SANDRA VICTOR

• CUSTOMER S ERVICE S P ECIALIST •

PROFILE

Works alongside customers through telephone, email, online chat, or in person to provide support and

information for assigned products or services.

Warrants appropriate action to resolve customers'

problems and concerns.

EDUCATION

EXPERIENCE

2022-23

2021

CardWorks Servicing • Orlando, FL

Investigated and identified card fraud and triaging cases for investigatory follow-up Received inbound calls from cardholders claiming unauthorized transactions Researched and examined fraud or abuse related to account holder information for our clients Fraud Investigator

2019-21

SKILLS

Active Listening

Attention to Detail

Adaptability

Haitian Creole

English

Spanish

407-***-**** • advrt5@r.postjobfree.com • Ocoee, FL 347**-****-**

Kelly Services • Orlando, FL

Adheres to lesson plans provided by teacher to create a cohesive and consistent learning experience for students

Manages classroom effectively to encourage student participation, minimizes distractions and maintains a positive learning environment

Adapts teaching methods to fit the needs of each individual student Guest Teacher

Connextions • Orlando, FL

Managed health benefits accounts, processed billing issues, and researched posted payments Preformed outbound and inbound calls while listening and identifying needs of clients Retained knowledge of medical terminology while working with claims Customer Service Representive

Wawa • Orlando, FL

Provided an enjoyable shopping experience for all customers through memorable conversations Acknowledged customer requests and complaints in a timely and courteous manner Utilized customer service and recovery model to ensure customer engagement Customer Service Associate

2022 Valencia College

Bachelor of Business

2019 - 2021 Valencia College

Associate of Arts

LANGUAGE

Communication

Interpersonal Skills

Time Management

Portuguese

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