Customer Service Document Controller

CURRICULUM – VITAE

Name: - Abdul Quddus Dafali

Nationality: - Nepali

Contract Address: - P.O. No. 400272, Dubai UAE.

Mobile No: - +971*********

E- Mail Address: - ******.******@*****.***

Driving License: - UAE Driving License

Language Known: - English, Arabic, Hindi, Urdu and Nepali

OBJECTIVE:

To start a challenging career in a reputed and dynamic organization where I can find opportunities to make full use of my education and experience

CAREER PROFILE:

Sr. Administrator- Customer Service

Dubai Properties Group LLC

Dubai, U.A. E

2006 – Till now

Snr. Administrator -Commercial & Contracts

Emaar Properties PJSC

Dubai, U.A. E

2003– 2006

Administrator - Commercial and Contracts

QGPC (Qatar General Petroleum Corp.)

Doha-Qatar

1996-2002

WORK EXPERIENCE IN U.A.E & QATAR

Dubai Properties Group LLC

Job Profile:

Since 2019 working as a Senior Administration in Customer Service Operation Team.

Receiving customer Property booking Form and Customer onboarding checklist from Sales department for SPA Preparing.

All the executed SPA or Novation Agreement Logged in Tracking sheet and send to investor (Buyer) Notification via email for SPA or Novation Agreement collection purpose. Based on customer email response we prepared Aramex shipment for the SPA and Novation Agreement as per customer provided complete mailing address. (Domestic & International).

Prepare an Addendum or Termination Agreement to the customer if customer is default for payment, based on Legal and Higher Management decision.

All the SPA and Novation Agreement generated by Yardi Application system.

Print Title Deed, Pre-title Deed, and Initial Contract of Sale from Dubai Land Department application Oqood System.

Prepare and send weekly basis report to the sale Manager and sales director.

All the document prepared by Yardi system.

Prepare Aramex shipment to Buyer, Seller & Mortgaged Bankers.

Send notifications to Buyer, Seller & Bakers for SPA or Novation Agreement collection.

Send shipment notification to Buyer, Seller & Bankers.

Using Mail Merge software for notifications.

Working as a Sr. Administrator & Document Controller with Dubai Properties LLC since 2012 to 2019.

Checking New Sale and Resale Documents, processing and scanning New Sale / Resale Document in SharePoint. (Built to Sell and Land Sale projects) and update in Distract Management folder for Management review.

Doing follow-up for the pending documents related to uncompleted customer file.

Checking and processing mortgage documents once received from Customer Service

Checking Certificate of Record Documents and updating the system

Prepare weekly & monthly reports of contracts and Miscellaneous Documents

Maintain effective relationship with Sales teams, Sales Operations team members and provide all the supports as needed to Line Manager Advice.

To maintain effective co-ordination with Legal/Treasury / Contracts / Customer Services /Cashier and Accounts for various approvals and smooth running of Transaction.

To conduct the periodical check on Documents to ensure the correctness of records, completing the task assigned within the turn-around time, and to handle assignments as per Management’s requirement.

Give Training to the newcomer in the department

Using SharePoint software

Build to Sale

Since 2010 to 2012 working in DP LLC Property sales department as a Snr. Administrator

Handle DP projects (Remraam, Business Bay and Dubai Land) for Termination in Oracle System once got approval from Customer Service and Collection Dept.

Terminate the Contract in Oqood System and prepare the document for DLD (Dubai Land Dept.) for cancelation of overdue payment of the purchasing units.

Terminate the above unite in oracle system for vacant record and resale purpose.

All the termination activities also update in Excel sheet for department records.

Prepare for all DP projects Consolidation – Customer have many units and he need to be less unit, Swap – Customer having old unites and he want to move new unites and Voluntary – customer give his unite without any refund.

Daily updating Consolidation, Relocation and Voluntary data in Consolidating & Relocation Request Approval Form.

Every week send report to line Manager for reviewing and up-loading Oracle System.

Consulting to the Customer Services regarding missing document or uncompleted documents.

Built to Lease

Since 2008 to 2010 worked as Snr. Administrator in DPG Leasing department.

Enter all the Tenancy Contract in Revenue Operations master file for the CRM purpose. (Cash Revenue Meeting)

Worked on leasing project such as Liwan, Shurooq, Ghuroob, Nuzul, Al Khail gate phase 1, 2 & 3, Cardoba Villa, Remraam.

Update all the Addendum in RO master file for live Lease or Non-Live Lease records,

Immediate Terminate once received from COC (Cancellation of Certificate) from collection team

Daily update about Amendment to the Executive Director or Project Manager

Replying immediate information of cash flow to the Line Manager weekly.

Daily updating Consolidation, Relocation and Voluntary data in Consolidating & Relocation Request Approval Form.

Every week send report to line Manager for reviewing and up-loading Oracle System.

Consulting to the Customer Services regarding missing document or not complete documents.

All the document prepared by Salesforce system.

DPG Finance Department Payable Team

Worked as Snr. Finance administrative in Finance dept. since 15 April 2006 to Nov. 2010.

Receiving & checking for proper approval (DOA)

Entering invoice in Oracle AP System.

Process Payment Certificate & Print cheques

All the Payment Certificate receives from C & C dept. And enter in PC Tracking Sheet and distribute to payable team for payment process.

All Construction related Payment Certificates file as per Project & Contract base with different color Label and different color files for easy accessible.

Provide all the Project and non-Project payment certificates as they listed to Internal Auditor or External Auditor for auditing and keep records for misplace of Payment Certificate.

All incoming mail or any issue of payment certificate reply immediately and follow up with C & C dept.

The entire Project advance or first payment certificate must attaché LOI (Letter of Intent) RTP (Request to Proceed) and ARF.

Emaar Properties PJSC

Since 2003 to 2006 worked as a Snr. administrator in Commercial and Contract dept.

Receiving the entire payment certificate from consultant and contractor and entering in oracle system immediate.

Prepare internal letter to PM (Project Manager) Project Director and executive Director to review the payment certificate and forward to the account dept for payments process.

All the payment certificates send to the Q.S for making internal payment certificate for release and certified reports.

Attaché all the first payment certificate with LOI (Letter of Intent), RTP (Request to Proceed) and necessary documents.

Keep daily records all out going documents and incoming docs. Write letter to consultant and contractor for meeting with Director, Exc. Director for project progress report and update.

All incoming mail or any issue of payment certificate reply immediate with proper track and recorded under daily tracking Sheet.

Qatar General Petroleum Corporation, (DOHA, QATAR)

Worked as an administrator in Commercial and Contract (Procurement) dept. from 1996 to 2002

Received all the Procurement request form from different department and logged in requisition logbook

Enter all the requested items in LPO (Local Purchasing Order) and send to the Procurement Manager for approval.

PM (Procurement Manager) checked and forward to buyer for quotations and price list.

We send to at least 4 our listed supplier for good rate and good quality of requested items.

3 to 7 working days we received quotation and sample of material, and we forwarded to end user for checking of materials.

More than 300000 Qatari Riyal goes to the Tender committee and purchasing through Tender process.

Once material selected by end user, we issue LPO to supplier for delivery of materials on requested locations with Delivery note.

End user must be sign on DN and supplier submitted original invoice along with singed DN to the procurement dept.

Enter all the LPO in the system (Oracle –Purchasing Module) and forward to finance dept. Along with original invoice, LPO copy, procurement request form and DN copy for payment process.

Makes copy all the documents which forwarded to finance dept for our filling

EDUCATIONAL BACKGROUND:

Passed BBA.

TECHNICAL EDUCATION:

4 Months Course on DOS, WPS 1, Lotus, D Base lll + from Integrated Computer System, Kathmandu, Nepal.

4 Months Trainee of English Typing from Tara Shorthand & Handwriting Institute, Kathmandu, Nepal.

English typing Speed of 45 Words per Minute.

4 Months Course on MS-Windows 95, MS Word, MS Excel &FoxPro for windows Usage & application from 5th May 1997 to 06th August 1997 from Family Computer Centre, Doha Qatar

TRAINING:

Training of Interacting with customers

Developing a team of creative gurus

Communication with the confidence

Rapport building in customer service

How culture impact communication

Training of customer care

Training of Oracle Financial and Data – Entry

Training of Up Your Services 100

Training of Up Your Services 200

Training of Teamwork Circular

Training of Excellent Project Management Services

interpersonal communication skill

DPG Foundation Programme (Basic-Business Continuity, Fraud, Management of Policies and Process, HSE, Compliance, Branding, Risk)

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