Call Center Customer Service

Delaney E Jones

************@*****.***

Results-driven professional eager to contribute dynamic leadership and management skills toward actively supporting an organization as a key Business Sales & Marketing Consultant

Profile

Over 12 years of telemarketing, direct sales and management experience in the Education, Energy and Consumer Sectors

Effectively define, develop and implement targeted action plans to maximize operational productivity & efficiency

Exceptional ability to research and evaluate territory and identify plan of attach to capture market share

Dynamic communication, presentation, relationship-building and problem-solving abilities

Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients, external contractors and related stakeholders

Key Achievements

Multiple President’s Club Winner across

Consistently in top 5% of performers at majority of Companies work at

Universal Technical Institute Admissions Consultant FEB2022-MARCH 2023

Nationwide Top Recruiter for 6 months Consecutive

Consistently set records for Enrollments OCT,NOW,DEC,JAN, FEB

Identified prospective students unique skills and interests

Directed applicants through the enrollment process

Insured that enrollment forms were completed properly

Served as a recruiter, advisor

Professional Experience

Kingdom Movers & remodeling / And Remodeling Consultant January 2021-Present

Provide quality customer service to all clients

replacing windows, installing kitchen cabinets, creating wood structures,

repairing roofs and floors,

coordinating laborers,

demolition work, and collaborating with other skilled craftsmen. Re Educate consumer on benefits of CABLE PRODUCTS

Present proposals, close deals and get signed contracts

Cold call on accounts and contact potential accounts from leads provided

Propose applicable products that fit their home and business needs.

CHARTER SPECTRUM/ Business Territory MANAGER & CABLE Consultant 2017-January 2021

Provide quality customer service to all clients

Conducted on-site assessments

Educate consumer on benefits of CABLE PRODUCTS

Present proposals, close deals and get signed contracts

Cold call on accounts and contact potential accounts from leads provided

Propose applicable products that fit their home and business needs.

Last 9 MONTHS led in sales CONSISTENTLY STAYING IN TOP 5% OF COMPANY

RECEIVED TOP CENTER AWARD 3 MONTHS STRAIGHT

Reliant Energy Broker – Dallas, TX 2018-2021

Sr. Commercial Mid Market Territory Manager – (www.netpique.com)

Built account base from scratch and continue to mature key accounts.

Focus time on fundamental relationship building through networking, social activities and D2D activities.

Work with clients to understand their energy need and contract issues.

IGS ENERGY/ Territory Energy & Home Warranty Consultant

Conducted on-site assessments

Educate consumer on benefits of energy efficiency

Comprehend all utility program requirements and standards

Present proposals, close deals and get signed contracts

Cold call on accounts and contact potential accounts from leads provided

Propose applicable products that fit their home and business needs.

Last 4 months led in sales by converted customers 10 – 15 sales a week sales average

Netpique/Reliant Energy – Dallas, TX 2013-2016

Sr. Commercial Mid Market Territory Manager – (www.netpique.com)

Built account base from scratch and continue to mature key accounts.

Focus time on fundamental relationship building through networking, social activities and D2D activities.

Work with clients to understand their energy need and contract issues.

Propose applicable products that fit their business requirements.

Responsible for increasing the number of Clients by 19/month and 100mwhs term.

Achieved 2013 Presidents Club in my first 5 months of performance

Consistently in top 5% of sales staff performers(staff of 65)

Direct Business Solutions – Arlington, Tx (Business Bankrupt) 2012-2013

B2B Account Manager

Responsible for developing new growth in fortune 1000 accounts.

Developed many relationships within the infrastructure community

Participated in multiple and extremely technical infrastructure training courses

Higher Education Admissions Consultant 2004-2012

Corinthian College, Arlington, Tx 2011-2012

Stevens Henager College, Phoenix, Az 2010-2011

Kaplan University, Phoenix, Az 2007-2010

Hi-Tech Institute, Phoenix, Az 2005-2006

University of Phoenix/Axia College of WIU, Phoenix, Az 2004-2005

Recruit and enroll prospective students

Identified prospective students unique skills and interests

Directed applicants through the enrollment process

Insured that enrollment forms were completed properly

Served as a recruiter, advisor

Call Center/Telemarketing Professional 2002-2004

Bank One/Chase, Tempe Az Telemarketing Banker 2004

Kronos Connect, Tempe, Az Healthcare Telemarketer 2004

Continental P. Group, Scottsdale, Az Financial Telemarketer 2003

HomeGold Financial, Tempe, Az Finacial Telemarketer 2002

Calibrus, Tempe, Az Call Center Processor 2002

Developed communication skills

Introduction to metrics and the importance of measuring activities to obtain success

Consistently led the organization in every metric.

Prior experience

Mel Clayton Ford, Phoenix Az Salesman 2001-2002

Education

BA Degree in Business Administration & Property Associates Information System Management

Independence University, Salt Lake City, UT

References and letters of recommendation are available upon request.

Contact this candidate