Salesforce Developer Customer Support
Resume:
Aruna M
Certified SFDC Developer
Email: *******************@*****.***
Ph #: 737-***-****
Professional Summary
* ***** ** ********** ** Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications, communities and migration from classic to Lightning, Lightning component development.
Expertise in Full Software Development Life Cycle (SDLC) implementation analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, multi-tier, web-based, and portals-based object oriented enterprise applications.
Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).
Proficient in configuring and customizing Salesforce1 App.
Hands - on experience in building responsive application using by creating Lightning components (Client/Server side controllers) using aura framework, Salesforce LDS styling.
Extensive knowledge in implementing, configuring and customizing Salesforce solutions.
Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Communities and Force.com Sites
Experience in writing Apex Classes, Visual force Pages and Triggers.
Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules etc.
Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.
Salesforce Development and admin experience using Sales, Marketing, Service cloud, Communities and Force.com Platform and SaaS and well as PaaS.
Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
Extensive experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, custom Tabs, custom reports, report folders, report extractions to various formats.
Good experience in Salesforce Lightning in order to develop lightning components.
Highly Skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.
Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader.
Experience working with Force.com IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
Strong working experience in Agile Environment with daily Scrums.
Extensive experience in designing of custom objects, custom fields, role based page layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, custom Tabs, report folders, report extractions to various formats.
Experience in creating Dashboards, Reports, Custom Controllers, Visual Force pages, Tabs and analyzing the data in Salesforce.
Experience in working with client specific solutions like salesforce.com sandbox deployments, Force.com IDE, Eclipse, SOQL, SOSL and various production environments.
A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.
Technical Expertise:
CRM
Salesforce.com
Salesforce.com
Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Lightning Web Components, Aura framework, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader.
SFDC Tools
Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.
Integrating Tools
Apex Data Loader, Import Wizard, Data Export
Operating Systems
Windows, Linux
IDE
Force.com IDE, Eclipse, Visual Studio
Work Experience:
Client: MidFirst Bank, Oklahoma City, OK Jan 2021 – Till Date
Role: Salesforce Developer
Responsibilities:
Participated in application enhancement meetings and design sessions, application development, application maintenance, and helping with change management for IT projects within Salesforce application.\
Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
Designed, implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them.
Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
Developed heavy Integration components for data integrity with legacy systems and implemented event centric integration using REST API.
Responsible for setting up OAuth to enable external client applications to communicate with SFDC platform and Configured Single Sign-on SSO using SAML with Ping federate identity provider.
Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
Environment: Salesforce.com Platform, Force.com, Force.com, Lightning Experience, Lightning Components, Aura, Apex classes and Controllers, Service Cloud, Data Loader, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services
Client: Gamestop, Dallas, TX Feb 2019 – Dec 2020
Role: Salesforce Developer
Responsibilities:
Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
Used the Salesforce Lightning Design System (SLDS) in order to develop the Lightning Components.
Created the lightning components and added them in to different communities.
Create a complete file Upload utility in Lightning, Apex Classes and SOQL so that Users can attach files in the form and upload them to Salesforce case record.
Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
Developed custom REST Web Services in Salesforce and published for External applications for consuming.
Involved in developing Salesforce Lightening Apps, Components, Controllers and Events.
Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
Worked on Service Cloud with functionalities like Opportunity Management and Case Management.
Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
Designed various types Email templates for auto response to customers.
Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, SOSL, SOQL, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.
Client: Mercury Insurance, Los Angeles, CA Apr 2017 – Jan 2019
Role: SFDC Developer / Admin
Responsibilities:
Written Apex Triggers, Apex Class (Controllers - Custom & Extensions), Utility classes and Exception classes.
Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Web Services, Apex Classes and Apex Triggers.
Performed Salesforce administrative tasks - Creating Users, Roles, Profiles, Permission Set, Public Groups, Queues, Sharing Rules, Validation Rules, Single Sign-On and Deployments.
Created workflow rules and defined related actions like, time based trigger tasks, email alerts, filed updates to implement business logic.
Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts and Reports.
Used Salesforce Developer Console to execute Apex Codes and SOQL Queries to verify Salesforce data.
Created and maintained Reports and Dashboards to provide fast access to key business metrics.
Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
Involved in mapping the fields between the current reporting system and Salesforce using dataloader.
Worked with business users in pre-deployment activities and fixing issues immediately in the UAT sandbox.
Environment: Apex language (Classes, Controller classes, Triggers), Visualforce, Force.com IDE, Validation rules, Time dependent action triggers, Email Templates, SOQL, Data loader.
Client: Tri Counties Bank, Chico, CA Jan 2016 – Mar 2017
Role: SFDC Developer/Admin
Responsibilities:
Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
Used the Force.com IDE for development and code promotion.
Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
Developed batch interfaces and processes to integrate Salesforce.com with external systems.
Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Involved in developing tests for custom Apex code.
Developed visual pages to include extra functionality and wrote Apex classes to provide functionality to the visual pages
Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.
Implemented Agile Methodologies, Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.
Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
Environment: Salesforce CRM, Apex Language, Visualforce, Force.com IDE, Apex Classes, Controllers, Triggers, Data Loader, SOQL, SOSL, Oracle, Agile, Windows.
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