Mortgage Closer Loan Processor

JASMINE SMITH

Ewing, NJ 609-***-**** ***********@*****.***

S U M M A R Y

Self-motivated leadership professional with expertise on mortgage banking with over 8 years of experience in the industry. I am a highly detail- oriented, organized candidate seeking a position that will provide a face-paced, challenging environment and which will utilize my skills in mortgage banking, financial information management, research, and communication services. P R O F E S S I O N A L E X P E R I E N C E

Loss Mitigation QA Specialist

Cenlar – Ewing, NJ July 2021 – Present

Review documents to ensure that the final product observes the company’s quality standards

Responsible for the development and implementation of inspection activities including the detection and resolution of errors

Address and discuss issues and propose solutions with superiors along with making recommendations for improvement in the future

Monitor, inspect, and propose measures to correct or improve the company’s final products Executive Resolution Specialist

Cenlar – Ewing, NJ September 2020- July 2021

Respond to Level 3 complaints in written or verbal communication to borrowers, clients, regulatory agencies, attorneys and executive leaders professionally and with accurate information

Utilize effective de-escalation skills to create exceptional borrower experiences

Partner with business partners throughout the organization to research and resolve complaints while adhering to regulatory requirements and / or client SLA’s based on documented procedures

Accurately identify root cause of issues and follow through with quick and precise remediation and/ or process improvement recommendation based on the documented procedures

Mortgage Closer

PHH – Mt Laurel, NJ February 2017- September 2020

Review closing documents, loan disclosures, compliance timelines, and fees on final closing disclosure

Identifying and investigating and resolving any file deficiencies that may come about

Review loan estimates and closing disclosures in relation to TRID compliance

Manage a pipeline of over 50 loans, organizing and regulating daily to ensure file quality and time sensitive deadlines are met

Liaison for financing budgets and overall all communications between the client and the borrowers Loan Processor

PHH- Mt Laurel, NJ November 2015- February 2017

Manage a pipeline of 30-40 loans on a continual basis that comply with bank policies and procedures

Under strong command of FHA, VA, FNMA and many other investors underwriting standards and guidelines

Reviewed documents from homeowners, following investor guidelines, to determine if all criteria is met to pass to underwriting

Read through and assess paperwork from homeowners applying to programs in attempts to avoid foreclosure

Work with clients and customers to ensure documentation is collected in a timely manner

Personally oversee and manage a daily individual report for management; excellent organizational skills E D U C A T I O N

Bachelor of Arts Kean University – Union, NJ May 2014

Major: Communications

Minor: Marketing

Major GPA: 3.6 / Summa Cum Laude

Continued Education – Rider University expected MBA Spring 2024 S K I L L S

Proficient in Microsoft Suite Competencies (Word, Power Point, Excel, Etc.)

Strong oral and written communication skills

Customer-service oriented

Highly organized, able to multi-task effectively, detail- oriented, leadership

Contact this candidate