Robin Frank

Technical Support/Customer Support

Caldwell, ID 83607

advrmp@r.postjobfree.com

208-***-****

Authorized to work in the US for any employer

Work Experience

Computer Technician

Thumbtack - Boise, ID

January 2015 to August 2017

Contract Computer Repair Consultant. Fixed customers PC's from a bid process. HP HHO Computer Architect

Manpower - Boise, ID

January 2006 to December 2012

Offer Recommendations and track customer resolutions according to their needs. KIOSK Customer Service

Idaho Statesmen - Boise, ID

January 2005 to December 2006

Marketing and Sales of Newspaper Subscriptions. Offering weekly or monthly solutions. Tracking Accounts and billing new customers

Sole Proprietor Morgan's MegaBytes

Morgan's megabytes - Boise, ID

January 1993 to December 2003

Track and Bill customers through Accounts receivable and monthly billing. Education

Some College in Computer Information Systems

Stevens-Henager College-Boise - Boise, ID

September 2005 to August 2006

High school diploma or GED

Skills

• Experienced in tracking customers profiles through data base and Excel.

• Experienced in customer service and customer relations.

• Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.

• Familiar with MS-DOS, Microsoft Windows, Microsoft Word, Microsoft Excel, and Microsoft Outlook.

• Desktop Support

• Help Desk

• Computer Hardware

• Operating Systems

• Software Troubleshooting

• Technical Support

• Computer Networking

• Network Support

• Computer Operation

• DHCP

• Remote Access Software

• Troubleshooting

• VPN