Service Representative Support
Resume:
Jenny Clendenin
Over ** years in the Customer Service & Veterinary field
Valencia, CA 91354
*****.****@***.***
Work Experience
Health Coach
Health Coach Institute
January 2021 to Present
Life and Health Coach Certified.
● Specialty in assisting people with plant-based lifestyles to lose weight naturally
● Help create a healthy mindset
● Use social media to help educate people with nutrition, healthy eating habits, and post recipes
● Follow up weekly to make sure clients are reaching their health goal Student Support Representative for Communication Center College of the Canyons - Valencia, CA
March 2022 to Present
● Manage high volume emails and respond to students, parents, and teachers in a timely manner
● Handle high volume incoming calls and resolve student and staff issues
● Organize and maintain mail and notifications in an efficient manner
● Stay up to date with current events on campus and keep parents and students informed Client Service Representative
Metropolitan Animal Specialty Hospital - Hollywood, CA February 2020 to Present
● Assist clients with appointments
● Answer questions and concerns through high volume calls, emails, and Slack
● Process billing issues and order inquiries, log all information into billing system
● Direct clients to appropriate Specialty department as needed
● Use social media to advertise promotions and events, post daily to educate clients on pet health Client Service Representative/Veterinary Assistant Los Feliz Small Animal Hospital - Los Feliz, CA
July 2016 to February 2020
● Schedule appointments and refill medication requests through phone, email, and Slack
● Process client payments, send invoices, place appointment reminder calls, and make follow up calls to clients regarding pet’s care after each visit
● Operate diagnostic equipment such as radiographic and ultrasound
● Document and track all treatment activities
● Review pet records from daily visits and appointments, entering all data into the system.
● Assist Veterinarian with treatment of wounds, vaccination administration and operations Client Service Representative
Yosemite Pet Hospital - Simi Valley, CA
October 2015 to July 2016
● Meet incoming clients with a professional approach and provide friendly, knowledgeable assistance.
● Schedule appointments, respond to clients questions and concerns, and manage high volume calls and emails for the Veterinarian
● Post daily on social media to promote pet health
● Document medical history for every patient
Client Service Representative/Veterinary Assistant Village Animal Clinic - Carol Stream, IL
August 2014 to September 2015
● Schedule appointments through phone and email
● Process client payments, send invoices and place appointment reminder calls
● Review pet records from daily visits and appointments, entering all data into the system
● Administer medicine to animals and monitor health Client Service Representative
Integrative Pet Care of Hanover Park - Hanover Park, IL June 2012 to September 2014
● Make rehabilitation programs consisting of water treadmill, massage, laser therapy, and acupuncture based on the Veterinarian's recommendations
● E-mail finished programs to clients explaining each one in detail
● Schedule appointments and manage high volume phone calls and email
● Take accurate messages for staff and management to facilitate open and speedy communication
● Make follow up calls to clients to check on pest after each visit Client Service Representative/Veterinary Assistant Sutton Road Animal Hospital - Streamwood, IL
November 2003 to July 2012
● Set up appointments and schedule veterinary consultations and surgical visits through phone and email
● Process client payments, send invoices and place appointment reminder calls
● Administer vaccines to animals and deliver blood and lab results
● Monitor animals recovering from surgery and notify veterinarians of any changes Education
High school diploma
Skills
• Computer Skills - Proficient • Customer Service - Expert
• Time Management - Expert • Verbal Communication - Expert
• High Volume Phone/Email- Expert • Administrative Assistant/Receptionist - Proficient
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