Scrum Master Systems Analyst

Kurt Gandhi, CSM, CSPO

Mobile : ***- ***-****, Email : **********@*****.***

Professional Summary

More than 9 Yrs. of IT Business Systems Analyst experience working in all the phases of SDLC (Software Development Life Cycle) PMLC (Project Management Life Cycle) and SOP (Standard Operating Procedure).

Experience & familiarity with Waterfall, Agile - Scrum & Rational Unified Process (RUP) development methodologies

Efficient in facilitating JAD sessions for requirements elicitation, analysis & proficient in preparing high level project documents: Business Requirements Document (BRD), Functional Requirements specification (FRS), System Requirement Specification (SRS) and Process flow documents

Good working knowledge of business analysis tools such as MS Project, MS Visio, Visual Paradigm, which are used to create project schedules, to create UML diagrams such as Use Case, Activity and Sequence diagram, UI design, Screen mock-ups (wireframes)

Good exposure to UML, data modeling, data flow diagrams (Structure), context diagrams, Data Schema, REST API, SOAP UI, POSTMAN,

Proficient in using MS Office suite applications such as Excel, Outlook, PowerPoint, Word, Project & Visio to generate management reports, prepare client visible documents, schedule meetings, deliver presentations, & using MS SharePoint to create and maintain the documents repository

Excellent working knowledge on requirement gathering, analysis and have gained reporting and testing tools experience by working on HPQC/Jira Zephyr – creating, updating, executing Test Cases & defect management

Expert with ITIL framework, ServiceNow (Service Portal, Problem, Incident, Change, Release, Broker Inquiries, CMDB)

Areas of Expertise

Project Planning & Scheduling

Scope Management

User Training manuals

Change management

Vendor management

Software Development

Agile Methodology

SDLC and waterfall models

Testing/SQA activities

Business Process Mapping

Cost benefit Analysis

Client interfacing

JAD Sessions

Workflows and Activity diagrams

Application screen mock-ups

Payment processing

Process improvement

Certifications

Certified Scrum Master (CSM) - Scrum Alliance

Certified Scrum Product Owner (CSPO) – Scrum Alliance

Microsoft Azure Fundamentals

Six Sigma Yellow Belt Accredited

Certified SAFe5 Agilist

Major Projects delivered

Decommissioning of 2003 Windows Servers

Rehosting Customer Sales Tool to Salesforce

Rebuilt Commercial property rating tool to ServiceNow

Local Admin Rights Removal (LARR)

BPM Application Upgrade from Tibco 3.0 to Tibco4.2

BPM Environment upgrade and redesigning

Integration of Profile credit in Equifax

Integration of COTS Application with ServiceNow

Technical Skills

MS Word, Excel & Power Point, Visio, Project

HP-ALM

JIRA/Confluence

Project Work Plan

Lotus Notes

ORACLE (HRIS, Absence Mgt)

MS SQL

Salesforce

SharePoint

Postman

Swagger UI

ServiceNow

SOAP-UI, REST API

RTM

Zephyr

RACI Chart

Professional Achievement

Received Robson Award for Enhancing team engagement & exceeding team performance in terms of monthly output of deliverables.

Received Certificate of recognition for successful coordination & implementation of Moneris Teck check process.

Professional History

Employer: Equifax Canada

Duration: Aug 2022- Present

Role

Sr. Business Systems Analyst

Team Size

10-12 resources

Domain

Finance

Applications

Google Cloud, Postman, Swagger UI

Involved in Corporate projects (Data Fabric- Data Transition from Legacy (AS400) Application to GCP)

Worked on creation of several requirement document including Data mapping

Performed detailed analysis of Data Integration between domains & subdomains

Acted as the liaison between internal customers (Business Functional Units) and IT.

Coordinated with Project Manager Project Coordinator on daily sprints and deliverables

Assisted in the business process redesign and documentation as needed for new technology (GCP)

Translates high-level business requirements into functional specifications for business application development.

Acted as Technical Product Owner to support business product teams

USE OF TIME: 50 % Requirements gathering & Elaboration, 30% Technical Analysis, 20% Iteration Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: Google Cloud Platform, Postman, Swagger UI, Ignite

Employer: Canada Life

Duration: Nov 2021- July 2022

Role

Business Systems Analyst

Team Size

8-10 resources

Domain

Insurance

Applications

CyberArk EPM,AD, ServiceNow

Involved in Corporate projects (Local Admin Rights Removal (LARR) & Endpoint Build automation)

Worked on creation of several Process & requirement document

Acted as the liaison between internal customers (Business Functional Units) and IT.

Gathered and analyzed business requirement related to LARR ( Local Admin Rights Removal)

Coordinated with Project Manager & Scrum Master on daily sprints and deliverables

Closely worked with Process consultants in framing the Business requirements, Current state vs. Future State.

Worked in enhancement of CyberArk EPM Console.

Involved in API integration for creation of Virtual & physical servers using Data mapping as well as Data analysis using Schema

Actively Involved in Massaging & Analysis of Existing data to derive approach of obtaining new data.

Gathered requirements around changes to Company Portal, Microsoft Intune, MECM (Microsoft Endpoint Configuration Manager (MECM) as well as Automation of endpoints.

USE OF TIME: 60 % Requirements gathering & Elaboration, 20% Process creation, 10% Technical Investigation, 10% Iteration Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: ServiceNow, Active Directory, CyberArk EPM, Microsoft Intune, MECM

Employer: RBC Royal Bank

Duration: July 2019- Nov 2021

Role

Business Systems Analyst

Team Size

5-6 resources

Domain

Banking and Finance

Applications

ServiceNow, LPM

Worked on ServiceNow BAU and Asset Management- Working as BSA for ServiceNow BAU team and Asset Management team to cater different business units.

Worked on Self-Serve portal for automation deployment of catalog items

Worked on Service Portal and its enhancement as well as Production defects

Acted as the liaison between internal customers (Business Functional Units) and IT.

Gathered and analyzed business requirement on enhancing different ServiceNow modules as part of BAU

Promptly addressed Critical Incidents and coordinated with System administrator for quick resolution.

Worked with QA team in identifying defects and clarifying business/functional requirements

Coordinated with project manager on daily sprints and deliverables

Closed worked with Process consultants in framing the Business requirements, Current state vs. Future State.

Worked in enhancement of digital dashboards, API integration, Lean Portfolio mgmt. (LPM) portal

Involved in API integration for creation of Virtual & physical servers using Data mapping as well as Data analysis using Schema

Performed manual API testing using Postman

USE OF TIME: 40% Requirements gathering & Elaboration, 30% testing, 20% Technical Investigation, 10% Iteration Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: ServiceNow, Active Directory, Telemanager

Employer: Mobilelive Inc.

Duration: April 2019- July 2019

Role

Business Systems Analyst

Team Size

7-10 resources

Domain

Banking and Finance

Applications

BPM, CFS, CCAPS

Worked on Home finance team- Working as BSA/QA primarily with process consultants and end users in order to resolve production issues and triaging existing defects. Modified Change request (CR) and DRS document in order to match with business expectation. Gathered requirement related to restructuring of the existing WSS schema and metadata

Proposed technical solution to the Business requirement involving changes to Service API.

Managed dependencies, risks and links to other schedules, identifying conflicts and following up appropriately with another PM’s

Acted as the liaison between internal customers (Business Functional Units) and IT.

Coordinated, assisted and led the UAT test effort in conjunction with the client in the staging environment.

Performed technical investigation on the production issues and defects.

Acted as the SPOC between the business users and IT teams

Acted as Point of contact during transition from waterfall to agile.

USE OF TIME: 50% Requirements gathering & Elaboration, 30% testing, 10% Technical Investigation, 10% Iteration Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: SOAP-UI, BPM, Channel Dashboard

Employer: Bank of Montreal

Duration: Oct 2018- April 2019

Role

Business Systems Analyst/QA

Team Size

7-10 resources

Domain

Banking and Finance

Applications

BPM, CFS, CCAPS, SQL

Worked on Home finance and mortgage fulfillment team- Working as BSA/QA primarily with process consultants and end users in order to resolve production issues and triaging existing defects. Modified Change request (CR) and DRS document in order to match with business expectation. Gathered requirement related to restructuring of the existing WSS schema and metadata

Proposed technical solution to the Business requirement involving changes to Service API.

Managed dependencies, risks and links to other schedules, identifying conflicts and following up appropriately with another PM’s

Acted as the liaison between internal customers (Business Functional Units) and IT.

Coordinated, assisted and led the UAT test effort in conjunction with the client in the staging environment.

Performed technical investigation on the production issues and defects.

Worked as QA team in Testing the defects and clarifying business/functional requirements

Acted as Point of contact during transition from waterfall to agile.

Created Data structure in form of data schema to facilitate WSS update (Metadata) to Connector grid and furthermore to channel Dashboard.

Worked on RDBMS to define current Data structure and the future data structure.

USE OF TIME: 50% Requirements gathering & Elaboration, 30% testing, 10% Technical Investigation, 10% Iteration Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: SQL, SOAP-UI, BPM, Channel Dashboard

Employer: Moneris Solutions

Duration: Dec 2017- Sept 2018

Role

Business Systems Analyst- Infrastructure

Team Size

5-7 resources

Domain

Payment Processing

Applications

ServiceNow, Ultipro, SharePoint

Leveraging ServiceNow & cloud functionality across various team(s) - Working as a key BSA in obtaining requirement from various business units with respect incorporating current business process in different ServiceNow modules such as Contract management, Vendor management, Service Catalog, Change requests & Configuration management database. Worked to transform business requirement into Technical Requirement (BRD to SSD).

Acted as key conduit between stake various business units and stakeholders

Created proof of concept & gathered requirements during initial discovery session with stakeholders

Created combined BRD & FRD (Functional Requirement document)

Formulated End to End Process maps (Current & Future) using Visio as per inputs from Stakeholders

Created comprehensive Test cases & executed the same in QA & UAT environment

Created UI mock-ups to enhance visual representation.

Conducting Pre production staging test execution & demo session prior to production deployment.

Scheduled regular retrospective session with delivery team after each iteration.

Coordinated the Tech-check process with external vendor (Soft choice)

Performed Data mapping and Data modelling during data reloading from SharePoint to ServiceNow.

Analyzed the existing data schema and structure to find and discuss the pain point and revised the same.

USE OF TIME: 50% Requirements gathering & Elaboration, 40% testing, 10% Iteration Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: ServiceNow, Ultipro

Employer: Economical Insurance

Duration: July 2015 – Dec 2017

Role

Business Systems Analyst /Scrum Master

Team Size

25-30 resources (All Projects combined)

Domain

Insurance

Applications

ServiceNow, Salesforce, Extreme Quoting tool

Windows Internal Servers Decommission, Rehosting Customer Sales tool to Salesforce, Move Broker Management System to new servers- Worked on Decommissioning of Citrix Servers, moving existing applications to new servers, Enhancing VPN as a single platform for External & Internal user access to company’s applications. Rehosted of Customer Sales tool in Salesforce. BMS such as TAM, SigXP, and Powerbroker moved to new servers.

Enhancements & Maintenance team- Worked as BSA to deploy key deliverables such as Defect Resolution, Service Requests & Enhancement working alongside External partners (TCS)

Supported the Business Owner by providing discipline, rigor and technical skill to the requirements definition and validation process

Conducted requirement discovery and refining sessions with ABOs and product owners (SMEs).

Created chart and use cases depicting the AS IS state and TO BE state

Helped in creating the Iteration Plan in collaboration with the Technical Lead, Technical Tester, and Development team

Executed batch jobs in the mainframe systems for effective execution of test cases

Assisted the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration

Collaborated with team to develop and maintain the project Kanban System, and develop the Iteration Plan and Release plan

Collaborated with Business Owner, Technical Lead, Test Analyst & Client Delivery Partners on maintenance projects to identify sets of cohesive problems (improvement themes) for development through utilizing the Theme Idea Canvas

Assisted Developers in gathering additional details concerning specific requirements

Analyzed the current process using Six Sigma Tool & Framework such as SIPOC & DMAIC.

Created Wireframe, Activity Diagrams, Sequence diagrams in order to chalk out the AS IS & TO BE Process.

USE OF TIME: 40 % Requirements gathering & Elaboration, Backlog Refining, Story pointing, Product Evaluation, and presentations, 40% testing, 20% Sprint Planning, vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: SharePoint, MS Visio, Word, Excel, Scrum, Clarity, Jira, CICS, Oracle, Lotus Notes, Confluence, Zephyr, HPQC, Waterfall and Agile methodology and related tools.

Employer: HDFC Bank Ltd.

Duration: Nov 2012 – June 2013

Role

Management Trainee

Team Size

5-10 resources

LOB

Banking

Applications

Finware & Flexcube

Worked as a Management Trainee/Project Analyst with the PM and Sr. BA on the bank’s internal projects delivering enhancements to existing financial tool (Flex cube) use to gather, analyze customers net worth, financial goals and suggest relevant products. This tool is also used by other employees to cross sell investment products and services.

Gathered requirements surrounding client’s financial needs, goals, sensitivity to risk and time horizon as required by the Investment regulations

Assisted the PM in monitoring project progress and ensuring it is within budget and schedule tolerance levels

Maintained artifacts, deliverables & tracking documents in the central repository

Analyzed phase exit/milestone materials for review and acceptance

Assisted business users in creating/updating project change requests

Helped the PM in gathering relevant data to create project status reports and monthly dashboards

Held accountability for reporting and ensuring appropriate documentation is completed (reports, presentations, invoices, communications, tables, charts etc.)

USE OF TIME: 70% Business Requirements, User Stories, Sprint Goals/Objectives, Sprint Deliverables 30% vendor and business stakeholder management.

TECHNICAL ENVIRONMENT: HPQC, SharePoint, Lotus Notes

Education:

PG Diploma (Finance and Banking), Lambton College, Canada - 2014

PG Diploma in Business Management, SLIMS, India - 2012

Bachelor’s in Business Administration, MS University, India - 2010

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