Jenny Clendenin

Over ** years in the Customer Service & Veterinary field

Valencia, CA 91354

advrnr@r.postjobfree.com

630-***-****

Work Experience

Health Coach

Health Coach Institute

January 2021 to Present

Life and Health Coach Certified.

● Specialty in assisting people with plant-based lifestyles to lose weight naturally

● Help create a healthy mindset

● Use social media to help educate people with nutrition, healthy eating habits, and post recipes

● Follow up weekly to make sure clients are reaching their health goal Student Support Representative for Communication Center College of the Canyons - Valencia, CA

March 2022 to Present

● Manage high volume emails and respond to students, parents, and teachers in a timely manner

● Handle high volume incoming calls and resolve student and staff issues

● Organize and maintain mail and notifications in an efficient manner

● Stay up to date with current events on campus and keep parents and students informed Client Service Representative

Metropolitan Animal Specialty Hospital - Hollywood, CA February 2020 to Present

● Assist clients with appointments

● Answer questions and concerns through high volume calls, emails, and Slack

● Process billing issues and order inquiries, log all information into billing system

● Direct clients to appropriate Specialty department as needed

● Use social media to advertise promotions and events, post daily to educate clients on pet health Client Service Representative/Veterinary Assistant Los Feliz Small Animal Hospital - Los Feliz, CA

July 2016 to February 2020

● Schedule appointments and refill medication requests through phone, email, and Slack

● Process client payments, send invoices, place appointment reminder calls, and make follow up calls to clients regarding pet’s care after each visit

● Operate diagnostic equipment such as radiographic and ultrasound

● Document and track all treatment activities

● Review pet records from daily visits and appointments, entering all data into the system.

● Assist Veterinarian with treatment of wounds, vaccination administration and operations Client Service Representative

Yosemite Pet Hospital - Simi Valley, CA

October 2015 to July 2016

● Meet incoming clients with a professional approach and provide friendly, knowledgeable assistance.

● Schedule appointments, respond to clients questions and concerns, and manage high volume calls and emails for the Veterinarian

● Post daily on social media to promote pet health

● Document medical history for every patient

Client Service Representative/Veterinary Assistant Village Animal Clinic - Carol Stream, IL

August 2014 to September 2015

● Schedule appointments through phone and email

● Process client payments, send invoices and place appointment reminder calls

● Review pet records from daily visits and appointments, entering all data into the system

● Administer medicine to animals and monitor health Client Service Representative

Integrative Pet Care of Hanover Park - Hanover Park, IL June 2012 to September 2014

● Make rehabilitation programs consisting of water treadmill, massage, laser therapy, and acupuncture based on the Veterinarian's recommendations

● E-mail finished programs to clients explaining each one in detail

● Schedule appointments and manage high volume phone calls and email

● Take accurate messages for staff and management to facilitate open and speedy communication

● Make follow up calls to clients to check on pest after each visit Client Service Representative/Veterinary Assistant Sutton Road Animal Hospital - Streamwood, IL

November 2003 to July 2012

● Set up appointments and schedule veterinary consultations and surgical visits through phone and email

● Process client payments, send invoices and place appointment reminder calls

● Administer vaccines to animals and deliver blood and lab results

● Monitor animals recovering from surgery and notify veterinarians of any changes Education

High school diploma

Skills

• Computer Skills - Proficient • Customer Service - Expert

• Time Management - Expert • Verbal Communication - Expert

• High Volume Phone/Email- Expert • Administrative Assistant/Receptionist - Proficient

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