Gennita Starr

Alexandria, IN *****

advruk@r.postjobfree.com

+1-765-***-****

It has always been a passion of mine, to be a part of a health care team, assisting individuals with their health care needs, so that they can receive the care that they require to become and stay healthy. I am looking forward to the opportunity to have, not just a job, but a career, where I can become part of an amazing team within an organization, that allows me to learn and grow within that organization. I find it very rewarding, to be able to help/assist people with their needs, no matter where they are from or what their needs may be, while demonstrating great customer service and excellent professional interpersonal communication skills.

• Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 45 WPM

• Skills: Written and verbal communication (letters, emails, presentations, face-to-face communications); Attention to detail; Organized; Customer Service oriented; Able to work independently

• Honor/Rewards: Ultimate Medical Academy Honor Roll Award for achieving a CGPA of 3.5 - 3.9

• Vaccinated

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Circle K - Summitville, IN

May 2021 to July 2021

• Direct point of contact and delivered excellent customer service with a positive attitude

• Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work areas clean and organized

• Worked as part of a team and interacted with diverse customers and staff members Patient Collections Representative

Rehab Medical - Indianapolis, IN

April 2021 to April 2021

• Accounts Receivable

• Revenue Cycle

• Collection of patient payments

• Navigated between multiple screens

• Multi-tasking

Technician Associate

Conduent Commercial Solutions, LLC - Richardson, TX April 2020 to May 2020

* Work from home (temporary assignment position)

* Data Entry (Key and Index)

* Matched multiple billing claims and put them together

* CMS 1500 and CMS 1500 II

* Verified patient demographics on billing claims

* Worked independently on multiple tasks daily

* Confirmed that billing claims matched patients personal information

* Report claims that did not patients information on billing claims

* Completely communicated with training staff and supervisors remotely. Setting Up Physician Appointments

Personal Experience - Indianapolis, IN

June 2010 to September 2018

• Attending physical therapy sessions

• Recovered from back surgery

• Communicating with medical staff and physicians

• The importance of appointment reminders

Home Health Aide

Able Hands Home Health Care - Marion, IN

February 2010 to June 2018

* Assisted with in-tub/shower bathing

* Assisted with daily hygiene care

* Prepared small meal and/or snacks

* Completed light housekeeping

Education

Associate of Science degree in Healthcare Management Ultimate Medical Academy - Tampa, FL

September 2018 to February 2020

Associate's degree

Skills

• Accounting (3 years)

• Payroll (3 years)

• Banking Systems (3 years)

• Healthcare Law (3 years)

• HIPAA Compliance (5 years)

• Charting (3 years)

• Filing (3 years)

• Processing Co-Payments

• Insurance Billing Procedures (3 years)

• CMS1450 (3 years)

• UB04 (3 years)

• CMS1500 (3 years)

• Healthcare Claim Cycle (3 years)

• Insurance Verification (3 years)

• Interpersonal Professional Communications (3 years)

• Business Office Operations (3 years)

• Medical Office Procedures (3 years)

• Medical Practice Management Systems (3 years)

• Practice Structure (3 years)

• Leadership & Management (3 years)

• Medical Terminology (3 years)

• Anatomy & Physiology (3 years)

• Medical Coding (3 years)

• Patient Care (10+ years)

• Medical Records (3 years)

• EMR Systems (3 years)

• ICD-10 (3 years)

• ICD-9 (3 years)

• Vital Signs (10+ years)

• MS Office (3 years)

• MS Word (3 years)

• MS Excel (3 years)

• MS Powerpoint (3 years)

• Medical Scheduling

• CPT Coding

• Phone Etiquette (10+ years)

• MS Word, MS Excel, MS PowerPoint

• Healthcare Management

• Clerical Experience

• Microsoft Access

• Data Entry

• ICD Coding

• Quality Assurance

• Microsoft Excel

• Proofreading

• Typing

• Front desk

Certifications and Licenses

CPR Certification

Assessments

Data entry: Attention to detail — Proficient

March 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Attention to detail — Familiar

March 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Accounting skills: Bookkeeping — Familiar

March 2021

Calculating and determining the accuracy of financial data Full results: Familiar

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Basic computer skills — Familiar

March 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Spreadsheets with Microsoft Excel — Familiar

March 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Familiar

Filing & organization — Proficient

March 2021

Arranging and managing information or materials using a set of rules Full results: Proficient

Analyzing data — Familiar

March 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar

Scheduling — Proficient

December 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Call center customer service — Highly Proficient

August 2020

Applying customer service skills in a call center setting. Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

August 2020

Entering data quickly and accurately

Full results: Highly Proficient

Typing — Completed

March 2021

Transcribing text using a standard keyboard

Full results: Completed

Verbal communication — Proficient

February 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Medical receptionist skills — Highly Proficient

December 2020

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Remote fit — Proficient

March 2021

Measures the traits that are important for successful remote workers Full results: Proficient

Working with MS Word documents — Familiar

March 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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