Service Representative Data Entry

KATRENIA GENTRY

*** **** ****, #*** **** Worth, TX 76108 Cell: 224-***-**** **************@*****.*** I recently relocated to Fort Worth, TX. I am a motivated customer services specialist with over (12+) years retail and office experience in a fast-paced environment. Previous experience as a sales associate, and team coordinator. I am Proficient in invoicing, billing, credit card processing and data entry. I would be a great asset to your team. I believe in hard work, helping others as a team to achieve goals, and I have excellent problem solving skills.

Relevant Work History

Customer Service Representative 06/2022 to current A-1 Autoglass (Auto Glass Now) - 7940 W freeway, Fort Worth TX, 76108 At A-1 Autoglass, my primary role was answering and routing calls, quoting customer, writing up and scheduling jobs. My skill-set helped the company to continually achieve high monthly sales goals with writing upwards of 500 to 600 quotes monthly and having a high conversion rate and having a high majority of those quotes turning into scheduled and invoiced jobs. I was transitioned into more responsibility, such as training new hires for the CSR rolls, and helping train management in the main software we used to run operations. I am responsible for insurance invoicing, AR invoicing, and responsible for daily close out reports and securing the nightly deposits. HR Coordinator 03/2021 to 09/2021

Nightingale Home Care - 2411 W Rose Garden Lane Ste 110 Phoenix, Az 85020 At Nightingale Home Care, I was responsible for the onboarding of new employees, maintaining employee compliance and creating employee files. I was responsible for checking nurses, multi level therapists, and nursing assistance board certified licenses and making sure they followed state guidelines for keeping up with their licensing. As the HR coordinator I was trusted with the handling of pertinent and sensitive documentation. I was required to verify whether or not potential employees were legal to work in the U.S, by checking their status on E-Verify, also running background checks. During orientation, I went through verifying all documentation for new employees was correct. Another one of my responsibilities was to process the termination of employees, deactivating them in the system as well as auditing their employment file for termination and keeping all records up to date. Service Coordinator & Service Department Billing 08/2017 to 11/2018 Washington Alarm – 2030 Airport Way S, Seattle, WA 98134 As the service coordinator at Washington Alarm, my duties included; daily scheduling 15+ technicians for service appointments. I was also required to do the billing for the service department, and clean up the service departments records.My presents was required in the weekly operations meetings where monthly goals were discussed with the CEO as to what billing for each department should be. Aside from scheduling, and billing, I also handled customer inquisitions and customer complaints. Receptionist 04/2008 to 01/2013

ESI Security, Inc. - 2908 Meridian Ave E Ste 108 Edgewood, WA 98371 As the receptionist at ESI Security, my role went way beyond answering phones. I played the roll of an office assistant. I was responsible for creating customer files, doing customer collection calls on past due accounts, filing, and assisted in billing. I also scheduled the technicians for security installs, or quote walkthroughs. I assisted HR with her role in many ways. I was responsible for the filing of all paperwork, bills, and documentation. I also played the role as an office technician, rekeying locks and cutting keys for customers.

Education Federal Way High School - 30611 16th Ave S Federal Way, WA 98003 High School Graduate, with Diploma.

Professional Reference:

Donetta Harold 480 - 468 - 7910