Collections Specialist Customer Service
Resume:
Summary
Skilled Collections Specialist offering 3 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. Accomplishments Documented and resolved tax debts which led to payment arrangement to resolve that debt.
Education
Kellogg Community College
Criminal Justice • Battle Creek, MI
Lighthouse Christian Academy
N/A • Hendersonville, TN
4.0 GPA in High school
Skills
Microsoft excel, Microsoft word, Communication skills, Customer service, Leadership, Computer literacy, Documentation review
Experience
GC Services
Debt Collector • Lansing, MI
• Maintained high volume of calls and met demands of busy and productive group
• Notified co-signers of delinquent accounts to assist in collecting payments
• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
• Initiated repossession process or service disconnection upon failure of other collection methods. Meijer
Fashion Clerk • Charlotte, MI
• Adapted quickly to changing environments for continued professionalism under pressure
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
• Stocked merchandise, clearly labeling items, and arranging according to size or color
• Provided exceptional services and pleasant shopping experiences to retail customers
• Monitored customers for signs of security concerns and escalated issues to management. Kiara Pena
1425 Revolution Drive, Potterville, Michigan
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