**** ******* **. ******, ** *****

209-***-****

advrka@r.postjobfree.com

Jennifer Sees

SKILLS

Excellent People Skills Written and Verbal Communication Skills Excellent Organizational Skills Dedicated and Loyal Hard Working • Document control • Maintaining confidentiality • Human resources administration • Documentation and reporting • Staff training • Customer service excellence • Behavior modification

• Appointment setting • Quality control • Conflict resolution EXPERIENCE

Ryder - Lathrop, CA

September 2022 to November 2022

● Route up to ten trucks a day

● Handle multi line phone system

● Data entry

● Customer interaction

● Problem solving

● De-escalation

● Attention to detail

● Microsoft outlook

● WM system

● Idirect

● Dispatch track

● WM system

RH - Tracy, CA - Appointment setter

July 2020 to September 2022

● Answer incoming calls from clients up to 120 daily

● Dispatch track

● Salesforce

● Help clients find an optimal date to receive delivery of their furniture

● Work closely with escalated clients to come to a resolution to the issue that is beneficial to the client

● Perform follow up with clients to ensure they are satisfied

● Data entry to keep records of client's information up to date

● Utilize problem solving skills

● Adhering to a call quota

● Working closely with team members to support each other and the clients

● Working with multi line phone system- 100+ calls daily

● Troubleshooting computer and phone issues

● Strong professional communication skills

● Empathy and understanding

● Phone etiquette

● Weekly meetings to align the team

Stanislaus County Community Services Agency - Modesto, CA -Services Coordinator

(Family Services Specialist)

October 2018 to September 2019

● Served as the face of the agency, greeted and assisted customers with inquiries, emergencies, and service requests.

● Retrieved and forwarded messages to co-workers, while responding to agency emails.

● Maintained professional working relationships with county partners.

● Followed compliance with policies and quality standards to maintain consistency in quality of services.

● Composed, typed, proofread, and edited correspondence.

● Used web based search engines to obtain necessary information.

● Assisted with recruitment events by coordinating and scheduling interviews.

● Built and maintained positive working relationships with co-workers, management, and the public by using The Principles of Good Customer Service. Valley Oak Residential Treatment Program - Modesto, CA -Facility Manager August 2002 to October 2018

● Organized entertainment and recreational activities for residents.

● Adhered to well-defined detailed budgets.

● Communicated effectively with residents, staff and other stakeholders by listening, being respectful, and promoted a positive demeanor.

● Created staff work schedules with appropriate coverage.

● Answered the multi-line phones, routed calls, took messages, and assisted the public quickly and efficiently with a positive can- do attitude.

● Compiled required documentation needed to meet compliance of state guidelines.

● Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to the team.

● Supervised and scheduled as on-call supervisor for over 10 years with open availability responsible for staff and residents.

● Trained in crisis intervention and de-escalation techniques.

● Facilitated and presented new staff orientation.

● Oversaw staff development through in-depth training, workshops, seminars and other learning opportunities.

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EDUCATION

High School Diploma

James B. Castle High School - Kaneohe, HI

August 1991 to June 1995

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