Bankruptcy Specialist Collections

AW

ALICIA WILSON

advric@r.postjobfree.com 817-***-**** Fort Worth, TX 76140

Hardworking Bankruptcy Specialist proudly offering over 19 years' experience in cultivating professional rapport with attorneys, bankruptcy court personnel and trustees. Valuable employee known for maintaining composure in stressful situations. Skilled in data integrity rules and patiently responding to customer inquiries. Knowledge of Bankruptcy Guidelines

Strong verbal and written communication skills

Strong math and analytical skills

Ability to organize, prioritize and allocate workload for efficiency

Good organization and interpersonal skills

Ability to effectively communicate and interact with all levels of associates and management as well as with internal and external customers

Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality

Strong negotiation skills with ability to resolve conflict and resolve problems effectively

Ability to make decisions independently within set policy and procedures

Rushmore Loan Management Services LLC

Irving, TX

Bankruptcy Specialist

04/2021 - 01/2023

Update system when BK petition is received

Reviews Proof of Claim figures to be filed with the BK Court Reviews ch 13 plan filed and file an objection if necessary Reviews all loans for possible filing of Motion for Relief Reviews Agreed/Consent Order in the event MFR was not granted Monitors all Bk payments and applies to loan accordingly, Performed payment reconciliation for Pre and Post-petition payments Sends Notice of Default for loans that have failed to comply with Consent order

Answers all inbound BK calls

Updates the system with comments regarding each call, initiates any tasks required, assists the borrower with prompt and thorough resolution to their concerns

Responds to all inquiries from Debtors, BK attorneys, BK trustee, etc. Shows excellent professionalism and negotiating skills when dealing with difficult callers

Demonstrated professional behavior and teamwork, is punctual, dependable and adheres to company policies and procedures Closes loans that are no longer in BK and notifying other departments Performed acquisition audits and discharge audits

Performed other duties as assigned by management

Nationstar Mortgage Lewisville, CO

Bankruptcy Specialist

Received, reviewed and validated new bankruptcy notifications Managed bankruptcy portfolio on reverse mortgages: FNMA, GNMA, Summary

Skills

Experience

12/2015 - 04/2021 MECA

Research on payment history disputes for customer/trustee Updated discharge/dismissals

Manage work list to ensure proper follow up

Verified trustee payments

Handled inbound and outbound calls assuring compliance to the bankruptcy code

Prepare and validate Motion for Reliefs and Proof of claims from the beginning to the end

Reviewed plans using Aacer for plan feasibility

Document research and able to read different documents such as Recorded Deed of Trust and Endorsed Note, Allonge and Assignment of mortgage Reviewed direct pay default/trustee pay default for MFR Copleted referrals to outside counsel for objections/MFR Communicate with Attorney's via phone/email

Assured POC and TOC are filed timely

Detailed research for invoices, such as inspections completed, appraisals, taxes and insurance

Respond to written and verbal inquiries in a timely manner completed special assignments per managers request Conway/contact North Richland Hills, TX

A/R Commercial Collections Specialist

08/2015 - 10/2015

B2B collections

Reviewed past due invoices

Corrected pricing per customer contract/agreement

Correct bill to shipper/consignee address or billing codes Use v-lookup on excel to "bump" information from past agings Audit clients accounts

Email account summaries to clients on past due or open invoices Devry University Irving, TX

Bachelor of Science in Telecommunications Management 06/2003

Education and Training

Contact this candidate