Hotel General Service Professional
Resume:
Organized and dependable
candidate successful at managing
multiple priorities with a positive
attitude. Willingness to take on
added responsibilities to meet
team goals. Dedicated customer
service professional with history
of meeting company goals
utilizing consistent and organized
practices. Skilled in working
under pressure and adapting to
new situations and challenges to
best enhance the organizational
brand.
Key Skills
Professional Experience
Hotel General Manager
The Dakota, Sioux Falls, SD February 2020 - Present Business Owner
The Badger Hole, Badger, SD May 2018 - February 2020 Hotel General Manager
EconoLodge, Brookings, SD March 2015 - April 2018 Education
High school diploma in General
Winner High School at Winner SD October 1988 - June 1992 Darci
Swenson
Hospitality
Management
3200 W Russell st
Sioux Falls, SD, 57107
************@*****.***
Multitasking abilities
Responsible
Computer skills
Customer service
MS Office
Basic math
Interpersonal Communication
Teamwork
Leadership
Teambuilding
Analytical skills
Supervision
Written Communication
Flexible & Adaptable
Conflict resolution
Critical thinking
Set budgets and room rates, allocate funds and approve expenditures for various departments. Managing budgets for items like cleaning supplies, appliances and furniture Coordinate front-office and back-office activities and resolve any problems Interview, hire, train and terminate staff
Keep track of the hotel’s financials
Ensure company standards for housekeeping, decor and guest services are met Inspect the grounds, public areas and guest rooms for appearance and cleanliness Answer guest questions about hotel services and policies Monitor staff performance, ensuring the hotel is running well and guests are happy Greet and register guests
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Decreased waste, following strict recipes and drink measurement protocol. Set up bar for operation, obtained cash bank and stocked service bar. Managed cash and bar revenue during special promotions or sporting events. Managed accurate register and produced daily sales reports backing up inventory usage numbers. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers. Completed regular bar inventories and daily requisition sheets and increased sales and profits. Improved and applied social media marketing strategies to increase patronage. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Orchestrated numerous private parties, business meetings and formal engagements. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Prepared for and executed new menu implementations. Maintained safe working and guest environment to reduce risk of injury and accidents. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
Set budgets and room rates, allocate funds and approve expenditures for various departments. Managing budgets for items like cleaning supplies, appliances and furniture Coordinate front-office and back-office activities and resolve any problems Interview, hire, train and terminate staff
Keep track of the hotel’s financials
Ensure company standards for housekeeping, decor and guest services are met Inspect the grounds, public areas and guest rooms for appearance and cleanliness Answer guest questions about hotel services and policies Monitor staff performance, ensuring the hotel is running well and guests are happy Greet and register guests
Contact this candidate