Appointment Setter Data Entry
Resume:
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**************@*****.***
Jennifer Sees
SKILLS
Excellent People Skills Written and Verbal Communication Skills Excellent Organizational Skills Dedicated and Loyal Hard Working • Document control • Maintaining confidentiality • Human resources administration • Documentation and reporting • Staff training • Customer service excellence • Behavior modification
• Appointment setting • Quality control • Conflict resolution EXPERIENCE
Ryder - Lathrop, CA
September 2022 to November 2022
● Route up to ten trucks a day
● Handle multi line phone system
● Data entry
● Customer interaction
● Problem solving
● De-escalation
● Attention to detail
● Microsoft outlook
● WM system
● Idirect
● Dispatch track
● WM system
RH - Tracy, CA - Appointment setter
July 2020 to September 2022
● Answer incoming calls from clients up to 120 daily
● Dispatch track
● Salesforce
● Help clients find an optimal date to receive delivery of their furniture
● Work closely with escalated clients to come to a resolution to the issue that is beneficial to the client
● Perform follow up with clients to ensure they are satisfied
● Data entry to keep records of client's information up to date
● Utilize problem solving skills
● Adhering to a call quota
● Working closely with team members to support each other and the clients
● Working with multi line phone system- 100+ calls daily
● Troubleshooting computer and phone issues
● Strong professional communication skills
● Empathy and understanding
● Phone etiquette
● Weekly meetings to align the team
Stanislaus County Community Services Agency - Modesto, CA -Services Coordinator
(Family Services Specialist)
October 2018 to September 2019
● Served as the face of the agency, greeted and assisted customers with inquiries, emergencies, and service requests.
● Retrieved and forwarded messages to co-workers, while responding to agency emails.
● Maintained professional working relationships with county partners.
● Followed compliance with policies and quality standards to maintain consistency in quality of services.
● Composed, typed, proofread, and edited correspondence.
● Used web based search engines to obtain necessary information.
● Assisted with recruitment events by coordinating and scheduling interviews.
● Built and maintained positive working relationships with co-workers, management, and the public by using The Principles of Good Customer Service. Valley Oak Residential Treatment Program - Modesto, CA -Facility Manager August 2002 to October 2018
● Organized entertainment and recreational activities for residents.
● Adhered to well-defined detailed budgets.
● Communicated effectively with residents, staff and other stakeholders by listening, being respectful, and promoted a positive demeanor.
● Created staff work schedules with appropriate coverage.
● Answered the multi-line phones, routed calls, took messages, and assisted the public quickly and efficiently with a positive can- do attitude.
● Compiled required documentation needed to meet compliance of state guidelines.
● Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to the team.
● Supervised and scheduled as on-call supervisor for over 10 years with open availability responsible for staff and residents.
● Trained in crisis intervention and de-escalation techniques.
● Facilitated and presented new staff orientation.
● Oversaw staff development through in-depth training, workshops, seminars and other learning opportunities.
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EDUCATION
High School Diploma
James B. Castle High School - Kaneohe, HI
August 1991 to June 1995
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