Service Attendant Customer
Resume:
Agyemang Evans Boakye
P.O. Box GP *****
Accra – North
Phone: +233 – 544 -164383
Email: **************@*****.***
CAREER GOALS
Helping company achieve financial and business goals
Adhering strictly to the standards of the company
To be productive in a company where there is opportunity for growth
EDUCATIONAL BACKGROUND
JUNE 2012 TO MARCH 2013
Universal Hospitality Training Centre: Obtained a certificate in hotel and restaurant management
AUGUST 2005 TO SEPTEMBER 2008
Kaneshie Senior High Technical School (S.S.C.E): Obtained a Senior Secondary Certificate of
Education
WORKING EXPERIENCE
Event Organizer at Elegant Celebrations June 2021 to Present
Assist in research, design, logistics, coordination, and production of events
Compose proposals that include pricing and design elements
Meet with clients and sell ideas that delivers events on brand
Load trucks and drive to event sites
Supervisor at Hospitality Classic and Events July 2016 to April 2021
Exemplifying and training team members to provide exceptional customer service
Hired, trained, coordinated, led, and motivated new employee orientation and on-boarding within department
Formulated and implemented process initiatives
Maintained a high standard of cleanliness
Acted as the liaison between the Event Coordinators, Managers, staff, customers, and guests
Provided updates for the Manager, Operations and Environmental regarding all event support and operations
Worked Waiter at Kempinski Hotel JAN 2016 to DECE 2018
Promoted, worked, and acted in a manner consistent with hotel’s service and brand standard
Monitored and observed guests dining experience to ensure guests are satisfied with the food and service and responded promptly and courteously to correct any problems
Collected payments from guests
Entered orders into computers for transmittal to kitchen staff
Took food or beverage orders from guests
Checked guests' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages
Served food or drinks to guests, and prepared or served specialty dishes at tables as required
Worked As Waiter at Regent Hotel - March 2012 - Oct 2014
Presented menus to guests and answered questions about menu items, drinks, and other hotel functions and services
Informed guests of menu changes and daily specials, and make recommendations
Cleaned tables or counters after guests have finished dining
Prepared hot, cold, and mixed drinks for guests
Rolled silverware, set up food stations and set up dining areas to prepare for the next shift or large parties
Stock service areas with supplies such as coffee, food, tableware, and linens
Explained to guests how various menu items are prepared, describing ingredients and cooking methods
Prepared tables for meals, including setting up items such as linens, silverware, and glassware.
Removed dishes and glasses from tables or counters and took them to the kitchen for cleaning
Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up the server station, taking out the trash, or checking and cleaning the bathroom
Bring wine selections to tables with appropriate glasses and pour the wines for guests
Filled salt, pepper, sugar, cream, condiment, and napkin containers
Attended all scheduled employee meetings and offered suggestions for improvement
Coordinated with and assisted fellow employees to meet guests' needs and supported the operation of the restaurant
Worked as Room Service Attendant and Waiter at Novotel Hotel – AUG 2005 - MAY 2011
Performed a variety of cleaning activities such as sweeping, mopping, dusting, polishing, and vacuuming
Ensured all rooms assigned are inspected and met expected standards
Ensured equipment’s are taken care of, inspecting them to make sure no inadequacies exist
Thoroughly washed and sanitized room showers, toilets, mirrors, and sinks
Advised superiors of any damages, missing items, and/or disturbances efficiently
Handled customer complaints in an efficient and professional manner to the best of your ability
Ensured stock of all items are correct and replaced as necessary
Adhered to rules regarding health and safety and follow company-related practices
SKILLS AND COMPETENCE
Time management
Public speaking
Teamwork
Sales
Verbal and written communication
INTERESTS
Playing football
Listening to music and podcasts
REFEREES
Mrs. Wendy Oduro Kwarteng Poku
Elegant Celebrations
Mr. Garfield Kweku Makafui
Universal Hospitality Training Center
Mrs. Shirley Otuzi
Hospitality Classic and Events
Mr. John Hedihor
Tennyson Catering Service
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