Bartender Customer Service

DAVE PHILP

Indio, CA ***** 916-***-**** **********@*****.***

Professional Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Customer-focused Head Bartender with Number years of experience supporting well-attended events and bar operations. Expert POS system operator, inventory manager and mixologist. Thoughtful and detail-oriented theme and event planner, coordinating staffing and providing guidance for employees when necessary.

Attentive Head Bartender with passion for variety and flavor profile of varying spirits, cocktails and wines. Dedicated to thoughtful customer experience design and bar theme adherence. Dynamic Job Title with Number years of experience leading versatile teams in bar management. Customer-focused manager, anticipating guest needs, maintaining glassware stock and designing new drinks to attract customers. Action-oriented mentor leading bar staff in routine maintenance and service.

Communicative Job Title maintaining bar and service area in optimal condition. Proficient in bar operations, supply ordering, mixology, invoice generation and order fulfillment. Independent with collaborative leadership principles and thoughtful motivation strategies. Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments.

Friendly Bartender with exceptional Skill and Skill skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Skills

Managing Cash Register

Preparing Garnishes

Liquor and Beer Knowledge

Drink Consistency

Attentive Service

Sales

Inventory Control

Cash Handling

Guest Services

Employee Training

Cleaning

Point of Sale Systems

Retaining Information

Product Sales

Store Operations

Faculty Training

Product Knowledge

Quality Management

Performance Appraisals

Taking Inventory

Work History

Head Bartender 06/2022 to 01/2023

Fantasy Springs Resort Casino – Indio, CA

Poured and prepared mixed drinks for over Number customers daily. Mentored team members and coached on procedures and productivity strategies. Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Polished glassware, bussed tables and removed debris to keep customer areas clean. Implemented drink prep procedures, significantly reducing wasted stock. Closed out cash register and prepared cashier report at close of business. Consulted with managers to organize special events and promotions. Adhered to state laws regarding alcoholic beverage services and customer regulations. Handled establishment social media accounts, increasing customer traffic and bolstering business.

Followed alcohol awareness procedures for preventing excessive guest intoxication. Crafted special drink and cocktail menu items for seasonal offerings. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.

Followed strict recipes and drink measurements to minimize product used.

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Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Developed new signature cocktails to support bar marketing brand and increase profits. Kept alcoholic beverages well-stocked and organized to meet expected demands. Explained daily specials and beverage promotions to exceed daily sales goals. Recruited and trained new bartenders and barbacks to help maintain talented team. Assisted servers with specialty drinks orders by preparing on-demand items without delay. Taught employees bar sales techniques, resulting in higher profits. Set up glassware, liquor and other necessary supplies for special events. Obtained cash bank and stocked service bar to prepare for operation. Built relationships with vendors to manage orders and negotiate costs. Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Served high customer volumes during special events, nights and weekends. Updated drink menu with creative cocktails, contemporary wines and craft beers. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Education

General: General 06/1987

Huntington Beach High School - Huntington Beach, CA Additional Information

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