Painting, Customer Service Representative, management

NATASHA NEWTON

N

New London, Ohio

**********COm

***********@*****.***

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hard working employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive memorable experience. WORK EXPERIENCE

Construction Laborer

07/2022 to Present

Pierpoint Renovations

Medina, Ohio

Reads plan and instructions to determine work activity. Used trowels to smooth and finish freshly poured cement or concrete. Cleaned and prepared construction work sites to eliminate hazards. Collected and removed debris from work sites to maintain team productivity. Displayed high standards for quality workmanship and routinely double-checked work. Learned skilled trade specialties under guidance of expert mentors. Assistant Property Manager

02/2021 to 07/2022

Living Water Properties

Lodi, Ohio

Settled tenants' conflicts using persuasive communication skills and expert knowledge of leasing agreements. Conduct apartment tours for potential tenants and answered questions about property. Developed highly skilled on-site staff through training and motivation. Developed strong, professional relationships with residents by delivering exemplary service and engagement. Handled resident complaints and expedited maintenance requests. Checked common areas regularly for neat, clean and free of debris. Explained policies and procedures to tenants and enforced rules. Coordinated general maintenance and repairs to keep facilities operational and attractive. Key Holder

08/2020 to 02/2021

Dollar General

Lodi Ohio

Kept department on target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

Managed daily operations, client relations and IT. Delegated work to staff members, setting priorities and goals. Assisted in general housekeeping to maintain store image. Providing leadership, insight, mentoring to newly hired employees to supply knowledge of various company programs.

Counted and managed registers.

Supervised bank deposits.

Customer Service Representative

03/2018 to 06/2020

Brookside Lawn Service

Medina, Ohio

Consulted with customers to resolve service and billing issues. Answering incoming, outbound calls and emails.

Improve customer service wait times to mitigate complaints. Assisted customers with making payments or establishing payment plans to bring accounts current. Set up and activated customers accounts.

Mentored new employees on procedures and policies to maximize team performance. De-escalated problematic customers concerns, maintaining calm, friendly demeanor. SKILLS

Customer Service - 10+ years

Leadership Experience - 10+ years

General Management - 8 years

Retail - 8 years

EDUCATION

Vermilion High School

High school or equivalent

General

Vermilion, Ohio

06/1999 to 06/2004

Contact this candidate