Customer Support, Tech Support
Resume:
Robin Frank
Technical Support/Customer Support
Caldwell, ID 83607
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Computer Technician
Thumbtack - Boise, ID
January 2015 to August 2017
Contract Computer Repair Consultant. Fixed customers PC's from a bid process. HP HHO Computer Architect
Manpower - Boise, ID
January 2006 to December 2012
Offer Recommendations and track customer resolutions according to their needs. KIOSK Customer Service
Idaho Statesmen - Boise, ID
January 2005 to December 2006
Marketing and Sales of Newspaper Subscriptions. Offering weekly or monthly solutions. Tracking Accounts and billing new customers
Sole Proprietor Morgan's MegaBytes
Morgan's megabytes - Boise, ID
January 1993 to December 2003
Track and Bill customers through Accounts receivable and monthly billing. Education
Some College in Computer Information Systems
Stevens-Henager College-Boise - Boise, ID
September 2005 to August 2006
High school diploma or GED
Skills
• Experienced in tracking customers profiles through data base and Excel.
• Experienced in customer service and customer relations.
• Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
• Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.
• Desktop Support
• Help Desk
• Computer Hardware
• Operating Systems
• Software Troubleshooting
• Technical Support
• Computer Networking
• Network Support
• Computer Operation
• DHCP
• Remote Access Software
• Troubleshooting
• VPN
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