Customer Service Associate
Resume:
Desiree Munoz
Fullerton, CA
*********@*****.***
Work Experience
License Vocational Nurse
Hoag Medical Group - Huntington Beach, CA
October 2021 to Present
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Assists in the assessment, planning, implementation and evaluation of patient care
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Follows patient identification procedures, provides appropriate information for all patient procedures, and collects and handles specimens
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Implements and documents discharge plan for each patient
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Recognizes that ethical/legal/medical dilemmas exist in the nursing practice and confers with the appropriate resource personnel when making ethical nursing decisions
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Participates in maintaining a safe patient care environment
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Assist with the care and maintenance of department equipment
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Complete and accurate charting of patient records
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Complete and accurate record keeping of equipment and quality measures
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Collaborate with other disciplines of the health care team to ensure the delivery of care across the continuum, providing timely, safe and quality care
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Responsible for providing a safe, HIPAA compliant environment for the patient and the staff
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Demonstrates competent knowledge, based on hospital policies, procedures and standards, in the following:
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Demonstrates an ability to organize and incorporate new routines, procedures and skills
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Demonstrates skill in the use of equipment and devices pertinent to treatment, procedures and practices
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Communicates changes in the patient's condition to the registered nurse and the physician directing the care of the patient
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Follows procedure in the identification of patients prior to implementing any procedures, interventions, etc
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Provides appropriate information for all patient procedures and ensures patient/significant other understanding prior to start of procedure
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Responds to emergency situations in a timeframe appropriate to the needs of the patient
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Administers medications with the ability to assess the indication appropriate dosing and effects of the medication administered for the patient
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Correctly collects, handles, and labels specimens utilizing Standard Precautions, as well as documenting in the patient record
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Adheres to Infection Control policies and procedures, follows Standard Precautions and specific isolation precautions for the prevention and spread of blood borne pathogens and other communicable diseases
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Appropriately implements prescribed interventions to ensure pain management for the patient
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Provides education with respect to the proper educational ability and level for the patient population
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Incorporates available educational material into patient/significant other teaching and documents understanding in patient record
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Communicates to physician nutritional needs/problems for the patient
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Provides continuity of care through implementation/utilization of the Plan of Care for the patients
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Clinical Care: Ensure that quality patient care is delivered to all patients and the department is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag
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Collecting and documenting patient histories, vital signs, current medications, history of current illness, allergies
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Equipment preparation and maintenance
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Appointment scheduling, scheduling of diagnostic testing
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Obtain insurance authorizations as necessary for diagnostic tests
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Provide patients and caregivers with pre-procedure instructions
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Assist physician in rendering treatment as necessary
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Must be able to assist front office staff in front office functions when necessary
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Collects data from patient calls and reports patient status to physician
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Performs other duties as assigned
LVN 1- Vaccine Clinic Kaiser Permanente - Baldwin Park, CA May 2021 to October 2021
Administers COVID-19 and other immunizations.
Setting up and preparing the mobile vaccine operation Participate in training/retraining and continuing education programs as necessary Comply with all safety policies and procedures in the work area, including the use of protective equipment when necessary to prevent exposure to potentially infectious agents Understand and comply with applicable federal, state and local laws and company policies Adheres to quality assurance procedures and maintain all HIPAA standards Collects throat and/or nasal swab specimens from patients Schedules follow up appointments for patients if necessary Ensure that test site remains in a clean, safe, and operable manner Other duties as assigned
LVN Team Lead
MemorialCare - Huntington Beach, CA
March 2018 to August 2020
In compliance with State guidelines and regulations for LVN scope of practice. Utilize computer and appropriate software,and poct machines Maintain compliance for clinics calibrations, in house paperwork, lab licenses,policies. Trained new and old employees on everyday task,skills and procedures. Assists with the notifying care team and patients on the clinical decision issued Advised appeal process, medical decisions with patients Resolves complex and sensitive patient issues whether it be clinical/billing issues with proper documentation
Obtained vitals/clinical assessment/documentation
Ordering all medical/lab supplies for office.
Autoclaved Instruments.
Work flows for Family Medicine, Urgent Care.
Healthcare Maintenance Maintained.
Continuation of care.
Prior Authorizations.
Medication Refills.
Setting up sterile fields.
Setting up surgical trays.
Assisting doctor in procedure.
IM/Subq/ID injections of medications/oral meds/immunizations. Nurse Visits.
Iv Start. blood draws.
Communicates with back office supervisor, acts as point of contact when supervisor is out, to desensitize a situation.
Assist in Maintaining POCT, Assist in topic scheduling team meetings Communicate clearly & concisely, both verbally and in writing Reviews requests for medical appropriateness, prioritize urgency. Verifies and processes specialty referrals, diagnostic testing, outpatient procedures, home health care services and durable medical equipment and supplies via telephone or fax by using established clinical protocols to determine medical necessity.
Reviews ICD-10 codes
Meets productivity and quality of work standards on an ongoing basis Identifies and reports any complaints to immediate supervisor utilizing the call tracking system, or through verbal communication if the issue is of urgent nature. Familiar with Medicare requirements
Able Analyze and complete written summaries on clinical cases. Experience with medical billing and coding, and medical terminology Have strong problem solving, organizational, and time management skills along with the ability to work in a fast-paced environment.
LVN Staff Nurse
Slender Me Medical Weightloss and Aesthetics Center - Irvine, CA August 2016 to February 2020
Suggest and sold clinic services and retail products to customers Assess clients overall physical health with body composition scale measurements Recommended appropriate feeding schedules and methods to meet nutritional needs Weight Loss, and cosmetic procedure Consultations in private Vastly improved appearance of clients' skin through non-surgical processes Maintain rigorous standards of sanitation and sterilization as directed by law and the clinic's policies and procedures
Provide excellent customer service and skin care treatments to all clients Administered all weight Loss medications and injectable medication Maintain appropriate decorum and professionalism at all times New patient admission
Metabolic Assessments weigh-ins
Supervised Medical Assistants
Took disciplinary action against employees as needed delegated tasks Worked with The NP( Nurse Practitioner)
Audited charts
End of day medication counts
LVN Staff Nurse
Meridian Gardens of Anaheim - Anaheim, CA
March 2016 to August 2016
Is completely familiar with the state regulations governing Assisted Living and memory support care, ensuring compliance in department by regularly reviewing regulations checklist. Meets Meridian Gardens Standards established for the Nursing, Activities, other departments, as applicable.
Assists in the development and/or refinement of the dementia policies and procedures. Reports regulatory compliance issues to Resident Services Director, Executive Director and Director of Memory Care.
Performs timely and accurate resident assessments in collaboration with the Resident Services Director, utilizing assessment tool, and communicates changes to the Executive Director for billing purposes. Obtains appropriate admission paperwork prior to admission. Confers with the Resident Services Director/Executive Director regarding assessments of residents, admissions, and participates in discussions regarding resident discharge based on discharge criteria. Provides oversight with medication management to assure all MAR's are correct and that the residents receive medications timely and accurately.
All charting is performed timely and in accordance with state regulations. LVN
Orange County Urology Associate
February 2015 to March 2016
Welcome patients as they contact facility personally, by telephone; explain available services.
* Schedule appointments, direct walk-ins, and emergencies as per established policies and procedures
* Triage patients and direct towards corresponding department.
* Register all patients per registration protocols in order to collect all documentation.
* Work closely with Nursing staff ensure smooth patient flow. Server/Hostess
Hungry Bear Village
March 2014 to February 2015
Responsibilities include obtaining food and drink orders, deliver orders in a timely manner, while consistently checking in with guests to ensure they are well served.
* Maintain work areas well organized, clean and stocked to ensure smooth process and flow of day to day routines.
* Provide friendly, quality customer service to each customer while articulating food when needed. Student VN
Garden Grove Hospital
December 2013 to December 2013
* OBGYN
Student VN
Heathbridge
November 2013 to November 2013
11/2013
* Pediatrics
Student VN
West Anaheim Medical Center
October 2013 to October 2013
Mental Health Student VN
West Anaheim Medical Center
June 2013 to August 2013
Student VN
Capistrano Beach Skilled Nursing
January 2013 to January 2013
* Adult Skilled Nursing Facility
Student VN
Anaheim Crest Skilled Nursing
August 2012 to August 2012
* Adult Skilled Nursing Facility
Customer Service Associate
TJMaxx
February 2009 to January 2011
Responsible for assisting in the daily activities of the store while greeting, and thanking guests.
* Maintained excellent customer service throughout the store.
* Assisted in all areas of store including, cashier, merchandise presentation, and fitting room. Customer Service Associate
Mervyn's
February 2008 to February 2009
Assisted with inventory stocking, go-backs, organization and overall cleanliness of store.
* Maintained excellent customer service, cashier, and trained new hires when needed. ER, Med Sur, Telemetry
Education
Diploma in Lvn
Stanbridge College
February 2014
Skills
• LVN
• EMR Systems
• Laboratory Experience
• Nursing
• Memory Care
• Experience Administering Injections
• Medication Administration
• Vital Signs
• Dementia Care
• Nursing
• Epic
• Nursing
• Critical Care Experience
• Medical Imaging
• Nursing
• Triage
• Medical Records
• Patient Care
• Sales
Certifications and Licenses
LVN
BLS Certification
LPN
IV Certification
ACLS Certification
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