James E Prendergast III

*** ****** **** **, ********, FL 32779

407-***-****

advrur@r.postjobfree.com

Objective

Business professional eager to contribute to dynamic communications, process & performance improvement, a precise project scope, management, training, recruiting, team building & communication, finance, sales, customer service, marketing, public relations and coordination skills in a challenging environment. Meeting job deadlines and handling any issues that may arise with professionalism. A desire to learn and add to my skills as well provide a superior product. I am versatile with my past job experience and bring a variety of skills most do not have.

Career Profile

Background in diverse projects.

Consistently recognized by Management for superior performance in all levels of job position

Over 30 Letters of Commendation and high-level “Bow Tie Award.”

Have vast knowledge, experience and success in the recruiting of employees whether the process was conducted solely by myself or done so in a team environment. But regardless have a very successful track record of selecting those who produce at high levels, remain within the company and advance in their careers eliminating that burn and turn aspect.

Also have extensive experience in organizing, designing as well as teaching Training Classes to successfully meet the needs of a group of individuals who have different learning styles, personalities, etc leaving me to also be extremely proficient in creating a lesson plan to all the classes needs. So no matter the case whether the situation involved new employees, veteran employees, diversified groups of employees and even have had the experience in needing to design personal classes for those who suffer from learning disabilities which prepares me for that as well I have always succeeded in meeting the needs of the Employer as well as the Employee in producing individuals whom are prepared in every way possible which has always translated from the class to the workplace. This success has been consistent in regard to a wide variety of subjects mainly in the customer service/sales industry but definitely not limited too.

Record of positions in Management in which I had success 100 percent of the time implementing the changes needed to bring vast improvements that are still being used by past employers when needed to continue growing in different aspects. (STATEMENT IN REGARD TO PAST EMPLOYERS IS BASED UPON ANICDOTAL EVIDENCE AFTER THE END OF MY EMPLOYMENT WITH CERTAIN ESTABLISHMENTS DUE TO STRONG RELATIONSHIPS BUILT DURING MY TIME WITH CERTAIN EMPLOYERS)

Recruited, Trained and Managed the Number One Door 2 Door Xfinity Direct Sales Team in Utah

Consistently Responsible for the handling of High Volume Invoices in the six figures

Have always positioned my Employer to consistently be above and beyond it’s Competitors

Record of cutting down dramatically on employee turnover through successful training and coaching

Flawless track record of completing the task at hand on time with accuracy while under pressure

Knowledgeable in systems. networks and software applications

Honed abilities in project management and coordination

Strong focus on corporate objectives and services

Record of progression to positions of wide-ranging responsibility and authority

Experience in Managing up to 30 employees at once

Well-organized, detail-oriented multi-tasker

Strong technical knowledge and troubleshooting ability

Corporate customer relations training

Adept at resolving customer complaints and service issues

Proficient sales and customer relations specialist

Has securely handled and protected sensitive and confidential information

Owned and ran an independent Record Label and Studio

Was a Volunteer EMT for the Jamesburg, NJ First Aid Squad

Vast and Lifelong experience in the Medical Industry

Technology Skills

Have experience with Microsoft Windows 2000-all Windows 10 applications (as well Linux and Ubuntu)

Experience in all of Microsoft Office and Related Programs/Applications

Experience in troubleshooting, installation, configuration and repairing of individual to large computer systems.

Was responsible for performing upgrades on software and replacing hardware regularly

Have also been responsible for replacing any and all internal components of computers and attached systems whether for upgrade or replacement.

Experience in Social Networking/Online Marketing/Building a Brand

Experience in Graphic Arts

Have managed LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting etc.

Have built customized recording equipment such as Monitors, Mixers, Condenser Microphones and much more.

Grew up assisting my father who is an Engineer who had multiple clients in the medical industry including but not limited too: Johnson & Johnson, Bristol Myer and Squibb etc.

Have my Home Health Aide license

Have a degree in Medical Technology from East Brunswick High School in East Brunswick, NJ

Ask about further Technical Knowledge on Need to Know Basis

Experience in many drafting programs

Professional Experience

Dura Stress Inc, Leesburg, FL

Foreman, 2016-2023

- Extensive knowledge of concrete work and concrete carpentry and building construction

DOT Concrete

Metal Forms

Precast

Supervised, Managed and Trained Temps as well New Hires while gauging their abilities as well in what areas they would excel

In charge of crew safety and making sure proper PPE was used and OHSA regulations were followed at all times for every situation

Certified to use equipment such as Lull, High Reach, Skidsteer, Gantry.

Can read blueprints and plan through assessment fastest yet right way to complete projects

Spent most time in the Precast department working with wooden forms in which carpentry skills are needed

In charge of maintenance of beds from repairing to tearing up and redecking when needed

n charge of making sure all supplies, plates readily available for the blueprints released to me

Handled all layouts of every panel

Handled and turned in all steel sheets for custom steel done by steel shop

Cut all size rebar to required length per print

Started by measuring my layout and making my marks

Followed by Popping Lines

Then Checking Length and Square

Building Rails and Headers

Bondoing Nail Holes on Rails and Headers

Sanding Bondo and Putting Two coats of resin minimum on rails and headers

Placing and Nailing down wooden rails and headers

Same with block outs if included in panel

Placing Rails and Headers

Squaring Rails and Headers

Cutting Kickers To Rail Size and Putting On rails and headers

Painting Chamfer with protective coating

Cutting chamfer were required per print for bottom of layout

Nailing the cut chamfer

Caulking the cut chamfer

Bed Repairs Needed for perfect face

If reveal or drip edge is called for would cut on table saw to specified dimensions and length needed

Chamfer, Drip Edge and Reveal would also be cut to angle needed on ends to have flush meeting points for clean product

Drip Edge and Reveal would receive minimum 2 coats of resin before nailed into place in form

Caulk Drip Edge and or Reveal

Layout Check Final

Oil Layout

Place required size chairs

Built all cages for panels by tying them together bar by bar with twisters and ties

Used steel mesh whenever called for

Know when to add rebar that was not originally called for on print based off of experience

Responsible for placement of all plates before concrete was poured and drop in plates once it was

Responsible for placement of all lifting devices and plates in panel and on side walls before concrete was poured and all drop in lifting devices, plates after concrete was poured

Finished Concrete after poured using bull float, streek board, mag, steel trowel, fresno, broom, rake or whatever finish was required

Supervised concrete workers and disciplined them when needed.

Constructed wood forms for concrete construction projects

Some Steel Bending Experience

Sent to job-sites to oversee erection of projects and make repairs when and if necessary as well help with whatever needed by contractor.

Also done driveways, sidewalks, porches etc.

Can use all tools required for any job whether electric, gas or hand powered.

Have stressed cable in panels as required with the responsibility of also setting the cable pattern as per print

Have de-tensioned when needed for things such as crossed cables etc

Once panel reaches break for removal from form in charge of using acetylne torch to cut cables safely in order to remove panels

Have vast loading crew experience you name it I have done it.

Always meet schedule with the least man hours possible, responsible for not wasting much if any materials in order to remain not just on but under budget.

Have experience in minor welding

Experience working with engineers on projects when needed

Can do all involved with hollowcore down to taking apart machines and rebuilding them.

Have done foundation posts, building expansions at job sites in charge of digging, grating, setting up forms and leveling ground to correct depth for even pours.

Commercial Building Experience, DOT Experience, Residential Experience

Vast Experience in Color Concrete Panels requiring multi level pouring

Vast Experience in Secondary Haunch Pours

Vast Patch Crew Experience

Experience of working at extreme heights and in extreme heat for long periods of time with no physical restrictions

Some Experience Sandblasting Concrete

Have had to meet deadlines on budget

Have had to communicate with customers

Have handled projects up to $20M in value

Can do the mental math needed to figure concrete yardage needed for projects

Some Batch Plant and Commercial Mixing Experience including use of Admixes

Experience and Project Management In:

-Foundations

- Spandrels

-Deck Slabs

-Inverted Double T’s

-Girders

-Isolated footings

-Pocket footings

-Combined footings

-Precast piles

-Structural beams

-RCC Beams

-Prestressed beams

-Shell Beams

-Slabs

-RCC Slabs

-Prestressed Hollow Core Slabs

-Prestressed Solid Slabs

-Double Tee Slabs

-Waffle Slabs

-Walls

-Load Bearing External Walls

-Non-Load Bearing Walls

.-Precast Staircases

-Precast Stormwater drain

-Precast stairs and landings

-Ground beams

-Precast Concrete Balconies

-And many, many more

Basically you name it I’ve done it. And if I haven’t have the skills to adapt to any project or situation.

In process of finishing OHSA 30 certification

In process of finishing ACI and PCI

Deluxe Marketing Incorporated, Taylorsville, UT 2011-2015

District Manager for Door 2 Door Sales with Xfinity/Comcast Cable

•Manage up to 30 Direct Sales Representatives for Xfinity

• Responsible for the Hiring Process, Training and Preparation for Each Employee

•Responsible with providing my representatives with all of the tools to succeed at their job

•Responsible for making sure each Representative meets the required quota weekly

•Responsible for the continuation as well exceeding expectations to remain #1

•Handle Face to Face Appointments in regards to Contractor - Client meetings.

•In charge of Bi-Weekly $100,000.00 plus volume invoices

•Consistently and Precisely required to Οversee all sales of products offered by our Client

•Responsible to Create the learning material that is used to train new employees as well as the existing sales team who participate in my daily focus groups in order to improve sales numbers, service levels and office morale.

•Create and teach in depth training courses to new hires while also preparing personalized lessons as options for those that may need a personalized study guide with an available trainer for 1 on 1 lessons in regards to the area that they feel needs knowledge reinforcing.

•Train new hires 5 times a week in order for myself to be confident in them but also never having to questions whether they have the necessary knowledge and tools needed to be successful once their training moves to the field.

Clear Satellite, Pleasant Grove, UT 2011-2012

Commercial Sales/Residential Sales/Hughes Net Sales Supervisor

•Oversee service accounts to ensure customer satisfaction.

•Performed outbound sales for Direct TV Commercial and Residential, Hughes Net and Century Link.

•Perform system troubleshooting, scheduling of service calls and customer follow-up.

•Handle Face to Face Appointments with Commercial and Business Decision Makers

•Oversee all Hughes Net Sales. • Participate in Call Center focus groups to improve procedures and service levels.

Comcast, Sandy, UT 2010-2011

Account Manager /Retention

•Oversee service accounts to ensure customer satisfaction and retention.

•Function as counselor to resolve late, delinquent and disconnected subscribers.

•Performed inbound sales for Comcast Television, High Speed Internet and Home Phone.

•Awarded 30+ Letters of Commendation and “Bow Tie Award” for superior performance.

•Perform system troubleshooting, scheduling of service calls and customer follow-up.

•Participate in Call Center focus groups to improve procedures and service levels.

Comcast, Monmouth Junction, NJ 2008-2010

Supervisor of Account Managers/Retention

•Supervised representatives to monitor excellent reassurance for the customers satisfaction, counseling my team on resolving each and every customers issue with the same mentality no matter the extent or severity. Informing my team how to kindly resolve late, delinquent or even disconnected subscribers to bring them back. Taught my reps how to solve the most technical, difficult, passed over issues that no other department could manage to hone the abilities to perform as jacks of all trades as we did day in and day out.

•Oversee sales representatives in regards to new accounts, scheduling of installation and customer follow-up.

•Took overflow inbound calls for Retention and Customer Service/Troubleshooting.

•Created, trained and held sales team focus groups in order to improve sales numbers and service levels.

•Awarded 30+ Letters of Commendation and “Bow Tie Award” for superior performance.

•Created a cohesion that defined team in such a way that we lived and breathed to be the best and excel further then any competition in our same department nationwide.

Comcast, Monmouth Junction, NJ 2007-2008

Account Manager /Retention

•Oversee service accounts to ensure customer satisfaction and retention.

•Function as counselor to resolve late, delinquent and disconnected subscribers.

•Performed inbound sales for Comcast Television, High Speed Internet and Home Phone.

•Awarded 30+ Letters of Commendation and “Bow Tie Award” for superior performance.

•Perform system troubleshooting, scheduling of service calls and customer follow-up.

•Participate in Call Center focus groups to improve procedures and service levels.

Comcast, Monmouth Junction, NJ 2007-2007

Sales Team Lead

•Supervised representatives for Comcast Television, High Speed Internet and Home Phone sales.

•Oversee sales representatives in regards to new accounts, scheduling of installation and customer follow-up.

•Awarded 30+ Letters of Commendation and “Bow Tie Award” for superior performance.

•Took overflow inbound calls for Retention and Customer Service/Troubleshooting.

•Created, trained and held sales team focus groups in order to improve sales numbers and service levels.

Comcast, Monmouth Junction, NJ 2006-2007

Sales

•Performed inbound sales for Comcast Television, High Speed Internet and Home Phone.

•Oversee new customer accounts, scheduling of installation and customer follow-up.

•Awarded 30+ Letters of Commendation and “Bow Tie Award” for superior performance.

•Took overflow inbound calls for Retention and Customer Service/Troubleshooting.

•Participate in Call Center focus groups to improve procedures and service levels.

Other background

Jade Consulting Services, Jamesburg, NJ

2006-2008

System Administrator

•Provided web design and administration of corporate site.

•Maintained/upgraded software, hardware and infrastructure.

•Oversaw all computer updates, configuration, updates, daily backups and network security concerns etc.

Stop and Shop Grocery Store, Franklin Township, NJ

2007-2010

Deli Manager

•Worked in Capacity of Deli Manager

•In charge of ensuring customer satisfaction.

•Personnel Management

•Cleanliness and Health Code Compliance

Jaded 2 Helix Studios, Jamesburg, NJ

2003-2009

Owner/Manager/Audio Engineer

•Produced and recorded music in all forms and genre’s

•Managed the careers of up and coming local artists

•Produced and Recorded more then 25 albums and 2,800 musical tracks

Education

East Brunswick High School, East Brunswick, NJ

Diploma: Yes

Also attended Fairleigh Dickinson University as a Chemistry Major

Degree: Incomplete

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