Pharmacy Tech Customer Support

Deepak Sahoo

Phoenix, AZ -*****

Cell: 602-***-**** Email: ************@*****.***

OBJECTIVE: Seeking a position in a challenging environment to work in a leading edge technology area.

SUMMARY:

Software engineer with 20 years solid rich experience in full life cycle development including design, development, testing, debugging, integration and implementation using client/server and Internet/intranet technologies and database design and administration for SQL Server 2016/2012/2008/2005/2000/7.0.

Proficient in 2-Tier and 3-Tier client/server, Cloud architecture concepts.

Capable of delivering optimized, effective, well-documented code to meet design specifications.

Ability to work independently and lead projects with minimal supervision.

Experienced in supporting production applications (on-call problem resolution), as needed.

Good Knowledge in different protocols like TCP/IP, HTTP, FTP, SMTP & Internet technologies & security.

Good technical knowledge of advanced technology, business applications, development methodology, programming languages, databases, and operating systems related to the area.

Strong in gap analysis, bridging the huge gap in understanding business requirements, turning them into technology solutions.

Admirable interpersonal abilities, an efficient team player with good communication & analytical skill both orally and in writing.

Able to work independently and also as a member of a team.

Can lead a team & architect system from Vision/Initiation phase to build, test, and deployment & till support and maintenance.

EDUCATION:

Master of Computer Applications (MCA), with first Class Honors from Dr.R.M.L University, U.P., India

B.Sc. with first Class Honors from Utkal University, Bhubaneswar, India

CERTIFICATION:

Microsoft Certified Professional in Visual Basic 5.0

Brain bench Certified in VB.NET & RDBMS

TECHNICAL SKILLS:

OS: Windows 10/7/XP / 2003/2000 Professional / Advanced Server, Windows NT 4.0, Windows 95/98, Windows CE, MS-DOS & UNIX V

Software & Tools: C# 5.0/4.0/3.5/2.0,.NET Core 6.0, Silverlight 5.0/4.0/3.0, ASP.NET/ VB.NET, ASP (Active Server Pages), Xaml, Expression Blend, LINQ, WCF RIA Services, Prism 2.0/4.0, WWF (Windows Workflow Foundation), jQuery, SOA/Web Services, AJAX, C++, Visual studio 2019/2013/2010/2008/2005/2003/. Net, Visual InterDev 6.0, VSTS/TFS, NUnit / TDD (Test Driven Development), JavaScript 1.2, XML, XSL, IIS 8.0/7.0/6.0/5.0/4.0, DLLs, Active X, COM, MTS /COM+, Boot Strap, CSS, HTML, DHTML

RDBMS: SQL-Server 2016/2012/2008/2005/2000/7.0 (T-SQL, XQuery and XPath, DTS, SSIS (SQL Server Integration Services), Reporting Service (SSRS), ORACLE 8i / 7. X (PL/SQL) and MySQL, MS-Access

Methodology: MVC, MVVM (Model-View-View-Model), Web API, SCRUM/Agile, RAD (Rapid Application Development) & JAD (Joint Application Development) using object-oriented analysis, designing (OOD) & Programming (OOP) techniques.

Cloud: Azure(Graph API, Storage, Vault, Azure Functions, App Services, Devops,CI/CD PipeLine ), Private Cloud

Others: Confluence, Jira

WORK EXPERIENCE:

SeeWritHear, Scottsdale, AZ July 2022 to till date

PROJECT DESCRIPTION – Accessible Media Conversion Suite is a suite of applications like DFR(Directory File Retriever, BMS(Business Management System),TMC (Templated Media Conversion), HTML Editor, Print/Audio/Braille Output Manager/Traveler with Integrated Shipping and Postage Module called AMCP (Accessible Media Conversion Pipeline) used to Convert Postscript file to Lasrge Print Pdf, Audio and Braille Output.

Responsibilities:

As a principal Software Engineer I was tasked to take care, overall development, Bug Fix, Performance and Quality and delivery of these suite of products.

Used C#, MySQL,Web APIs, many 3rd part Utilities/Tools and Azure Platform to host Data base and FTP servers and Integrate with Graph API for Email communication and Office 365 Integration along with On premise File Server, large scale Printers and Braille Embosser.

Used Azure functions for incoming file count perday and daily task Load.

Used SVN for version control along with Backup and Recovery with Veeam and Sonology.

Deloitte @ Hewlett Packard (HP) Account), Phoenix, AZ Feb 2022 to May 20 22

PROJECT DESCRIPTION - Migrating Legacy datacenter apps to Private Cloud. As part of moving all of HP data center from their Legacy Colo location to Private Cloud I was Tasked to move HP CSN (https://csn.hpe.com) site to Private Cloud.

Responsibilities:

Set Up and Install all Web Servers and App Serrvers including all software install, configuration, port opening, Connectivity, Database access testing and verifying all Components working as expected.

Converting ASP.NET C# 2.0 Code Base to C# 4.8 and Fixing the Code base, Web services, API, Client and Forms and Code behinds, Classes, modules etc.

Set Up DEV, QA,PROD environmemnt

Setr Up Release Pipe lines and Deployment to Cloud.

Using Git to manage Releases (Branching/Merging codes for version control).

AHCCCS, Phoenix, AZ OCT 2015 to Jan 20 22

PROJECT DESCRIPTION - MCR(Member Change Request) is the one of few key systems of AHCCCS to managing ALTCS Complete care of its members. It manages requests like change of demographics, change of providers, income resource change and also to terminate service in case of death or relocation etc. the suite consists of 3 components External site used by member/Program contractors and Internal site for Processing Purpose used by AHCCCS Employees and Admin Tool for user/credential management.

Responsibilities:

Converted from VB.net to C# added new features and functionalities to make it more user friendly and scalable.

Upgraded DB from SQL 2000 to SQL 2016.

Designing/Coding web pages (C#, .Net 4.8, WCF Services, LINQ, Enterprise Library,Javascript,JQuery, Boot Strap) & used SCRUM/agile methodology.

Using TFS to manage Releases (Branching/Merging codes for version control).

Designing logical/physical Database with SQL server 2016/2012 & IIS 6.0/7.0 administration

Writing Database Jobs, backup & restoring data.

Writing stored procedures, views, triggers

Setting up QA & Production Environment (Servers) & deploying projects & managing releases.

Moved the app to Azure and used Azure functions to send 30/60/90 days notification of user inactivity along with app service and Secure Vault and Storage.

Environment: Visual studio 2019/2013,ASP.NET 4.5, C#, LINQ, WCF Services, AJAX, XML, JavaScript, CSS, HTML, Internet Information Server (IIS-7.0/6.0), SQL Server 2016/2012/2000, Windows 7.0/ Windows Server 2008, TFS.

Other projects undertaken at AHCCCS, PHoenix, AZ

PROJECT DESCRIPTION

SMART

Statistics Metrics and Recovery Tracking an MVC web app using C#/HTML5, CSS, Boot Strap JQuery, SQL / Enterprise Lib 6.0.

AHPC

AHCCCS health Plan change an web app for annual enrollment & Final Sweep enrollment Used Twice a year for limited time for Healthplan enrollment by members and Customer support team to help enrollment and Managent to see enrollment progress(Day/week/month wise). Technologies used are .Net C#, SQL,ADFS (Active Directory Federation Services) for single sign on purpose.

Azure Migration

Migrated all above three apps from our data center to Azure/Devops Environment and also moved the source code from TFS to GIT and used Devops Pipiline for CI/CD task and release Management with approval based work flow.

Humana Inc, Glendale, AZ June 2011 to Oct 2015

PROJECT DESCRIPTION - eRx (ePrescribe) is the backbone of Humana Pharmacy Service (RightSource) and a new real-time system which manages all incoming & outgoing electronic prescriptions for pharmacy to fill up. It manages all NewRx, Refill request, Refill response, Change request, Change Response, Status, Error, Verify & Success transaction types all the way from Doctor’s office to Pharmacy management system. Also generate physical prescription from electronic message. Manages all exceptions in Patient Information to search, mismatch and real time fix by pharmacy tech queue & pushing back to main processing queue.

Responsibilities:

Migrating From Surescripts 4.2 to 10.6 standard.

Maintaining 4.2 version.

Designing/Coding Silverlight pages (Xaml, C#, WCF RIA Services, LINQ, Entity Framework) on MVVM pattern & SCRUM/agile methodology.

Designing Coding C# ASP.Net (.aspx) Windows Service (TDD: Test Driven Development).

Writing Web Services (WCF/SOA &. asmx /. wsdl) & using it.

Using SVN to manage Releases (Branching/Merging codes for version control).

Designing logical/physical Database with SQL server 2005/2008 & IIS 6.0/7.0 administration

Writing Database Jobs, backup & restoring data.

Writing stored procedures, views, triggers

Setting up QA & Production Environment (Servers) & deploying projects & managing releases.

Environment: Visual studio 2010/2012, Silverlight 5.0, ASP.NET 4.0, C#, LINQ, WCF RIA Services, XAMLAJAX, XML, JavaScript, CSS, HTML, Internet Information Server (IIS-7.0/6.0), SQL Server 2008/2005, SQL server reporting Services (SSRS), SQL server Integration services (SSIS) Windows 7.0/ Windows Server 2003/2008, RTI (Real Time Integrator from SureScript) as message broker, SVN.

POSitive Technology, Scottsdale, AZ Nov 2008 to May 2011

PROJECT DESCRIPTION - OpSuite aka StoreDirector / Franchise Controller is a new real-time, online management solution suite for Microsoft Dynamics POS products. OpSuite replaces the need for Microsoft Dynamics RMS HQ with an application that meets and exceeds every HQ functionality. Designed with an unlimited hierarchy structure, OpSuite enables enterprises, franchises and multi-unit operators to have comprehensive control over their business while limiting access and information on a per user basis. This solution works with all varieties of POS products like RMS, POS 2009 etc. OpSuite features interactive real time dashboards and alerts that go far beyond static reports in allowing clients to maximize every opportunity.

Responsibilities:

Designing/Coding Silverlight pages (Xaml, C#, WCF RIA Services, LINQ) on MVVM pattern & SCRUM/agile methodology.

Designing Coding C# ASP.Net (.aspx) Web pages (TDD: Test Driven Development).

Writing Web Services (WCF/SOA &. asmx /. wsdl) & using it.

Managing VSTS/TFS server (Branching/Merging codes for version control).

Designing logical/physical Database with SQL server 2005/2008 & IIS 6.0/7.0 administration

Writing Database Jobs, backup & restoring data.

Writing stored procedures, views, triggers

Writing Reports using SQL server Reporting Service & managing Report server.

Writing SQL server Integration Service for KPI (Key Performance Indicator) reports.

Setting up QA & Production Environment (Servers) & deploying projects.

Environment: Visual studio 2010/2008, Silverlight 4.0 /3.0, ASP.NET 4.0/3.5, C#, LINQ, WCF RIA Services, XAML, Expression Blend, Prism 4.0/2.0, JQuery, AJAX, XML, JavaScript, CSS, HTML, Internet Information Server (IIS-7.0/6.0), SQL Server 2008/2005, SQL server reporting Services (SSRS), SQL server Integration services (SSIS) Windows 7.0/ Windows Server 2003/2008, RTI (Real Time Integrator from Sysrepublic) as message broker, Team City, Team Viewer, VSTS/TFS (Team Foundation server) 2010/2008.

MWA Intelligence. Scottsdale, AZ Apr 2008 to Nov 2008

PROJECT DESCRIPTION - Intelligent Assets Management (M2M) solution set manage workforce & assets by providing notification of up-to-date and accurate meter readings, alerts, device error codes and diagnostic information to better equip your mobile workers, expediting the resolution of on-site visits to improve the overall level of customer service and to reduce associated expenses & improves billing activities. It has different module like DC-GSM Cellular adapter, DCP Pager adapter for remote equipments & DCPC for networked equipments with other modules collect data for DSS.

Environment: Visual studio 2008, ASP.NET 3.5, C#, ADO.NET, XML, JavaScript, CSS, HTML / DHTML, Visio 2003,Internet Information Server (IIS-6.0), SQL Server 2005, BizTalk 2002, Windows Server 2003/2008,CVS, BugZilla.

Wells Fargo & Co., AZ May 2006 to Apr 2008

Developer

Responsibilities:

Designing logical/physical Database with SQL server 2005 & IIS 6.0 administration

Writing Database backup plan & restoring data

Writing Database scripts, SSIS packages & Data import & export,

Creating jobs for scheduling & synchronizing data among different servers.

Creating & managing users roles & permission,

Doing Analysis, design, development, testing and debugging of the application.

Integrating with IEX (A 3rd party vendor supported application)

Data modeling, Object modeling & documentation using Visio 2003, preparing test cases and test plan and migration / implementation procedures.

Process modeling, prototyping, conceptual design

Developing web interface using ASP.NET (VB.NET)/ HTML / JavaScript etc.

Writing stored procedures, views, triggers

Developing Reports using SQL server reporting Service.

Environment: Visual studio 2005, ASP.NET, ADO.NET, JavaScript, CSS, HTML / DHTML, Visio 2003,Internet Information Server (IIS-6.0), SQL Server 2005, Windows Server 2003

Perot Systems at Dignity / Catholic Healthcare West (CHW), AZ July 2002 to June 2006

Invision Inc, FL Nov 2001 to June 2002

Healtheheart Inc., FL Jan 2001 to Oct 2001

Bayvida.com, Los Altos, CA Oct 2000 – Dec 2000

Knowledge Tech Pte. Ltd., Singapore Oct 1999 – Oct 2000

Castrol India Limited, New Delhi Jan 1999 – July 1999

Unicef, IT&T Ltd., New Delhi July 1998 – Dec 1998

IT&T Ltd., New Delhi Dec 1997 – June 1998

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