Amanda Evelyn Gill

Ponchatoula, LA *****

advrm7@r.postjobfree.com

+1-225-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Big Lots Stores, Inc. - Hammond, LA

December 2022 to Present

Excellent customer service, exceptional time management and proper etiquette.

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Resolved customer issues

Building and Grounds Manager

Tickfaw State Park - Springfield, LA

March 2016 to January 2017

Buildings and parks management.

Education

Associate's in Information Technology

University of Phoenix-Online Campus - Arizona

February 2019 to Present

High school diploma

Springfield High School - Springfield, LA

January 2000 to May 2000

Skills

• POS

• Organizational Skills (10+ years)

• Food Service

• Busser

• Food Handling

• Bartending

• Kitchen Experience

• Microsoft Word

• Sales

• Banquet Experience

• Host/Hostess

• Microsoft Powerpoint (10+ years)

• Communication Skills (10+ years)

• Customer Service (10+ years)

• Restaurant Management

• Food Safety

• Office Management (6 years)

• Time Management (10+ years)

• Microsoft Office

• Guest Services

• Food Preparation

• Commercial Cleaning

• Cleaning Experience

• Computer Operation (10+ years)

• Laundry

• Retail Sales

• Serving Experience

• Catering

• Upselling

• Restaurant Experience

• Management

• Merchandising

• Cashiering

• Cash Handling

• Payroll

• Cooking

• Shift Management

• Supervising Experience

• Leadership

• Recruiting

• Inventory Control

• English

• Data entry

• Phone etiquette

• Analysis skills

• Analytical skills (3 years)

• CRM Platforms

• Invoicing and Inventory Systems

• Spreadsheet and Database Programs

• Word processing

Languages

• Spanish - Beginner

Additional Information

I am a motivated professional with strong analytical and people management skills. I have experience in working with key business communities to comprehend the overall business vision for each product. I am skilled at documenting and identifying quality user business requirements for new product implementation and major enhancements Work independently and with minimal supervision and continually seek ways to improve processes, accuracy, service levels, and efficiency. Responsible for prioritizing work based on criticality. Responsible for individual workload and the implementation of efficient time-management practices to ensure that all individual work is addressed within established SLAs. I am experienced and driven with account support and customer support services skills. Basic Knowledge:

• Technical Institute/Associate Degree in Computer Information Systems or related subject matter, equivalent formal training

• Proficient aptitude for logical thinking and analytical processing

• Strong communication skills, written and verbal

• Strong partnering and teamwork skills

• Working with the product owner and senior management systems

• Facilitate design sessions across design and business to identify acceptable solutions.

• Customer focused

• Multi-tasking

• Ability to work in a fast-paced environment

Positional Knowledge:

• Proficient knowledge of PC / LAN hardware troubleshooting and basic knowledge of workstation software

• Proficient knowledge of Windows operating system and networking

• Proficient knowledge of Unix operating systems

• Proficient knowledge of BMC Remedy ITSM software for the incident, problem, work order, asset, and change management

• I will receive an Associate's in the Arts with a concentration in Information Technology.

Contact this candidate