Administrative Assistant Customer Service

Self-Motivated Detail-Oriented Analytical Efficiency

Self-motivated and service-focused professional, seeking to leverage both experience and education to progress within Transit leadership. A driven partner, eager for professional growth, increased responsibility, and the opportunity to apply my extensive skills including, leadership, management, and on-the- job experience in a challenging environment. Proven leader able to motivate and supervise elite teams to source and onboard the most highly sought-after technology candidates from entry-level to executives while fostering growth, development, and innovation.

PROFILE OF QUALIFICATIONS

Stellar Communicator Effective Leadership & Excellent Time Management

Interpersonal Skills Management Highly Organized; Deadline-Driven

Strong Independent Decision- Maker

Proficient in Microsoft Office Suite: Word/Excel/Access/PowerPoint

Skills

Visio, Remedy, SPSS, Windows XP, Microsoft Word, Excel, PowerPoint, Photoshop, Adobe Reader

Website utilized to recruit; Indeed, Career Builder, Monster, Craigslist, LinkedIn

MAJOR ACCOMPLISHMENTS AND COMPETENCIES

Strategic Human Capital Planning

HRM Capital Plan – implementation of New Employee Orientation and SOP’s

Workforce Planning – succession planning, forecasting, workforce analysis

Workforce Restructuring - Knowledge of rules of VERA/VSIP

Organizational Effectiveness - best practices, implemented workload tracking, metrics and SLA development

Successful in effectively leading, managing, and developing department staff of five (5) employees (Young & Associates)

Conduct team development classes to enhance skill sets and reinforce company branding

Innovative in creating personalized system to mentor students on information retention methods (Delgado Community

College)

Compensation and Performance Management

Performance Management - Awards Cycle, Technical Advisor, Serve as advisor to agency division on awards

process.

Performance Grievances and Appeals – Knowledge of grievance and appeal process.

Employee Benefits - Supervise Benefits Specialists for client groups.

Diversity and Inclusion – On the job training, leading a diverse group

YOUNG & ASSOCIATES TAX & ACCOUNTING SERVICES 01/2018 – PRESENT

Administrative Assistant/ Staffing Specialist

Overlooked the receptionist team and delegated responsibilities to each member according to company needs

Acted as liaison between company and 3rd party business partners and affiliates

Worked closely alongside the director of media management to provide administrative assistance and track analytics for company’s marketing department

Planned and coordinated business events and marketing associated with such events

Setup presentations for office meetings

Screened job applicants during the early stages of the hiring process

Received and directed visitors according to company policy and guidelines

Trained 5 receptionists and employees by preparing them for their roles and educating them on company specifics

Posted and managed over 10 job postings that were listed in online job searching sites

Prepared and processed weekly expensed reports and presented them to management for review

Maintain company records, databases, and spreadsheets in adherence to company protocol

Partner with managers to identify and develop current and long-range staffing needs; including workforce planning.

Develop vacancy announcements, job analysis, and online questionnaires for positions.

Conduct qualifications analysis, facilitate subject matter expert (SME) reviews, establish, and issue selection certificates.

Resolve simple and complex issues in areas such as recruiting, and Staffing.

Prepare correspondence to candidates, reflecting the actions taken on their applications, and write job offer (conditional or final).

Maintain partnerships with Central HR Functions such as benefits, payroll, and timekeeping.

Bridge management and employee relations by addressing demands, grievances or other issues.

Developed standard operating procedures and policies on classification audits and determinations, hiring flexibilities and their uses, and staffing and recruitment processes.

Trained junior specialist on how to create Job analysis, crediting plans, how to set pay, how to build vacancy announcement, and how to review applicant applications to determine eligibility.

Prepared correspondence to candidates, reflecting the actions taken on their applications, and wrote offer letter.

Responded to management inquires such as: category ratings, how applicant qualified, status of job vacancy, and application status.

Developed questions for the crediting plan using the question library in Quick-Hire.

JEFFERSON PARISH TRANSIT TRANSDEV NORTH AMERICA 09/2003 - Present

Transit Operator

Consistently deliver outstanding customer service and consistently exceed customer expectations as evidenced by letters of appreciation received throughout tenure.

Study internal literature to become an expert on all services and routes

Attain a working knowledge of Louisiana Highway Patrol and DMV rules and regulations

Respond quickly to interruptions in service, such as road work, equipment failure, and employee absences

Conduct team development classes to enhance skill sets and reinforce company branding.

Maintain professional certification, licensure, and knowledge of emerging best practices.

Represent company brand with poise, integrity, and positivity,

Consistently received Safety awards for over 12 years and assisting elderly patrons with courtesy and respect

Demonstrated excellent ability to exercise good judgement and to think on feet while handling loads of up to 60 passengers.

Maintained excellent customer relations, providing friendly and courteous service.

Conducted daily pre-trip and post-trip inspections according to a set checklist.

Safely drove on icy, snow-covered roads with no incidents

Retained valid proof of insurance and registration in vehicle at all times.

Delivered passengers to destination within established time frames

December, 2021- December 2022

Master of Science (M.S.), Leadership and Human Resource Development-Louisiana State University

January, 2018 - May, 2021:

Bachelor of Science (B.S.), Business and Public Administration - Southern University of New Orleans, La

Basic Project Management

Engaging Leadership

Effective Executive Writing

Effective Supervision/HR Essentials

Introduction to Project Process Group and Initiating a Project Planning; Executing,

TOYA BAPTISTE

HIGHLY QUALIFIED PROFESSIONAL

4493 Bayview Drive, Marrero, LA 70072

504-***-**** ************@*****.***

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