Instrument Technician Customer Service

Dan White

Work Experience

****-**** ****** ************ ******

Responsibilities include, Repair and maintenance of machinery and related equipment. Improvement of service methods. Maintaining and improvement of customer relations. Inventory control and vehicle management. 2020-2021 AXS Mobility Kalamazoo, Mi

Field Service Engineer

Responsibilities include, Repair and maintenance of machinery and related equipment. Improvement of service methods. Maintaining and improvement of customer relations. Inventory control and vehicle management. Assisting in new market acquisition. 2017- 2020 KMC Global Kalamazoo, Mi

Field Service Engineer

Responsibilities include, assisting in installation of machines, technical support, maintenance and repair of machines. Trained operators, maintenance and managers in operations and maintenance of machines. Assisted engineering and sales on improvement of machine design. Working with HMIs, PLCs, sensors, drives, valves, motors, scales, reducers, low voltage and 3-phase power. 2016-2017 PMSI Saranac, Mi

Field Service Engineer

Responsibilities include, installation of control system and components, building graphic layouts, control programming, working on computer systems to support installations, panel building and technical support. Working with HMIs, PLCs, sensors, scales, drives, 3- phase power. Building customer trust and satisfaction. 2014-2016 Compac Sorting Sparta, Mi

Responsibilities include, machine maintenance, machine repair and machine installation. Training of customers on machine operation and aspects of sorting. Attended to both electronic and mechanical aspects of the duties. Working with HMIs, PLCs, sensors, scales, drives, 3-phase power. Meeting and exceeding customer expectations. 1994–Present Service Wizard LLC Kalamazoo, MI

Owner

Responsible for all general operations including sales, design, consultation, installation, rental and service. Designed, installed and maintained both small and large-scale audio, video, paging and security camera systems. Managed all phases of projects. Developed a team to accommodate larger projects. Consistently met deadlines to maintain and improve quality of service through attention to detail and listening to the customer.

1998-2014 Kalamazoo Valley Community College Kalamazoo, MI Instructor

Independent instruction of 20-30 students per class. Responsible for all class development and curriculum. Topics included: AC/DC circuits, electromagnetism, inductance, capacitance, panel service and common wiring practices. 1997-2000 City Animation/Intaglio Kalamazoo, MI

Service Manager

Responsible for all aspects of customer service and development of service department including electronic repairs, scheduling, planning and sales. Also helped open an office in Kalamazoo. 1994-1997 Midwest Visual Grand Rapids, Mi

Service Manager

Electronic repairs, scheduling, customer service, hiring, planning 6677 West N Ave.

Kalamazoo, MI 49009

Phone 269-***-****

Cell 269-***-****

E-mail ****@*********.**

Education

989 – 1991 ITT Technical Institute Grand Rapids, MI Electronic Engineering Technology

Certificate of Electronic Engineering Technology

National Honors Society, Robotic Club, Academic Awards Special Training

Factory training by: Panasonic, Sony, Infocus, Epson, NEC, Sharp, Phillips and Barco Past 8 years Self directed leadership education. Reading 2 leadership books per month, audio training and leadership seminars. Study of success principles.

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