Customer Support Care Representative

Resume of

Israt Jahan Bristy

***, ********, ***********,

Dhaka- 1230.

Mobile no: +880**********

E-mail: *************@*****.***

Career Objective

I intended to work in challenging, rewarding position of a wining organization with competitive environment where strong sense of responsibility and commitment is required, creativity, sincerity, skill and performance are the criteria for one’s appraisal and recognition as well as where dignity of work provides job satisfaction and place of work provides potential avenues for learning and developing to achieve top level in the hierarchy of career.

Academic Background

Program : H.S.C

Institution : Milestone College

Board : Dhaka

Year of Passing : 2011

Group : Business Studies

Performance : GPA- 4.70 (in the scale of 5.00)

Program : S.S.C

Institution : Dakshinkhan Girls High School, Dhaka.

Board : Dhaka

Year of Passing : 2009

Group : Business Studies

Performance : GPA- 4.44 (in the scale of 5.00)

Experience

1.Company Name: Walcart Limited

Position: Brand Development Officer ( Marketing & Communication )

Responsibilities:

Responsible for Upload Product at Website & Develop Content as per Requirement

Update Product Price & Update Stock

Offer Implementation at Website

Stop Offer & Campaign after duration

Web SEO Development

Daily Work for Merchandising Website

Work Duration: February 01, 2022 to Till now working

2.Company Name: Walton Group

Position: Call Center Executive.

Responsibilities: Emergency Customer Service Work Support and Inbound and Outbound Work.

Time Period: (June 16, 2019 - January 31, 2022)

3.Company Name: Banglalink (Response Ltd & Genex Infosys Ltd)

Position: Customer Care Representative (Social Media Support)

Time Period: (July 22, 2018, – June 15, 2019)

Position: CCR (Customer Support Inbound)

Time Period: (November 13, 2017 - July 21, 2018)

4.Company Name: Robi Axiata Ltd & Airtel (Genex Infosys Ltd & Supertel Ltd)

Position: CCR (March 15th 2016 - November 12, 2017)

Responsibilities: Sim Bill Collection Related Work, Customer Support.

Language Proficiency

Bengali- Fluent in Reading, Writing and Speaking

English- Fluent in Reading, Writing and Speaking

Computer Skills

Skills in computer operator like MS Word, MS Excel, MS power Point & Internet browsing.

Strength

Have the adaption capability with new place and people.

Sincerity in works, honesty and maintaining commitment.

Good communication skill.

Decided to work complete all task promptly and to a higher level of quality.

Able to work long hours when need arises.

Personal Information

Father’s Name : Md. Idrish Khan

Mother’s Name : Shamima Akter

Permanent Address : 198, Aynusbag, Dakhsinkhan, Dhaka-1230.

Date of Birth : 24/08/1994

Nationality : Bangladeshi (By Birth)

Religion : Islam

Gender : Female

Marital Status : Single

Contact No : 019********

Declaration

I do hereby declare that the above information is true to the best of my knowledge.

Israt Jahan Bristy

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