Service Representative Customer

SHANNON HAVASI

Jupiter, FL ***** 561-***-****

*******@*****.*** www.linkedin.com/in/shannonhavasi

CUSTOMER-FOCUSED SALES REPRESENTATIVE

EFFECTIVE COMMUNICATOR DETAIL ORIENTED IMPECCABLE CUSTOMER EXPERIENCES Accomplished sales representative who leverages background in sales, customer service and merchandising in a sales service representative/merchandiser position. Detail-oriented with excellent communication skills and the ability to solve customer problems in a fast-paced work environment. Experienced in building strong customer relationships and growing sales in a designated territory. Extremely motivated to contribute to a global company and drive revenue by developing and supporting customer relationships.

Expertise includes:

Relationship Building Account Development Customer Service PROFESSIONAL EXPERIENCE

Michele & Group Inc., Modeling and Talent Agency, Ormond Beach, FL Michele & Group, Inc. Brand Ambassador

2022 – Present

Friendly and outgoing Promotional Model with a deep understanding of how to promote and draw attention to new products and services. Remains upbeat and positive even after working long hours, capable of grabbing the attention of others through various means and always smiling and cheerful. Communicated information to customers about product quality, value, and taste.

● Increased Tito’s Vodka, Yuengling Beer, Schofferhofer Beer and Cantera Negra Tequila sales at promotional tastings

Fascination Corp., Coconut Creek, FL

Fascination Events Brand Ambassador

2021 – Present

Offering exceptional customer service to differentiate and promote the company brands. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated information to customers about product quality, value, and taste.

● Increased Irish Whisky and Vodka sales at promotional tastings RE/MAX Direct, Wellington, FL

Realtor/Sales Representative 2020 – Present

Advise clients on how to stage, market and sell their home quickly. Advise and provide information resources to clients on the status of the real estate market. Represent clients' best interests during purchase and sale negotiations. Communicate and interact with clients over phone, e-mail and social media. Network and seek referrals to increase client roster. Craft creative marketing strategies to make listings stand out.

● Ranked #2 company-wide in sales for month of May (2018)

● Increased sales by over 30%

● Selected to mentor and train new real estate agents Exit Realty Premier, Lake Worth, FL

Realtor/Sales Representative 2015 – 2020

Advise clients on how to stage, market and sell their home quickly. Advise and provide information resources to clients on the status of the real estate market. Represent clients' best interests during purchase and sale negotiations. Communicate and interact with clients over phone, e-mail and social media. Network and seek referrals to increase client roster. Craft creative marketing strategies to make listings stand out.

● Ranked #2 company-wide in sales for month of May (2018)

● Increased sales by over 30%

● Selected to mentor and train new real estate agents Palm Beach County Schools, Lake Worth, FL

Educator 2006 – 2015

Substitute Teacher 2013-2015

Instructed students on a variety of subjects and motivated them to learn and participate. Acted as a role model. Exhibited correct usage of spoken and written English language. Followed lesson plans. First Grade Teacher 2012-2013

Used content knowledge and pedagogic skills to effectively implement instructional strategies in a dual language classroom. Collaborated with colleagues to develop supportive relationships amongst the students and improve language curriculum. Evaluated student progress and academic growth.

● Competed with 15 other classes and won “Best Behaved” class award twice (Dec. and April). Fifth Grade Teacher

Instructed students in language arts and math. Developed curriculum, planned lessons and reported to parents. Encouraged students to persevere with challenging tasks. Observed and assessed student performance and kept thorough records of progress.

● Successfully raised reading scores to passing and above, in the lowest 25% of students Beacon Group Inc. Boca Raton, FL

Customer Service Representative 2005-2006

Marketed new and renewal commercial insurance business accounts. Assisted with claims. Processed basic certificates, endorsements and change requests. Answered client inquiries and created proposals. Maintained thorough and accurate notes and client files.

● Won “Top Customer Service Rep” award (Feb. 2006) Weekes & Callaway, Delray Beach, FL

Claims Management Assistant 2003 -2005

Logged and filed incoming claims. Assisted in payments and billing and maintaining other claims processing procedures. Contacted clients to obtain all necessary information to process claims. Cambridge Integrated Services, Hollywood, FL

Claims Assistant 2002-2003

Investigated medical malpractice compensation claims. Contacted insureds and agents to solicit injury reports. Documented and maintained claim files. Douglas Cosmetics, Boca Raton, FL

Retail Sales Associate 2001-2002

Developed and implemented front window display visuals and customer registries to ensure revenue growth. Responsible for neat displays, maintaining full shelves and product rotation. Analyzed customers’ needs, described solutions and helped customers determine best product for specific needs.

● Multiple Bonus Award Winner for increasing enrollment in the preferred customer registry.

● Exceeded monthly sales revenue by 10% by educating customers on products and performing professional makeovers.

EDUCATION

Bachelor of Arts (BA), Sociology, Florida Atlantic University, Boca Raton, FL 2002 TECHNICAL SKILLS

Microsoft Office, Excel and PowerPoint

LICENSES

220 FL Insurance License (2002), FL Teaching Certificate (2007), FL Real Estate (2014)

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