Claims Representative Industrial Engineer

Julie A. Muñoz

***** ******* **. **********, **. 80233 316-***-****

**********@*******.***

SUMMARY OF QUALIFICATIONS

Developed and implemented Food Safety and Quality Assurance programs, policy and procedures, product specifications and training programs for three start-up facilities.

2015-Successfully achieved BRC certification scoring an “A” with only 6 minor non-conformities on initial attempt.

2018-Successfully achieved BRC certification scoring an “A” with 8 minor non-conformities on initial attempt after the company had lost their SQF certification and the FSQA Manager position was vacant for 11 months.

2019- Successfully achieved BRC certification scoring an “A” with 9 minor non-conformities transitioning from version 7 to version 8.

2021- Successfully achieved BRC certification scoring an “A” after taking on the QC Manager position that had been vacant for 1 yr.

Reduction of NRs by 48.5% from 2020 to 2021 and improvement of working relationship with “In Plant” USDA-FSIS inspection service.

Developed, implemented, and maintained a Product Claim System to report, track, evaluate, and approve credit for customer product claims to support the Accounting department resulting in $350,000.00 reduction in deficit from open invoice deductions and $150,000.00 savings in Claims negotiations.

Proven ability to mentor and developed subordinates, some which were later promoted into the following positions with successful food processing companies: Team Lead, HACCP Coordinator, QA Supervisor, QA Manager, Technical Services Manager, USDA FSIS Inspector, USDA Grader, Lab Manager, Assistant Safety Manager, Shipping Supervisor, Production Supervisor, and Operations Superintendent.

Proven ability to successfully build, develop, and turnaround diverse departments utilizing knowledge gleaned over a 30+ year career in the Food processing industry.

Turned around Trim Yields by 100% from negative to positive in a 2-week period of time, reduced POL/FO claims by 90%, increased BPI production while improving the MSA and reducing Overtime to Rework

Reduction of Crewing overage to meet LMS while maintaining through put and quality

Reduction of turnover by 75%, having employee’s attendance records going from excessive absenteeism and tardies to winning awards for improved attendance and awards for employee of the month.

EXPERIENCE

Management

Directed the daily responsibilities of operational staff ranging from four individuals up to three hundred exempt and non-exempt employees.

Coordinated the schedules of exempt employees in four different states (Utah, Nebraska, Colorado, and Kansas).

Coordinated product presentations for domestic and export customers resulting in new sales.

Work with Industrial Engineer, Human Resources and Union to place employees performing non- crewed jobs into crewed jobs in other departments

Communication

Communicated quality assurance information to all relevant organizational departments, outside vendors, and contractors.

Analyzed quality test results and provide feedback and interpretation to production management or staff.

Produced reports regarding non-conformance of products or processes, production quality, and root cause analysis.

Negotiation of claim value amount with customers.

Planning

Responsible for operational budget over one million dollars.

Coordinated work schedules of direct reports to limit overtime and assure compliance to Federal Labor Standards.

Conducted annual performance evaluations in support of the established organization succession plan.

Communicated to direct reports departmental goals, developed, and implemented training, auditing, product specification programs, and claim reporting-investigation-negotiation-tracking processes.

Work with Industrial Engineer, Human Resources and Union to place employees performing non- crewed jobs into crewed jobs in other departments

EMPLOYMENT HISTORY

Food Safety/Quality Management

August 2020 to January 2022 QC Manager- Superior Farms(Mountain Meadows, LLC)

September 2017- August 2020 Food Safety and Quality Assurance Manager – Mountain States Rosen, LLC

February 2017-September 2017 Foreign Object Superintendent - JBSSA

January 2015 –January 2016 Quality Assurance Manager Kansas City Steak Company (National Beef), Kansas City, Kansas

May 2011 – May 2013 Quality Assurance Supervisor Dorada Foods LLC, Ponca City (Startup Operation), Oklahoma

April 2003 – May 2008 Quality Assurance Supervisor Creekstone Farms Premium Beef, LLC. (Startup Operation), Arkansas City, Kansas

July 1999-November 2000 Sparse Lean Manager BPI, Holcomb, Kansas

May 1994 – Aug. 1994 Quality Assurance Tech- promoted to Line Supervisor Monfort, Inc.,

Des Moines, Iowa

Production Management

April 2016- September 2017- Trim General Foreman/Fabrication Superintendent (Trim- Packaging-Wizard-BPI) JBS, Greeley, Colorado

February 2008 – April 2009 Fabrication General Foreman/ Fabrication Manager Creekstone Farms Premium Beef, LLC, Arkansas City, Kansas

Aug. 2002 – June 2002 Export Supervisor Future Beef Operations LLC. (Startup Operation), Arkansas City, Kansas

April 2001 – Aug. 2002 Management Trainer Future Beef Operations LLC. (Startup Operation), Arkansas City, Kansas

July 1996 – July 1999 Production Supervisor/Floater Con Agra, Garden City, Kansas

Accounting/Quality Management

Oct.2013 – January 2014 Claims Representative National Beef Packing, Kansas City, Kansas

April 2009 – May 2011 Claims Manager Creekstone Farms Premium Beef, LLC, Arkansas City, Kansas

Certifications:

HACCP -2015

FSNS BRC Internal Auditing 2018

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