Customer Service Office Assistant

Susan Mudd

**** ***** **** ****** ***********, IL 62702 217-***-**** *****.******@*****.***

Objective: Personable professional with over 26 years of office experience, whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Seeking to obtain a part-time position to utilize my skills and relevant experience to enhance your mission and values. Highlights:

Extensive Office Experience

Professionalism

Communication Skills

Personal and Customer Service

Adaptability/Flexibility

Critical Thinking/Detail Oriented

Experience: Office Coordinator Springfield, IL

Illinois State Police-Division of Forensic Services June 2008 to December 2011 Illinois State Police-Statewide Training Program March 2008 to June 2008 Illinois State Police-R and D Laboratory December 2005 to March 2008 Illinois State Police-FOID Firearm Section February 2000 to December 2005

Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes

Resolved customer complaints or answered customers' questions regarding policies and procedures

Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

Reviewed records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance Office Associate Springfield, IL

Department of Human Services-Program Design Unit May 1994 to February 2000 Office Assistant Springfield, IL

Department of Public Aid-Information Management Section April 1994 to May 1994 Department of Public Aid-Data Preparation September 1985 to April 1989

Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, took orders, and address complaints

Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answered telephones, directed calls, and took messages

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail

Office Clerk Springfield, IL

Western States/Hawkeye Security Insurance January 1974 to October 1984 Illinois Bureau of Investigation March 1970 to September 1970

Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems

Education: Lincoln Land Community College Springfield, IL Landscape Design Certificate May 2007

Additional coursework completed in typing, computer science and Windows Lanphier High School Springfield, IL

Diploma May 1969

Community: Private Employer, Special Event Assistant Third Presbyterian Church, Decon, Elder, Trustee and Children's Chapel Teacher

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