Csr Telemarketing
Resume:
JAMIAH JIHAD
Professional Summary
I am an accomplished organizational leader with over 10 years of demonstrated commitment to public service programs in a variety of settings that improve quality care and service. I am highly analytical, innovative, and responsible with a track record of troubleshooting, problem-solving, quit thinking, and diplomacy resolving conflicts. I am an enthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments. I truly enjoy putting smiles on the faces of this generation of youth. I'm ready to be an asset to your company!
Skills
Complex Problem Solving Critical Thinking
Active Listening Judgment and Decision Making
Monitoring Time Management
Coordination Reading Comprehension
Speaking Active Learning
Experience
CSR
Convergent Outsourcing - San Antonio, TX
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as setting up payment agreements for eligible customers, provide further resources for customers that need more assistance, or setting up appointments for customers needing discrepancies resolved concerning billing and payments. Direct Care Staff
R & K Specialized Homes Inc - San Antonio, TX
Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Review patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
935 W Silver Sands Dr #1902, San Antonio, TX 78216 Ph: 210-***-****
*************@*****.***
Jan 2013 - Aug 2017
Mar 2012 - Apr 2016
Apr 2009 - Feb 2012
Exercise patients who are comatose, paralyzed, or have restricted mobility. Feed patients or assist patients to eat or drink.
Supply, collect, or empty bedpans.
Undress, wash, and dress patients who are unable to do so for themselves. Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
Prepare or serve food trays.
Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
Change bed linens or make beds.
Lift or assist others to lift patients to move them on or off beds. Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
Cashier
Whataburger - San Antonio, TX
Verify that prepared food meets requirements for quality and quantity. Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
Clean food preparation areas, cooking surfaces, and utensils. Maintain sanitation, health, and safety standards in work areas. Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Take food and drink orders and receive payment from customers. Clean, stock, and restock workstations and display cases. Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
Serve orders to customers at windows, counters, or tables. Prepare and serve beverages such as coffee and fountain drinks. CSR
Agni Telemarketing - San Antonio, TX
Confer with customers by telephone to provide information about existing Verizon Wireless customer accounts, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing.
•. Set up payment agreements for eligible customers. Teacher
Moore Family Childcare - San Antonio, TX
Set educational standards and goals, and help students achieve independent through play and learn.
Direct and coordinate activities of teachers at daycare center. Prepare and maintain attendance, activity, and payment logs. Feb 2011
Assist with potty training if needed. Change pampers or cloth undergarment for children that are not of age to do so by themselves.
Confer with parents to discuss educational activities and policies, and students' behavioral or learning problems.
Maintain a clean work environment.
Education
High School Diploma
E.L.Broady Academy - San Antonio, TX
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