Denise Walker

Clearwater, FL *****

advs18@r.postjobfree.com

+1-661-***-****

Authorized to work in the US for any employer

Work Experience

Certified Massage Therapist

Denise Walker CMT - Clearwater, FL

October 2006 to Present

Traveling to clients homes for Swedish and Deep Tissue Therapies. Communicate with clients to learn about physical condition and symptoms. Maintained clean, safe and well-organized work environment. Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.

Inbound Call Center Phone and Chat Customer Service Representative -Turbo Tax

Sitel Group - Clearwater, FL

December 2022 to February 2023

Seasonal Position. Inbound Customer Service Position Performing Phone, Chat and Email Customer Care, to Clients of Intuit Turb Tax Software. Using Salesforce Software, Slack, Email and other Company and Proprietary software to perform my responsibilities. Inbound Call Center Customer Service Representative TRULIEVE Call Center - Clearwater, FL

April 2022 to July 2022

Medical Dispensary Call Center

Answering inbound calls

Sales and Service

Customer Support

Data Entry

Verification

Educating patients on cannabis products and services Using Zendesk and Magento softwares as well as the Florida AMUR Registry to verify patients. Amazon Fulfillment Associate (Seasonal)

Amazon.com - Bakersfield, CA

January 2022 to February 2022

I worked in the Sortation Dept filling the computerized robots in a warehouse environment, with products that then would be sent to the packaging team.

This was a temporary position.

Customer Call Center Representative

Sisters of the Valley - Merced, CA

January 2018 to May 2020

Customer support. Answered phones and placed online orders for sales of cbd products which were made by the company.

Manufactured and filled containers of company product. Also worked in shipping/ packaged and prepared shipments to go out via USPS.

Utilized active listening skills and asked open-ended questions to ascertain customer call needs. Implemented company processes to effectively resolve customer service issues. Escalated issues to correct individuals when typical procedures did not achieve resolution. Reviewed back ordered products on daily basis, checking item availability and cleared shipping queues. Maintained customer account notes in our database for future reference. Laundry/Housekeeping

Hampton Inn Suites - Pine Knoll Shores, NC

January 2017 to December 2018

Laundered Linens and Bedding.

Assisted the Housekeeping team to prep rooms for residents/tourists who visited the Atlantic Beach, NC Area.

Interacted pleasantly with clients and guests when performing daily duties. Furnished guests with clean linens and supplied rooms with toiletries as needed or requested. Maintained lobbies, guest rooms and halls, keeping safe environment for patrons. Removed soiled linens and articles from rooms and delivered to laundry area. Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays. Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.

Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Laundered sheets and removed stains to restore linens to pristine condition. Checked bathrooms, restocking towels, rugs and toiletries before guest check-in. Caregiver/Personal Assistant

My Mother - Tucson, AZ

June 1994 to May 2010

I cared for my own Mother, who had Alzheimers Disease and Dementia. Certified Patient Care Technician

University of Arizona Hospital /Cancer Center - Tucson, AZ January 2004 to December 2005

Patient Care Tech.

ADL and Assisting patients

Patient Care.

Cardiac Telemetry

Phlebotomy

Mortuary Care

Customer Service to Families of patients.

Certified Pharmacy Technician (CPhT)

TMC Tucson medical center - Tucson, AZ

September 1997 to December 1998

In Patient Pharmacy

Outpatient Pharmacy

Filling prescription to the dispensing Pyxis machines on various units Data Entry

Compounding

Filling prescriptions

Phone work

Education

Diploma in Massage Therapy

Carrington College-Tucson - Tucson, AZ

January 2006 to October 2006

Diploma in Pharmacy Technician

Carrington College - Tucson, AZ

January 1997 to December 1997

Skills

• Pharmacy Technician Experience

• Medical Terminology

• Data Entry

• Order Entry

• HIPAA

• English

• Customer support

• Typing

• Clerical experience

• Customer service

• Computer skills

• Call center

• Microsoft Word

• Zendesk

• Magento

• Microsoft Outlook

• Quality Assurance

• Dementia Care

• Alzheimer's Care

• Vital Signs

• Phlebotomy

• Patient Care

Certifications and Licenses

Massage Therapy License

Assessments

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Expert

November 2021

Responding to customer situations with sensitivity Full results: Expert

Manufacturing fit — Highly Proficient

January 2022

Measures the traits that are important for success in manufacturing roles Full results: Highly Proficient

Call center customer service — Highly Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Customer service fit — Expert

September 2021

Measures the traits that are important for success for customer service roles Full results: Expert

Cleaner fit — Highly Proficient

March 2022

Measures the traits that are important for successful cleaners Full results: Highly Proficient

Customer service fit — Expert

September 2021

Measures the traits that are important for success for customer service roles Full results: Expert

Customer focus & orientation — Expert

November 2021

Responding to customer situations with sensitivity Full results: Expert

Call center customer service — Highly Proficient

September 2021

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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