Hr Specialist Customer Support

Skills and Abilities:

Applicant Tracking Systems

Human Resource Information Systems

Onboarding/New Hire Orientation

Offboarding/Termination

Leadership Development

Recruitment and Retention

Employee Communications

Employee Relations

Reporting and Analysis

Organizational Development

Performance Management

Succession Planning

Training and Talent Development

Experience:

HR Generalist, Durham Technical Community College

July 2022 - September 2022

Managed all aspects of the onboarding process including background checks and processing Form I-9

Administered personnel changes (status and pay changes) in the HRIS

Processed end-of-the-month reports

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HR Specialist, Durham Technical Community College

February 2021 - June 2022

Managed all aspects of the onboarding process including background checks and processing Form I-9

Administered personnel changes (status and pay changes) in the HRIS

Managed the Voluntary Shared Leave Program

Processed end-of-the-month reports

Processed annual Staff Information Report

HR Consultant, ESM Solutions

February 2020 – February 2021

Facilitated full-cycle recruiting for the Program Development and the Customer Support departments

Managed onboarding/offboarding of employees

Guided managers on policies and procedures

Business Operations Specialist, APC

July 2018 - January 2020

Arranged interviews between our clients and candidates

Maintained communication between Account Managers and recruiters

Supervised the company Referral Program

Executed the monthly Recruiting Report

Managed Marketing Site Inquiry Program

Facilitated new client kick-off calls

Recruiting Coordinator, APC

July 2014 - July 2018

Site Administrator for ATS, HRIS, and Vendor Managed Systems

Enhanced and documented National Delivery policies and procedures

Managed various recruiting websites

I-9 Coordinator, UTS

June 2013 - July 2014

Managed the university-wide migration of electronic recording, filing, and storage of archived Federal I-9 documentation

Assisted newly hired professionals with submitting Form I-9 and the supporting documentation

HR Admin Assistant

November 2012 - June 2013

UTS

Managed the schedule for the Senior Director of the Employment and Staffing Department

Maintained the training spreadsheet for the Employment Consultants

Partnered with the Lead HR Specialist to host New Hire Orientation

Customer Account Representative

January 2012 - November 2012

Randstad

Facilitated inbound calls for IBM’s mortgage department, Seterus

Secured, documented, and processed payments for current Seterus Mortgage accounts

Arranged payment plans for delinquent customers so they could avoid foreclosure

Benefits Coordinator

October 2011 - January 2012

Randstad

Delivered superior customer service while enrolling Wells Fargo employees in their benefit plans

Human Resources Generalist

November 2009 - June 2011

Vi at Silverstone

Drove the employee population up by 90% at a new Continuing Care Retirement Community

Executed pre-employment screening including background checks, drug screening, employment, and education verification

Reviewed, screened, and maintained a log of applications and resumes

Verified nursing staff licenses

Coached new leadership members on how to implement corporate policies and procedures

Implemented key initiatives such as focus group meetings, annual health fairs, employee satisfaction surveys, and quarterly meetings

Partnered with the leadership team to understand and execute the organization's human resource and talent strategy as it relates to current and future talent needs, recruiting, retention, and succession planning

Administered benefits including medical, dental, vision, and life insurance

Managed all terminations and conducted exit interviews

Education & Certifications:

Master of Arts in Human Resources Management- Webster University

PHR Certification- HR Certification Institute

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