DONIA

ALY

donyanagy****@gmail.c

Omy

346-***-****

Conroe, TX 77384

Online Digital Resume

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

PROFESSIONAL SUMMARY

Fogo De Chao - Bartender/server

Woodlands, TX • 01/2022 - Current

HEB Grocery Store - Personal Shopper

Huntsville, TX • 08/2020 - 04/2022

WORK HISTORY

Kept bar presentable and well-stocked to meet customer needs.

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Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

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Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

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Followed alcohol awareness procedures for preventing excessive guest intoxication.

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Kept alcoholic beverages well-stocked and organized to meet expected demands.

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Polished glassware, bussed tables and removed debris to keep customer areas clean.

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Upsold menu items to customers, driving up per sale revenues and maximizing profits.

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SKILLS

• Alcohol Ordering

• Glassware Polishing

• TIPS Certified

• Menu Memorization

Hospitality and Guest

Service

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Liquor, Beer and Wine

Knowledge

•

Handling Difficult

Customers

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• Work Area Inspections

Dining Area Cleaning

Supervision

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• Service Level Agreements

• Team Player

• Work Station Assignments

• Service Training

• Coaching and Mentoring

• Staff Training

EDUCATION

Sam Houston State University

Huntsville, TX • Expected in

05/2024

Bachelor of Science:

Engineering (Pre-Engineering)

Crust Pizza - Team Leader

Spring, TX • 09/2017 - 01/2021

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

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Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

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Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

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Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

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Consistently met deadlines and quality goals for accuracy and timeliness.

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Tracked substitutions and informed customers of

changes.

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Placed completed orders in labeled, temperature-

appropriate storage pending customer pick up.

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Reviews orders prior to pick up for accuracy and

purchase-by dates.

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Mentored and guided employees to foster proper

completion of assigned duties.

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Conducted training and mentored team members to

promote productivity, accuracy and commitment to

friendly service.

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Built strong relationships with customers through positive attitude and attentive response.

•

Established open and professional relationships with team members to achieve quick resolutions for various issues.

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Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

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Arabic

Native or Bilingual

English

Native or Bilingual

LANGUAGES

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