Analyn M. Salcedo

G U E S T S E R V I C E / E X P E R I E N C E M A N A G E R

Professionally acquired over 11 years of experience in Hospitality Industry and Service related fields with knowledge that broadens thru working hard and learning continuously. Proven track record of initializing and delivering successful tasks and projects to improve performance in different sector of the industry. I have a strong work ethic, adoptability to all changes/environment, people skill and eagerness to learn new things. I will certainly add value to any role I will be given to. advrym@r.postjobfree.com 204-***-**** Midmar Avenue, Winnipeg, Manitoba WORK EXPERIENCE

Guest Service Manager/Hotel Experience

Champion/Night Auditor

Holiday Inn Express Winnipeg Airport Polo

Park

2013 - Present,

Managed and Operated Front and Back office operations Managing Accounts Payable, sending invoices and getting payment on time and preparing billings for different vendors/accounts

Provided excellent customer service and attend to guests needs and inquiries

Resolve problems and complains, making a follow-up with the respective guest

Check and Maintain back up services, POS system for proper working condition

Handled End of the Day reports and Balancing reports Build good relation to guest to promote repeat business Clinic Receptionist, Doctor’s Assistant

Medicare Clinic and Mandalay Clinic

2011 - 2014,

Demonstrated an ability to work alone, with less supervision or with a team

Compiled and recorded patient’s results, consultations and personal information

Ordered supplies and maintained inventory

Assisted in promoting new clinic to build business Organized reception area, arrange waiting room and examination rooms

Buffet Server

Canad Inns Club Regent Casino Hotel

08/2012 - 11/2012,

Assuring food temperature (hot and cold) are always correct Be considerate to guests allergies, request and diet by providing them alternative food choices

Explain food menu to guest /Provided help with the team to accommodate busy crowds

Do prep for the next shift or the next day, abide FIFO in checking inventories

Assisted in different restaurant area to finish work on time SKILLS

Administration/ Assistant /

Reporting

Familiar with OPERA PMS &

ACCURO

Adoptability to any POS

system

Strong Time Management

Skills

Microsoft Applications Basic Accounts Receivable / Scheduling

Flexible in any working

environment

Team Player

Multi Tasking Detailed Oriented/ Goal

Driven

EDUCATION

Robertson College, Winnipeg MB Casino, Resort and

Event Coordinator (02/2012 - 06/2012)

Graduate with Honors

University of the East, Manila PH Bachelor of Science and Information Tech (2006 - 2010)

Undergraduate

CERTIFICATIONS

Front Office Manager Certificate by IHG (present -

ongoing)

Guest Service Manager/Front Office Operations

Training Certificate (2020)

Certifications by AH&LA (American Hotel and Lodging Association)

GED Certification (2015)

CPR and Food Handling Certificate(up to date)

AHLEI Supervisory Skill Builders Leadership Certificate

(2020)

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

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