Data Entry Service Representative
Resume:
Gennita Starr
Alexandria, IN *****
*.*************@*******.***
It has always been a passion of mine, to be a part of a health care team, assisting individuals with their health care needs, so that they can receive the care that they require to become and stay healthy. I am looking forward to the opportunity to have, not just a job, but a career, where I can become part of an amazing team within an organization, that allows me to learn and grow within that organization. I find it very rewarding, to be able to help/assist people with their needs, no matter where they are from or what their needs may be, while demonstrating great customer service and excellent professional interpersonal communication skills.
• Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 45 WPM
• Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Attention to detail; Organized; Customer Service oriented; Able to work independently
• Honor/Rewards: Ultimate Medical Academy Honor Roll Award for achieving a CGPA of 3.5 - 3.9
• Vaccinated
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Circle K - Summitville, IN
May 2021 to July 2021
• Direct point of contact and delivered excellent customer service with a positive attitude
• Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work areas clean and organized
• Worked as part of a team and interacted with diverse customers and staff members Patient Collections Representative
Rehab Medical - Indianapolis, IN
April 2021 to April 2021
• Accounts Receivable
• Revenue Cycle
• Collection of patient payments
• Navigated between multiple screens
• Multi-tasking
Technician Associate
Conduent Commercial Solutions, LLC - Richardson, TX April 2020 to May 2020
* Work from home (temporary assignment position)
* Data Entry (Key and Index)
* Matched multiple billing claims and put them together
* CMS 1500 and CMS 1500 II
* Verified patient demographics on billing claims
* Worked independently on multiple tasks daily
* Confirmed that billing claims matched patients personal information
* Report claims that did not patients information on billing claims
* Completely communicated with training staff and supervisors remotely. Setting Up Physician Appointments
Personal Experience - Indianapolis, IN
June 2010 to September 2018
• Attending physical therapy sessions
• Recovered from back surgery
• Communicating with medical staff and physicians
• The importance of appointment reminders
Home Health Aide
Able Hands Home Health Care - Marion, IN
February 2010 to June 2018
* Assisted with in-tub/shower bathing
* Assisted with daily hygiene care
* Prepared small meal and/or snacks
* Completed light housekeeping
Education
Associate of Science degree in Healthcare Management Ultimate Medical Academy - Tampa, FL
September 2018 to February 2020
Associate's degree
Skills
• Accounting (3 years)
• Payroll (3 years)
• Banking Systems (3 years)
• Healthcare Law (3 years)
• HIPAA Compliance (5 years)
• Charting (3 years)
• Filing (3 years)
• Processing Co-Payments
• Insurance Billing Procedures (3 years)
• CMS1450 (3 years)
• UB04 (3 years)
• CMS1500 (3 years)
• Healthcare Claim Cycle (3 years)
• Insurance Verification (3 years)
• Interpersonal Professional Communications (3 years)
• Business Office Operations (3 years)
• Medical Office Procedures (3 years)
• Medical Practice Management Systems (3 years)
• Practice Structure (3 years)
• Leadership & Management (3 years)
• Medical Terminology (3 years)
• Anatomy & Physiology (3 years)
• Medical Coding (3 years)
• Patient Care (10+ years)
• Medical Records (3 years)
• EMR Systems (3 years)
• ICD-10 (3 years)
• ICD-9 (3 years)
• Vital Signs (10+ years)
• MS Office (3 years)
• MS Word (3 years)
• MS Excel (3 years)
• MS Powerpoint (3 years)
• Medical Scheduling
• CPT Coding
• Phone Etiquette (10+ years)
• MS Word, MS Excel, MS PowerPoint
• Healthcare Management
• Clerical Experience
• Microsoft Access
• Data Entry
• ICD Coding
• Quality Assurance
• Microsoft Excel
• Proofreading
• Typing
• Front desk
Certifications and Licenses
CPR Certification
Assessments
Data entry: Attention to detail — Proficient
March 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Attention to detail — Familiar
March 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Accounting skills: Bookkeeping — Familiar
March 2021
Calculating and determining the accuracy of financial data Full results: Familiar
Customer focus & orientation — Proficient
March 2021
Responding to customer situations with sensitivity Full results: Proficient
Basic computer skills — Familiar
March 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Spreadsheets with Microsoft Excel — Familiar
March 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar
Filing & organization — Proficient
March 2021
Arranging and managing information or materials using a set of rules Full results: Proficient
Analyzing data — Familiar
March 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar
Scheduling — Proficient
December 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Call center customer service — Highly Proficient
August 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Data entry: Accuracy — Highly Proficient
August 2020
Entering data quickly and accurately
Full results: Highly Proficient
Typing — Completed
March 2021
Transcribing text using a standard keyboard
Full results: Completed
Verbal communication — Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Medical receptionist skills — Highly Proficient
December 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Remote fit — Proficient
March 2021
Measures the traits that are important for successful remote workers Full results: Proficient
Working with MS Word documents — Familiar
March 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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