Project Manager Scrum Master
Resume:
813-***-**** Fauziya Khan Tampa, FL
** ***** ** ** ********** in Banking, Insurance, Telecom, and Pharma as a distinguished Project and Program Manager,Scrum Master, Software developer in helping businesses to digitally transform their AS IS processes.
Experience in leading cross-functional teams in the development, QA, documentation, and delivery of process innovations to attain of business goals of cost-effective solutions leading to efficient operations.
• Extensive experience in multiple SDLC disciplines, including but not limited to SAFe, Scrum, Kanban, and Waterfall.
• Strong experience in team mentoring, people management, Client Relationship management.
• Extensive experience in transformation, cost optimization, effective resource utilization, and applied various transformation levers and strategies with successful savings through process simplification,
SkillSets
Certifications: PMP, Lean 6σ Green Belt, CSM, CSPO
Management Skills: Product/ Project Management, Resource & Vendor Management
Project Management tools: Jira, Rally, MS Project,, Kanban, Azure DevOps,Excel Powerpoint
Document management tools: BOX, Confluence, Sharepoint, Teams, Smartsheet
BA tools: MS-Visio
QA tools: Postman, SOAPUI, HP Quality Center
Programming language acquaintance: Python, Basic Java, SQL, PowerBI, Tableau
Many academic projects using Machine learning and Data Modelling
Professional Work Summary
Barclays - Cards, Payments and Collections, AVP - Project Management May 2019 – To Date
Handled medium to large scale complex projects in a high-speed environment, often of varying scope, complexity, specificity, and risk, which mostly required significant cross-functional collaboration across all levels of the organization.
As a project manager for complex projects involving cross-functional teams, I was responsible for end-to-end project delivery.
Created and owned the Project Management deliverables across all the phases.
Projects includes new product launch, regulatory projects resulting due to Covid-19, digitalization, and complex enhancements.
Used inbuild tools and dashboards along with Jira to accomplish project management activities.
Coordinated and managed complex projects that span across multiple areas and multiple third-party vendors’ staff.
Owning and ensuring all the Changes are prioritized, scoped,documented,version controlled and communicated to all the stakeholders.
Actively involved in monitoring and controlling the projects progress, controlling the deviation and slippages.
Being in a multi vendor environment, involved in vendor budgeting and cost approval of their RFPs.
Ensuring project completion within the constraints of time, cost, quality,scope.
Identifying the skill gap. Training needs and training plan for the resources to maintain the skill required for a project.
Created and presented Path to green plan to the Executive Leadership and closely monitor the progress.
Proactively engaged in Team building activities across the Program Level
Presented monthly progress of the project to Senior Management and Stakeholder
Weekly status reporting and communication with all the stakeholders.
Working with war room strategy for show stopper blockers resolution
Being a multi vendor client, created, approved, verified the billing and resourcing of the vendors.
Team Development-Encourages the participation of everyone from the team and helped to build high performing teams
Monthly presented the Project Health to the Steerco to get their monthly go ahead as part of Phase exit review.
Infosys, Project Manager Oct 2016 - April 2019
HSBC, Senior Project Manager April 2018 – April 2019
Open Banking ( PSD II- Payment Service Directive): The UK regulatory body CMA (Competition and Markets Authority) has mandated (Open Banking) to the UK’s nine biggest banks to release their data in a secure, standardized form, so that it can be shared more easily between authorized organizations online (TPP-Third Party Vendor).This data includes some simple records, such as the location of branches and the exact details of certain banking products. It should make it easier to find banks with disabled access, for instance, or compare the features of different personal and business accounts in order to get the best deal.
Open Banking makes it possible to pass this rich information to third parties, who can use it to create new products. The account holder, who must give their explicit approval to any exchange. The project is for creation of APIs which will enable HSBC to share the banking information of its customers to the TPP and perform transactions like bill payments, fund transfer. future dated payments SWIFT and SEPA (Single Euro Payments Area) fund transfer and messaging.
As a Project Manager, worked on products for Open Banking PSD2, Core Banking and Digital Payments.
I gathered functional and non-functional business requirements by running brainstorming sessions, interviews, workshops from the Business and helped them transitioned to IT team.
Managed cross-functional teams, client relations, business, and IT plan
Created project management baselines with the inputs from relevant stakeholders.
Weekly sharing the project progress reports, RAG status with the Portfolio Manager.
Worked closely with project team in finalizing project scope and presented analysis to steering Groups (executive level).
Writing functional test cases for complex/critical modules and reviewing test cases prepared by QA.
Performed UAT on behalf of users to pass the user stories.
L&T Finance, Technical Project Manager Oct 2017 – April 2018
Worked on greenfield project One Digital Architecture (Home Loan Mobile Application Solutioning ) to implement the major regulatory initiative “Housing for All”.
As a Technical Project Manager, worked closely with business and project sponsors for creating Project Management Plan, creating business rules for home loan and auto loan products.
Worked closely with on-ground Sales team, actual beneficiaries to determine business rules and technical architect, IT teams to implement the requirements. Helped QA activities using Postman, SOAPUI and UAT.
Worked closely to capture the requirements and mapped them in the Requirement Traceability matrix to efficiently capture requirement. Used APIs, cloud architecture, biometric and several govt agencies to provide real time data.
Monitored the project performance and reported results to stakeholders.,ensured that IT systems comply with applicable standards and regulations.
Risk identification, problems anticipation and developing solutions to ensure successful project delivery.
Ensured that all changes are appropriately scoped, prioritized, and scheduled and publish a visible schedule for technical changes.
Working closely with multi vendor teams on timely deployment of project modules, of utmost high quality.
Barclays, Project Manager Oct 2016 – Oct 2017
Structural Reform Project (Ring fencing): UK’s Prudential Regulatory Authority of Bank of England has mandated under its Structural Reform Program, also known as ring-fencing, that a bank’s retail banking activities will be separated from their wholesale and investment banking activities. This project was to implement the same regulations for the compliance division of the bank
divided into two phases.
The first involved the mass transfer of employees into the new legal hierarchies created.
The second phase involved splitting the bank into the new functional hierarchy.
Worked on implementing compliance project resulting from Brexit.
Understood business impacts due to Brexit, gathered and documented requirements for enhancements.
Triaged between business and IT teams to facilitating implementation.
Owned and created logs of the
Performed UAT.
IBM India Pvt. Ltd (May 2012 - Oct 2016)
Metlife Insurance, Project Manager May 2014 – Oct 2016
Key Result Areas: Managing and Leading the Compliance team in designing and delivering multiple solutions
Responsible for leading a project team in delivering solution to our customer in the Insurance sector
Responsible for managing scope, planning, tracking, change control, aspects of the project.
Creating the Work Breakdown Structure of the tasks and task assignment, strategizing task allocation.
Controlling and monitoring the health status of the project
Risk and Issues Management, issue closure through war room strategy
Providing estimation and project cost using parametric estimation techniques, for major/minor releases.
Forecasting resource requirement and ensuring profitability of the business.
Ensuring resource planning and Knowledge Transfer as per the project requirement.
Support UAT and Business Production Install Testing
Define the project automation strategy as per the requirement of the application and scripts.
Define Defect Management Plan and defect life cycle
Report Metrics and Service Level Agreement (SLA) reports
Provide day to day direction to the offshore team and regular project status to the onsite team.
AT&T, Project Manager May 2012 – May 2014
As a Project Manager, I handled following activities
Understanding Client Business Expectations to develop Test Strategies for certifying all the levels of testing in a complex project
Defining test strategies, creating test methodology, identifying test approaches that optimize the delivery schedule, estimation, documenting Risk along with Mitigation
Facilitate & drive interaction between clients, requirements, development and testing teams (Global team)
Providing inputs to RIF (Release Management) Committal, compiling test metrics for management,
Coordinating the work of test teams and monitoring their performance, following up any open test risks / issues.
Driving team meetings and workshops for various activities during project lifecycle.
Reporting to senior managers on progress and issues, troubleshooting blocking issues and driving solutions, extended E2E planning and execution Activities, mentoring Junior Test Managers, etc.
Cognizant Technologies Ltd June 2007 - June 2009
Worked as a software developer in CRM under LiveScience vertical. Built Pan Europe, PDA and Handheld devices which could aid Sales Rep in Medical domain.
The project deployed in 4 phases and covered 34 EU nations. It included configuration of Servlets, Applets, Siebel Configuration, Pega Process Rules Commander and SQL.
Education
Business Analytics and Information Systems, MUMA College of Business (GPA: 3.8) (Exp: May 2023)
MBA from K J Somaiya Institute of Management - University of Mumbai (GPA: 3.5) (2012)
Bachelor of Engineering - Information Technology - University of Mumbai (GPA: 3.4) (2007)
Professional Achievements
Top 1% performer in IBM for the year 2015 and 2016.
Recipient of Manager’s Choice Award for Excellence in “Keeping the Clients First” Category.
Led a team of 20 for Barclays Water Cup, a CSR Initiative, which helped parched villages to harvest rainwater.
Won several awards for skit, mimicry, essay, quiz and debate competition at college level.
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