**** - ******* ** ******** ****
Management & Humanitarian Response
(PAN African Institute for Development West
Africa)
**** - ******* ** ******* ********
Management and Evaluation
(PAN African Institute for Development West
Africa)
2009 - Advance Level Certificate
2005 - Ordinary Level Certificate
September 2022- Course completion
on Procurement
March 2022 - Intensive professional
training in Disaster Risk and Humanitarian
Management
Dec 2021 - Certificate of attendance on the
1
st
National Conference of Cameroon
Psychology Society
Oct 2020 - Certificate of attendance on the
3
rd
Edition of the Pan African Project
Management Conference PMC
CAREER SUMMARY
Highly skilled experienced professional seeking to obtain a career with an emphasis on customer support and leadership development. Background encompasses more than 8 years of experience in a variety of areas, including; disaster risk and project management, customer service, mentorship and training. I have transferable skills that have aided in providing guidance, supervision and instruction to personnel in each organisation. WORK EXPERIENCE
Professional Intern
Pan African Institute for Development West Africa Yaoundé Learning Support Center[PAID-WA YLSC]
2022 Yaoundé
Monitored office hours, ensuring sufficient staffing to provide excellent customer service 7 days per week.
Contributed to performance reviews in collaboration with management.
Attend all meetings and training sessions.
Statistician
Ayuk and Sons Family Trading Company [ASOFT]
2018 - 2019 Tiko.
Meet or exceed minimum quotas and goals.
Schedule appointments with customers and arrive on-time.
Communicated and developed rapport with customers.
Evaluated customers’ existing and potential product needs and made recommendation.
Increased customer understanding of ASOFT Networks products and pricing models, as well as, competitive advantage over other service providers.
NANDA DJOHOU ERICK MICHAEL
29/09/1988
SINGLE
CAMEROONIAN
+237-***-***-*** / 672-680-603
advrqx@r.postjobfree.com
Mastery of MS-Word, MS-Excel, MS-
PowerPoint
Data Collection
Human / Material Resource Management
Recruitment and Selection
Staff Training Coordination
Leadership and Conflict Management
Employee Coaching and Formation
Course Delegate
Team Spirit / Group Work
Enterprising
Goal setter – Goal getter
Determined / Motivated / Enthusiastic
Innovative
Communication Skills
Time Management
Conflict Management
Outgoing person
Social Networking
Customer Service
Community Mobiliser
Problem solver / Decision making
Fast learner
Flexible
Music lover (Chorister)
Inter-personal Skills
English - Writing / Spoken - Fluent
French - Writing / Spoken - Fluent
Full Professional Proficiency
Supervisor
Ayuk and Sons Family Trading Company [ASOFT]
2017 - 2018 Tiko.
Installation and demonstration of the digital converter and the remote treatment of data.
Treating and supervising payment of salaries.
Filing and retrieving of financial and individual personnel documents.
Field Agent [Brand Ambassador]
MTN-Cameroon Mobile Money
2016 - 2017 Buea.
Creation of customers’ accounts.
Activation and reactivation of customers’ account.
Management of human and financial resources.
Customer sensitization on MTN Mobile Money accounts.
Providing daily, weekly and monthly statistics.
Canvassed, assigned, and approved territory to solicit potential customers.
Demonstrated strong understanding of MTN products promoted and sold offerings to individual customers by knocking every door within assigned territory.
Volunteer
Tiko Municipal Council
2014 - 2015 Tiko.
Statistics collection, filing and archiving of data.
Human investment / Community developments in areas.
Community sensitization and aids on epidemics.
Clean-up campaigns for various local communities.
Census and survey.
Mr. BABILA DOH Franklin – Coordinator Pan African Institute for Development West Africa, Yaoundé Learning Center (YLC)
Mrs AZIWO Nina – Academic Officer (YLC)
Dr. ASAAH Glady Financial Expert and Consultant / (YLC)