Service Representative Data Entry
Resume:
Maritza Pagan
Medical Assistant/Receptionist
Homestead, FL 33033
*************@*****.***
Experience in performing Administrative Clinical / Office Manager, Company tasks. Excellent phone skills, Computer knowledgeable, HIPPA, Compliant, CPR Certified, Accounts Manager/Office Manager/ Leadership
Fluent in English and Spanish
Portuguese & Italian
Authorized to work in the US for any employer
Work Experience
Health Service Representative/Program System Analyst Manager Monroe County Health Department - Tavernier, FL
February 2019 to Present
Client scheduling,billing,filing, appointment confirmations,maintain records and accounts,welcomes patients and visitors,help patients in distress by responding to emergencies, work with all ages of clients with disabilities and mental Illness Problem solver . Front Desk
Atlantic Sportcare - Key Largo, FL
July 2018 to February 2020
Answer Phones,Scheduling,EMR,Confirming Appts,Data Entry helping patients w Physical Therapy exercises.
CSR - Customer Service Representative
Island Hammock Pet Hospital - Key Largo, FL
February 2017 to July 2018
Greeting clients and pets checking them in for appts scheduling, answering incoming calls,scheduling surgeries,etc.
Medical Assistant/Receptionist/Office Manager
Dr. Andrea Barbier - Bloomfield, NJ
April 2003 to June 2013
07003
Scheduling patients, patients vitals, wound care, referrals, prior authorizations, pre-ops, EKG's, Pat's, assisting doctor, medical records, appointments, finger sticks, hemoglobin A1c tests, phlebotomy, administer all shots, Ppd's, Tb, pneumonia, influenza vaccines, giving patients with low blood sugar insulin, patient care, scheduling appts. Certified Medical Assistant/Phlebotomist since 1998 CPR Certified. Switchboard Operator
West Hudson Hospital
April 1998 to February 2002
Answering and transferring all calls coming in and out of hospital, rerouting all calls to proper destinations, calling all codes over intercom system paging all doctors, house doctors, and nursing supervisors to code locations, also answering calls for 150 plus doctors after hours and during lunch breaks. Education
Certification in Medical Assistant
Lyons Institute
1998
High School Diploma
East Side High School
1994
Skills
• Customer Service (10+ years)
• Typing (10+ years)
• bilingual (10+ years)
• Customer Support (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Microsoft office/Word,EMR (10+ years)
• Front Desk (10+ years)
• Guest Service (10+ years)
• Front Office (10+ years)
• Reception (10+ years)
• Spanish (10+ years)
• Medical Terminology (10+ years)
• Phlebotomy (10+ years)
• Portuguese (2 years)
• Italian (3 years)
• Patient Care (10+ years)
• Experience Administering Injections (10+ years)
• Medical Records (10+ years)
• Vital Signs (10+ years)
• Venipuncture (10+ years)
• Hospital Experience (6 years)
• Computer Skills (10+ years)
• Medical Office Experience (10+ years)
• Laboratory Experience (10+ years)
• Triage (10+ years)
• Insurance Verification (10+ years)
• Medical Scheduling (10+ years)
• Medical Coding (10+ years)
• ICD-10 (10+ years)
• English (10+ years)
• Documentation review (10+ years)
• Office Management (10+ years)
• Phone Etiquette (10+ years)
• Transcription (10+ years)
• Compliance management (10+ years)
• Clerical experience (10+ years)
• Supervising Experience (10+ years)
• Office manager experience (10+ years)
• CPR/AED Certified (10+ years)
• Medical office management
• Cooking,Catering,Baking (10+ years)
• Research, Data collection, Analysis (10+ years)
• Anatomy Knowledge
• Basic life support (10+ years)
• Patient Advocate (10+ years)
• Helping Refugees (4 years)
• Specimen Handling (10+ years)
• Communication skills (10+ years)
• Restaurant management (10+ years)
• Windows (10+ years)
• Clinical research (10+ years)
• Laboratory experience (10+ years)
• Hotel Experience (10+ years)
• Cash handling (10+ years)
• Negotiation (10+ years)
• Human resources management (5 years)
• Data entry (10+ years)
• Guest relations (10+ years)
• Guest services (10+ years)
• Sales (10+ years)
• HIPAA
• Systems Analysis
• Accounts payable (5 years)
• Accounts receivable (3 years)
• Mental Health Counseling (10+ years)
• Specimen collection / processing (10+ years)
• Hospitality (10+ years)
• Oracle (Less than 1 year)
• Classroom experience (7 years)
Awards
Employee of the Year For Monroe County Health Department December 2021
I was nominated for Employee of the year and based on Peers votes I won I received a glass star of Excellence award
Certifications and Licenses
CPR BLS
May 2019 to May 2021
Basic Life Support BLS for Healthcare Providers and Professional Rescuers CPR/First Aid
May 2023
AED Certification
May 2021 to May 2023
Certified Medical Assistant
May 1998 to Present
Assessments
Electronic Medical Records Knowledge — Proficient
August 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Proficient
Work Style: Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Receptionist — Proficient
August 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Retail Skills: Shelf Stocking — Highly Proficient
June 2018
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: Highly Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Case management & social work — Proficient
September 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Protecting patient privacy — Highly Proficient
February 2023
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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