Velma Richardson

Customer Service Representative/Administrative Assistant/Receptionist

Augusta, GA 30906

advriw@r.postjobfree.com

+1-706-***-****

Seeking a full-time, long term position in a medical or clerical/professional environment that will put my excellent patient care experience, office management skills, or superb customer service to productive use. I'm a hard worker who always strives for excellence in any and all duties performed. Authorized to work in the US for any employer

Work Experience

Front Office Administrator

Trutherapy LPC

November 2021 to Present

Responsible for checking in clients for in office and telehealth appointments. My duties include scheduling clients for follow-ups and referring clients out for services we do not provide, daily reports and assisting with all day to day office tasks.

Health Service Technician

Dept of Behavioral Health & Developmental Disabilities/East Central Regional Hospital - Augusta, GA June 2019 to November 2021

Responsible for providing direct and indirect care to patients with behavioral and developmental disabilities. Assists medical staff with completing tasks around the unit, monitoring vital signs and accommodating patient needs. Also performs administrative tasks such as data entry, checking patients in and out, answering phones, scheduling and adding notes to patient files. Customer Service and Sales Representative

Teleperformance USA (AT&T) - Augusta, GA

2017 to 2019

Provided customers with product and service information in a fast-paced, high energy, change-oriented environment. Exercised retention efforts when appropriate. Assisted customers who are comparison shopping, choosing price plans and inquiring about contract terms. Performs other related duties and assignments as required and assigned by supervisor. This position required me to continuously demonstrate a high sense of urgency, while having a keen sense of attention to detail and taking the initiative 2017 to 2019

Contract Sales Integrated Locations Administrator (CSI) Sears Holdings Corporation, Order Management Center - Augusta, GA 2011 to 2017

Augusta, GA

• Responsible for expediting delivery of merchandise to customers of Sears Holdings Corporation and our subsidiary, Sears Commercial Sales. My duties included providing daily one on one coaching for associates on customer service issues as it relates to processes and procedures, system navigational issues, and policy and procedure adherence. I also assisted with training issues, associate scheduling, served as a point of contact for escalated issues, assisted with dashboard and associate measurements, delivered superior customer service, and consistently executed operational processes to ensure performance metrics were met. My position also included coordinating delivery dates with appropriate SLS partners, maintaining in-depth knowledge of Sears products, exploring all possible alternates ensuring customer satisfaction at minimal cost to Sears, scheduling new delivery dates as necessary and providing follow up to ensure delivery occurred as scheduled. Proficient knowledge of the order management systems was executed daily and I was accountable for accurately completing the assigned responsibilities in a timely manner as defined by management. 2011 to 2017 Appliance Select Representative

Sears Holdings Corporation, Order Management Center - Augusta, GA 2006 to 2011

Augusta, GA

• Responsible for the execution of the Order Management process and facilitating support to internal and external customers of Sears Commercial. This includes, but is not limited to, Accurate and timely entry and update of orders, timely communication to customers relating to all aspects of order management process, meeting customer expectations as defined by the Performance Metrics and making decisions that are customer focused and will drive the profitability of the business. Also assisted Citibank with account reconciliation issues. I was later promoted to Contract Sales Integrated Locations Administrator

(CSI) 2006 to 2011

Education

Bachelor of Science degree in Political Science

Georgia Southwestern State University - Americus, GA 2003

Diploma

Rome High School - Rome, GA

1999

Skills

• Call Center (10+ years)

• Customer Service (10+ years)

• Account Reconciliation (6 years)

• Order Management System (10+ years)

• Service Technician Experience (5 years)

• Administrative experience (10+ years)

• English

• Clerical experience (10+ years)

• Medical terminology (3 years)

• Bank Reconciliation (2 years)

• Microsoft Excel (10+ years)

• Accounts Payable

• Journal Entries (10+ years)

• Office Management (6 years)

• Customer support (10+ years)

• Front desk

• Microsoft Word

• Typing

• Microsoft Office

• Data entry

• Sales

• Office experience

Assessments

Administrative assistant/receptionist — Highly Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Work style: Reliability — Proficient

May 2021

Tendency to be dependable and come to work

Full results: Proficient

Work style: Conscientiousness — Expert

May 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Data entry: Attention to detail — Expert

June 2021

Maintaining data integrity by detecting errors

Full results: Expert

Attention to detail — Highly Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Customer service — Highly Proficient

June 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient May 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Medical receptionist skills — Proficient

August 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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