Service Representative Customer

TERESA PERRYMAN

C: 510-***-**** ***********@*****.***

SUMMARY:

Energetic customer service professional with over ten years of experience in resolving complex customer inquiries. Problem solver with a positive attitude and excellent time management skills. SKILLS:

Communication Skills

Self Starter

Multitasking

Empathy

EXPERIENCE:

07/2019 to 02/2023

Conflict Resolution

Effective Listening

Adaptability

Flexibility

Customer Service Lead Neiman Marcus-San Francisco, CA

● Work closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner.

● Operations by overseeing all aspects of the cash registers throughout the store.

● Handle complex returns and ensure standard returns are being processed by all associates on the floor seamlessly.

● Efficiently and graciously handles escalated issues as needed; connecting customers with a member of the management team when necessary.

10/2018 to 04/2019

Customer Service Assistant Nordstrom Rack-San Leandro, CA

● Performed Manager on Duty responsibilities when scheduled, including overseeing total operations, responding to customer service issues.

● Support the onboarding process for new associates and deliver technical training in areas of expertise.

● Objectively assess associate performance and provide feedback to management to address development opportunities.

● Contribute to team effort by accomplishing related results as needed. 05/2016 to 10/2018

Women's Assistant Manager Nordstrom Rack-San Leandro, CA

● Assisted the department manager in achieving volume and productivity.

● Receive various trucks and process incoming merchandise in an efficient and organized manner.

● Coached salespeople to meet and exceed their goals to help them contribute to the departmental sales and growth.

● Communicate with appropriate division regarding shipment delays and errors 09/2014 to 05/2016

Customer Service Assistant Nordstrom Rack-San Leandro, CA

● Built and maintained effective relationships with peers and upper management.

● Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

● Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

● Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. 1

08/2012 to 09/2014

Customer Service Representative Nordstrom Rack San Francisco,CA

● Capitalized on opportunities to enhance customer experiences and bring in repeat business.

● Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges to provide speedy and accurate service to each customer.

● Answer inbound calls per day to address customer inquiries, resolve issues and provide information on new products and services and direct inbound calls to designated individuals or departments. 07/2009 to 08/2012

Accessories Assistant Manager Nordstrom Rack-San Francisco(9th St), CA

● Hired and mentor sales team personnel to display excellent product knowledge and selling techniques.

● Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.

● Prepared products for the sales floor and created appealing product displays. 05/2008 to 07/2009

Sales Associate Nordstrom - San Francisco, CA

● Provide exceptional service to customers through professionalism, ownership and initiative.

● Demonstrate productivity, using time efficiently and effectively to deliver strong results ● Expressed appreciation for patronage, inviting and encouraging customer return visits. EDUCATION AND TRAINING:

High School Diploma (General Education)

George Washington High School San Francisco, CA

Associate of Arts (Business Administration)

City College of San Francisco San Francisco, CA

2

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