Customer Service Contract Specialist

SE’KOU B. OWENS SR.

***** ***** *********** ***** *****, VA 20105

(Cell) 301-***-**** **********@*****.***

U.S. Citizen Veteran Preference Points: N/A Highest Previous Grade: GS-1102-11 WORK EXPERIENCE:

SUBCONTRACT ADMINISTRATOR (Federal Government Contractor) 05/30/2022–Present Company Name : Johnson Service Group Inc. 40 Hours Per Week Contract Name: Amentum Inc.

4800 Westfield Boulevard, Suite 400 Chantilly, VA 20151 Supervisor: Robin Vetro, 757-***-****, please contact me first CONTRACT ADMINISTRATION: Responsible for acquisition planning, supplier performance management, and supplier agreement closeout in accordance with customer requirements, government regulations, and company policies and procedures. Support the operations of the office on a wide variety of assignments. Perform subcontract administration functions on approximately 30 new and existing contracts for assigned categories or suppliers. PROCUREMENT AND SUPPLIER MANAGEMENT: Develop procurement strategies including a clear, concise, actionable Statement of Work (SOW). Participate in the supplier selection process. Support and coordinate cost proposals and pricing activities, including price negotiation in conjunction with multiple departments. COLLABORATION AND COMMUNICATIONS: Support supervisors and teammates on technical and administrative functions. Manage supplier relationships including leading kick-off meetings, communications, and performance measurement. Communicate both orally and in writing to leadership on program initiatives. Serve as a point of contact (POC) and interact with customers, subcontractors, and management regarding contract requirements and issue resolution. Conduct site visits/on-site meetings. Coordinate involvement of Sourcing, Property Management, Compliance, and Finance team members during closeout process. PLANNING AND NEGOTIATIONS: Coordinate and track major initiatives, operations, and activities affecting the section. Lead post-award supplier implementation plan and set-up infrastructure and other processes for smooth transition of new suppliers. Ensure processes are in place to properly receive products and/or services in support of the Procure-to-Pay process (three-way match of order, receipt, and invoice). Prepare for and negotiate with the United States Government (USG) for changes, Request Equitable Adjustments (REA), and task orders. Prepare and submit Assistant Contract Officer (ACO) Consent Packages. Support the development and design of written and oral analyses and recommendations to inform decision-making, communication, and coordination. CONTRACTS MANAGEMENT: Monitor subcontractor performance, including managing the deliverables and payment of invoices. Establish metrics and supplier scorecards to collect end-user feedback and identify areas requiring improvements or corrective action. Drive corrective action plans as required. Manage modifications and change orders in support of customer demands and all other aspects of day-to-day subcontract administration. Administer supplier closeouts and complete required checklists and templates. POLICIES, PROCEDURES, AND TECHNICAL SKILLS: Utilize a working knowledge of the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation (DFAR), and related federal and state legislation and regulations in daily operations. Knowledgeable in business law, contractual terms and conditions, and how to mitigate risk. Familiar with project management applications in planning, launching, and executing projects. Organize and implement file management using existing technology. Proficient in MS applications

(Outlook, PowerPoint, Word, Excel, SharePoint).

KEY ACCOMPLISHMENTS: Effectively utilize leadership, networking, and interpersonal skills to develop and cultivate productive working relationships with others. Routinely communicate with a wide variety of staff within the organization including directors and vice presidents. Communicate on and track projects, including time sensitive projects, initiatives, and tasks with stakeholders. Strong working and practical knowledge of supply chain, sourcing, and supplier management.

Se’Kou Owens, Page 2

BUSINESS OWNER 07/21/2019–Present

Omega Barbering and Grooming, LLC 20 Hours Per Week Parlor XXIII

44921 George Washington Blvd, Unit 115, Ashburn, VA 20147 Supervisor: Self

LEADERSHIP, SUPERVISION, AND TRAINING: Own, operate, and oversee daily operations for barber shop. Handle all aspects of the business including financial and business management, human resources (HR), employee and customer relations, training, evaluation, marketing, communications, and supplier/vendor management. Develop and administer long-range plans for business operations. Supervise, mentor, and train eight staff members. Lead efforts to increase retention and employee satisfaction and effectively enhance team morale. OPERATIONS, ADMINISTRATION, AND MANAGEMENT: Manage administrative aspects; recruitment, hiring, separations; payroll; and training of new employees and managers. Perform day-to-day operations, resource management, and human resources coordination. Market promotions to build clientele. Interact directly with customers to drive repeat business and develop solid brand reputation. Analyze program operations to identify efficiency or performance issues, taking actions to remedy or correct. FINANCIAL AND BUSINESS MANAGEMENT: Direct financial management of business daily. Oversee financial records for inventory management; bills and services; payroll; and daily customer service. Evaluate and analyze cost and budget information to ensure funds are properly obligated in accordance with all applicable policies and regulations. Prepared a business plan and financial proposal securing location. Developed and implemented company short-term and long-term goals to achieve desired growth. MARKETING AND OUTREACH: Created and implemented a marketing strategy to further distinguish and develop the company’s presence within the industry. Continually market the business and brand recognition. Approve marketing and communications efforts within the community. Participate in community events to draw customers and strengthen overall customer base. Advertise in local media outlets to promote business. KEY ACCOMPLISHMENTS: Successfully increased the business profit margin by 62% in 2020 (during the pandemic restrictions mandate). Doubled customer base during operational period and captured repeat business. Created a positive and friendly working environment, maintaining staff because of team-approach management philosophy and practice which has led to high job satisfaction. PROGRAM MANAGEMENT SPECIALIST 02/08/2016–12/27/2021 iDesign Studios Inc. 40 Hours Per Week

8455 Colesville Road, Suite 1A, Silver Spring, MD 20910 Supervisor: Howard Foard III, 571-***-****, may contact PROGRAM/BUDGETARY MANAGEMENT: Supervised, managed, and prioritized all inter-departmental projects along with executive presentations and summary reports for budget programing and project delivery. Apprised leadership of the level of resources being devoted to all significant projects/programs and recommended the impact of changes on the current and proposed long-range program budgetary requirements. Identified and analyzed emerging budgetary issues, synthesizing materials, and recommending appropriate courses of action. STRATEGIC THINKING AND PROBLEM-SOLVING: Identified and resolved problems in a timely manner by skillfully gathering and analyzing information; weighing the relevance and accuracy of information; developing alternative solutions; working well in group problem-solving situations; and using effective reasoning strategies. Developed strategies to achieve organizational goals and adapted to changing conditions. Anticipated possible problems by recommending corrective actions.

PROCUREMENT/CONTRACT ACTIVITIES: Owned/managed execution of all procurement activities for company contractors and subcontractors. Evaluated contractor performance, ensuring compliance with contract specifications. Examined and approved all procurement transactions and processes which included grant applications, awards, revisions and other financial records and responsibilities. Se’Kou Owens, Page 3

COLLABORATION, ADVICE, AND RECOMMENDATIONS: Supported supervisors and teammates on technical and administrative functions. Coordinated with managers to promote and develop opportunities for partnering. Participated in efforts to increase retention and employee satisfaction. Advised on plans and strategies developed to alleviate shortfalls within the codes and made recommendations on long-range organization structural improvements to cover such adjustments. Presented innovative recommendations to management on ways to maximize and improve utilization of funds that directly impacted program objectives. POLICIES AND PROCEDURES: Served as a lead contact for guidance on application of policies and procedures as it pertained to fund certification. Managed timely issuance of policies, standards, and resource budgetary guidance materials. Processed, evaluated, and analyzed cost and budget information to ensure funds were properly obligated in accordance with all applicable policies and regulations. Advised managers on new processes and standard operating procedures (SOPs) and recommended improvements to program processes and procedures. DATA MANAGEMENT AND QUALITATIVE AND QUANTITATIVE ANALYSIS: Utilized Financial Status Reporting spreadsheets to track quarterly budget drawdowns for each grant program. Submitted spreadsheets quarterly by each grant program (more than 130 per year) to the Corporation for National and Community Service. Developed program planning data incorporating costs. Researched and validated planning, scheduling, and cost projections and organized trend data. Provided technical qualitative and quantitative analysis and support activities in the areas of data and analytics, reporting, information governance, and database management. ORAL AND WRITTEN COMMUNICATIONS: Engaged in proactive oral communications and established and maintained effective working relationships. Presented program budget briefings to senior officials. Compiled documentation to prepare ad hoc and recurring reports, analyses, documents, and briefs. Prepared and coordinated budget information for internal and external presentations. Generated statistical charts/graphs to articulate trends or to highlight information that led to data-driven decisions. KEY ACCOMPLISHMENTS: Successfully served as a liaison in providing timely guidance on the application of policies and procedures for fund certifications averaging $130M per fiscal year. In 2017, led FSR training at the CNCS national conference for grant programs’ financial representatives. Consistently kept management officials informed of status of financial operations and funding levels. Recognized for skill in analyzing and recommending new and improved ways of using data to foster streamlined efforts in reporting activities. SENIOR PROGRAM ADMINISTRATIVE SPECIALIST (Fed. Govt. Contractor) 05/23/2011–02/19/2016 General Dynamics Corporation 40 Hours Per Week

12950 Worldgate Drive #300, Herndon, VA 20170

Supervisor: Kevin Baker, 703-***-****, 323-***-****, may contact PROJECT/PROGRAM PLANNING: Applied experience and comprehensive knowledge of the US Department of Homeland Security’s (DHS) financial management systems, the Federal budget processes, and project planning to provide the analytical data required for formulation and execution of financial reports for General Dynamics’ US DHS, National Cyber Security Division (NCSD) fiscal year budget. Developed short- and long-range plans to implement and administer programs and projects. Planned, organized, and conducted programmatic analyses of budgetary strategies, policies, and practices that impacted the budget and programs. DATA ANALYSIS: Prepared detailed reports and trend analysis to senior management through use of cost control systems to track and extract data. Defined and assessed data analysis for projects and programs. Analyzed financial data and trends to ensure compliance with applicable policies. Analyzed data management guidelines to make modifications to improve processes. Provided operational support to achieve programmatic responsibilities including managing databases, analyzing data, producing accurate reporting, and assisting in quality assurance. FINANCIAL/ BUDGET ADMINISTRATION: Facilitated the execution for all the NCSD financial transactions, invoices, and discrepancies monthly ($15M). Monitored obligations and expenditures, appropriations, authorization plans, and allocations of monthly operating funds ($12M). Prepared and coordinated budget information to the Director for internal management review and decision-making. Developed budget-related, detailed strategies, and background documentation in order to provide guidance to senior leadership. Se’Kou Owens, Page 4

ADMINISTRATION AND PROJECT MANAGEMENT: As the project manager for the Consolidated Automated System for Time and Labor Entry (CASTLE), leveraged the Budget Execution Module (BXM) to develop and monitor program key performance measures throughout the fiscal year. Utilized financial programs, CASTLE, and BXM to monitor obligations and expenditures, appropriations, authorizations, and allocations for $90M-$140M yearly contracts. Managed projects and resources, monitoring and inspecting budget, costs, and work. IMPROVEMENTS AND PROBLEM SOLVING: Analyzed, evaluated, and provided advice on improving the effectiveness of work methods or procedures and manpower utilization and distribution of work assignments. Used experience, along with effective project management, organization, and communication skills to improve internal efficiency. Planned and organized a team study, negotiating with management to implement changes to procedures. Developed ways to resolve problems that impacted the accomplishment of achieving program objectives. Applied concepts, tools, and processes related to data analytics. ORAL AND WRITTEN COMMUNICATIONS: Discussed communication strategies with senior managers and respective staff related to projects. Presented program budget briefings to managers with up-to-date program data. Attended meetings with managers to formulate plans. Communicated technical information to a variety of audiences. Developed statistical and narrative data to justify work and efficient use of personnel resources. Reviewed communications for substance, conformance with instructions, completeness, and authorizations. KEY ACCOMPLISHMENTS: Commended for project management skills and leadership in utilizing and heading CASTLE to develop and monitor program key performance measures. Effectively coordinated quarterly conferences with each sector’s supervisor to ensure that obligational expenditures reflected the appropriate and accurate spending and best practices, ensuring adherence to OMB Circular A-123. SENIOR PROGRAM & ADMINISTRATIVE SPECIALIST (This is a federal job) 03/08/2010–03/11/2011 U.S. Department of Homeland Security (DHS) 40 Hours Per Week 1201 N. Glebe Road, Arlington, VA 22201 Pay Plan/Series/Grade: GS-1102-11 Supervisor: Antione Manson, 703-***-****, may contact PROGRAM OPERATIONS: Facilitated the Directorate’s schedule and travel plans. Managed senior-level travel arrangements through the FedTraveler system as well as tracking and executing expense and reimbursement requests. Supported the coordination, integration, and synchronization of branch operations, events, and initiatives. Analyzed program operations to identify efficiency issues and took actions to remedy or correct. Evaluated operations to provide suggestions for improvements for resource management and day-to-day operations. ADMINISTRATION AND MANAGEMENT: Managed support functions including scheduling, events, budget monitoring, supplies, space utilization, and training to meet the needs of staff and leadership. Assisted in administrative matters; maintained financial records; verified statistical reports for accuracy and completeness; compiled information; and managed/responded to letters of inquiry. Selected appropriate methods to process complex transactions. Interpreted and adapted substantive guides and manuals. Coordinated annual maintenance contract renewals. Readily managed competing priorities to organize workload and achieve organizational goals. ADVICE AND RECOMMENDATIONS: Served as an advisor to management regarding the effectiveness of agency programs, the efficient use of funding and resources, and recommendations for possible improvements to achieve agency objectives. Provided recommendations on implementing new or revised procedures and programs in order to increase organizational effectiveness. Provided guidance to allow senior-level managers to make reprogramming decisions early enough to facilitate optimum-use of funds EVALUATION AND FINANCIAL ANALYSIS: Managed the evaluation and analysis for all of the National Cyber Security Division (NCSD) monthly Burn Rate report of the Top Secret/Secret Compartment Information

(TS-SCI) contracts and workflow productivity that accounted for $120M per fiscal year of allocations. Gauged each respective contractual agreement and financial drawdown obligations during the contracts awarding period. Se’Kou Owens, Page 5

BUDGET AND FINANCIAL MANAGEMENT: Approved monthly contract/vendor invoices by validating proper labor category billing and rate charges, tracking both obligated and de-obligated adjustments within an average FY budget of $90M. Coordinated budget requests for conformance with program/functional requirements. POLICIES AND PROCEDURES AND COMPLIANCE: Acted as a point of contact to provide advice, guidance, and recommendations on the application of program policies and procedures for funds certification. Reviewed agency policies for conformity with accuracy, procedures, and guidelines. Oversaw federal contractors using agency performance measures and financial management tools (MS Office and Joint Personnel Adjudication System (JPAS)) to ensure contractual compliance.

PROCUREMENT, INVOICES, AND TECHNICAL SKILLS: Processed over 64 procurements ranging from

$15M-$32M in expenditures per fiscal year. Approved monthly contract/vendor invoices by validating proper labor category billing and rate charges; and tracked both obligated and de-obligated adjustments. Designed, organized, and implemented file management using existing technology. COMMUNICATIONS: Prepared and provided briefings to personnel ensuring goals were met on time. Advised senior management on the status of program and project actions. Coordinated with subject matter experts (SMEs) to identify support needs and improve internal efficiency. Expressed information to individuals or groups effectively, taking into account the audience and nature of the information. Communicated program and project status to all stakeholders. Prepared written briefings for senior personnel and decisionmakers. KEY ACCOMPLISHMENTS: Reconciled the Divisions’ contract and subcontracts’ fiscal drawdowns (financial spending) that enabled operational execution under a $200M annual budget with minimal financial errors. Established a burn rate spreadsheet that monitored the drawdowns for the contract and subcontract infrastructure. Developed an electronic accounting routing system for yearly travel expense tracking for each department. ADDITIONAL WORK HISTORY:

• CONTRACT SPECIALIST (Fed. Govt. Contractor) (05/12/2008–03/01/2010); Planned Systems International, Inc.; Falls Church, VA. Created and executed continued resolution (CR) reports for the Presidential Budget to project the Divisions’ fiscal year spend plan. Identified financial misappropriations and determined the needs to submit requests for supplemental contracting funds that accounted for $12M in recovery between 2008-2010. Served as the System Administrator for the newly implemented Government Travel System “FedTraveler.” Assigned and managed the accounting strings for all the departments within the National Cyber Security Division. Successfully integrated all assigned accounting strings into the FedTraveler System to reflect each department’s travel budgets for the fiscal year, while obligating and re-allocating travel expenditures throughout the Division.

• MANAGEMENT AND BUDGET ANALYST (Fed. Govt. Contractor) (03/05/2007–05/05/2008); Northrop Grumman, Federal Aviation Administration (FAA); Washington, DC. Working with the Senior Director of Engineering, facilitated the financial expenditures through DELPHI (PRISM) system, as well as reporting accurate cost and lifecycle asset valuations to the Director of Budget and Operations with a budget of over

$200M annually. Pursued policy, procedural, or funding changes with managers to impact resource efficiency and integrate improvements. Provided oversight of budgeting activities to ensure appropriate and efficient use of approved funding followed appropriations laws to prevent excess obligations and expenditures, waste, fraud, and abuse of financial transactions. Monitored and ensured proper quality assurance across department records and invoices while improving the accuracy of financial statements and reports to enhance credibility (Congress, OMB, and Treasury).

Se’Kou Owens, Page 6

EDUCATION: Bachelor of Science (B.S.); Major: Business Administration; University of Maryland College Park; College Park, MD 20742; GPA: 3.1; Total Credit Hours: 120; 05/1996. Relevant Coursework: Marketing Management, Operations Management, Applied Financial Accounting, Tax Management, Profit in Business, Psychology 1 & 2, Financial Market Trends, and Organizational Structure. CERTIFICATIONS AND TRAINING: Executive Level Schedule Management (MS Office, 2011). Requisitioner and Fund Certification (2007). Program Management (2006). DELPHI Admin (2005). OMB Circulars A-123 (2002).

AWARDS, HONORS, AND RECOGNITIONS: Best of Reston, VA Outstanding Community Service Award

(2014), Omega Man of the Year, Omega Psi Ph Fraternity, Inc. (2017). Outstanding Service, CNCS (1998). Numerous Letters of Appreciation, DHS (2009–2010). CORE COMPETENCIES: Accountability; Administrative Management; Budgets; Business Development and Management; Collaboration; Community Outreach; Contracting; Customer Service; Data Analysis and Management; Financial Analysis, Management, and Reporting; Management and Program Analysis; Marketing; Negotiations; Operations Analysis; Oral and Written Communications; Outreach; Partnering; Planning and Evaluating; Problem-Solving; Procurement; Program Operations; Project Management; Research; Resource Management; Scheduling; Supplier Management; Team Building; and Training. TECHNICAL SKILLS: Proficient in: DELPHI (PRISM); Regional Information System (REGIS); Joint Personnel Adjudication System (JPAS); Financial Management System (FMS); FedTraveler System; Consolidated Automated System for Time and Labor Entry (CASTLE); Costpoint Accounting Software; and Microsoft Office applications: Word, Excel (advanced), PowerPoint, Access, SharePoint, and Outlook. ADDITIONAL INFORMATION:

• Collaborative and solution-focused professional with experience in Program Analysis, Administrative Management, Contracts Management, Budget Management/Analysis, Finance, and Accounting in the Federal Government, Private Sector, and as a Contractor.

• Demonstrated experience in conducting studies of issues to assist management in improving the effectiveness and efficiency of the organization’s performance, procedures, and functions.

• Clear understanding and ability to apply a wide-range of practices and principles used to recognize and analyze problems, conduct research, organize and summarize results, make recommendations, and meet deadlines.

• Excellent track record of building and maintaining solid relationships with professionals.

• Skilled in analytics and data lifecycle management.

• Experienced project manager, strong ability to organize/manage projects from inception through completion.

• Expert in budget execution and budget formulation and in developing budget models for use in short/mid- range, and long-range planning and forecasting of budget estimates for future years.

• Experience using quantitative/qualitative analyses to identify budgetary inconsistencies and recommend solutions and to evaluate program operations to determine their efficiency and effectiveness.

• Excellent oral and written communication skills; represent department/business at all levels; and serve as liaison with internal and external stakeholders.

• Ability to work accurately on several varying projects/assignments simultaneously and be able to adjust planning to meet changing scheduled and requirements.

• Decisive team leader; relate easily to people; and dedicated to quickly building rapport.

• Adaptable; open to change; adapts work methods in response to new information.

• Exhibits attention to detail, sound judgement, creativity, and strong logic and reasoning skills.

• Expert in performing substantive research and analysis and fact-finding; adept in examining data.

• A solid work ethic and a commitment to fairness and integrity; exceptional customer service skills. REFERENCES: Indicates professional reference.

• Howard Foard III*, Supervisory Program Director, 571-***-****, *********@*****.***

• Kevin Baker*, Senior Program Manager, 703-***-****, 323-***-****, ********@*****.***

• Antione Manson, IT Program Manager, 703-***-****, **********@*****.***

• Mike Parker, Vice Principal, 571-***-****, *************@*****.***

Contact this candidate