Maritza Pagan

Medical Assistant/Receptionist

Homestead, FL 33033

advri9@r.postjobfree.com

+1-305-***-****

Experience in performing Administrative Clinical / Office Manager, Company tasks. Excellent phone skills, Computer knowledgeable, HIPPA, Compliant, CPR Certified, Accounts Manager/Office Manager/ Leadership

Fluent in English and Spanish

Portuguese & Italian

Authorized to work in the US for any employer

Work Experience

Health Service Representative/Program System Analyst Manager Monroe County Health Department - Tavernier, FL

February 2019 to Present

Client scheduling,billing,filing, appointment confirmations,maintain records and accounts,welcomes patients and visitors,help patients in distress by responding to emergencies, work with all ages of clients with disabilities and mental Illness Problem solver . Front Desk

Atlantic Sportcare - Key Largo, FL

July 2018 to February 2020

Answer Phones,Scheduling,EMR,Confirming Appts,Data Entry helping patients w Physical Therapy exercises.

CSR - Customer Service Representative

Island Hammock Pet Hospital - Key Largo, FL

February 2017 to July 2018

Greeting clients and pets checking them in for appts scheduling, answering incoming calls,scheduling surgeries,etc.

Medical Assistant/Receptionist/Office Manager

Dr. Andrea Barbier - Bloomfield, NJ

April 2003 to June 2013

07003

Scheduling patients, patients vitals, wound care, referrals, prior authorizations, pre-ops, EKG's, Pat's, assisting doctor, medical records, appointments, finger sticks, hemoglobin A1c tests, phlebotomy, administer all shots, Ppd's, Tb, pneumonia, influenza vaccines, giving patients with low blood sugar insulin, patient care, scheduling appts. Certified Medical Assistant/Phlebotomist since 1998 CPR Certified. Switchboard Operator

West Hudson Hospital

April 1998 to February 2002

Answering and transferring all calls coming in and out of hospital, rerouting all calls to proper destinations, calling all codes over intercom system paging all doctors, house doctors, and nursing supervisors to code locations, also answering calls for 150 plus doctors after hours and during lunch breaks. Education

Certification in Medical Assistant

Lyons Institute

1998

High School Diploma

East Side High School

1994

Skills

• Customer Service (10+ years)

• Typing (10+ years)

• bilingual (10+ years)

• Customer Support (10+ years)

• Call Center (10+ years)

• CSR (10+ years)

• Customer Care (10+ years)

• Microsoft office/Word,EMR (10+ years)

• Front Desk (10+ years)

• Guest Service (10+ years)

• Front Office (10+ years)

• Reception (10+ years)

• Spanish (10+ years)

• Medical Terminology (10+ years)

• Phlebotomy (10+ years)

• Portuguese (2 years)

• Italian (3 years)

• Patient Care (10+ years)

• Experience Administering Injections (10+ years)

• Medical Records (10+ years)

• Vital Signs (10+ years)

• Venipuncture (10+ years)

• Hospital Experience (6 years)

• Computer Skills (10+ years)

• Medical Office Experience (10+ years)

• Laboratory Experience (10+ years)

• Triage (10+ years)

• Insurance Verification (10+ years)

• Medical Scheduling (10+ years)

• Medical Coding (10+ years)

• ICD-10 (10+ years)

• English (10+ years)

• Documentation review (10+ years)

• Office Management (10+ years)

• Phone Etiquette (10+ years)

• Transcription (10+ years)

• Compliance management (10+ years)

• Clerical experience (10+ years)

• Supervising Experience (10+ years)

• Office manager experience (10+ years)

• CPR/AED Certified (10+ years)

• Medical office management

• Cooking,Catering,Baking (10+ years)

• Research, Data collection, Analysis (10+ years)

• Anatomy Knowledge

• Basic life support (10+ years)

• Patient Advocate (10+ years)

• Helping Refugees (4 years)

• Specimen Handling (10+ years)

• Communication skills (10+ years)

• Restaurant management (10+ years)

• Windows (10+ years)

• Clinical research (10+ years)

• Laboratory experience (10+ years)

• Hotel Experience (10+ years)

• Cash handling (10+ years)

• Negotiation (10+ years)

• Human resources management (5 years)

• Data entry (10+ years)

• Guest relations (10+ years)

• Guest services (10+ years)

• Sales (10+ years)

• HIPAA

• Systems Analysis

• Accounts payable (5 years)

• Accounts receivable (3 years)

• Mental Health Counseling (10+ years)

• Specimen collection / processing (10+ years)

• Hospitality (10+ years)

• Oracle (Less than 1 year)

• Classroom experience (7 years)

Awards

Employee of the Year For Monroe County Health Department December 2021

I was nominated for Employee of the year and based on Peers votes I won I received a glass star of Excellence award

Certifications and Licenses

CPR BLS

May 2019 to May 2021

Basic Life Support BLS for Healthcare Providers and Professional Rescuers CPR/First Aid

May 2023

AED Certification

May 2021 to May 2023

Certified Medical Assistant

May 1998 to Present

Assessments

Electronic Medical Records Knowledge — Proficient

August 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Proficient

Work Style: Reliability — Highly Proficient

August 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Receptionist — Proficient

August 2019

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient

Retail Skills: Shelf Stocking — Highly Proficient

June 2018

Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.

Full results: Highly Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

August 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

July 2022

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

September 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Protecting patient privacy — Highly Proficient

February 2023

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate