Relationship Management, Trusted Advisor, Solution Oriented

Ronda Altschuler

Pompano Beach, FL ***** 954-***-**** *********@*****.***

Education

University of Florida – Associate of Arts: Business Administration

Florida Atlantic University – Bachelor of Arts: Marketing

Skills

Proven retail leader with 5+ years demonstrated experience in driving sales, attracting, developing and motivating top talent in a dynamic, ever-changing environment, ensuring superior guest experiences leading a team of 6-8 employees while handling scheduling and managing payroll

Proven ability to monitor inventory, achieve operational excellence, drive culture and execute merchandising directive

Able to adapt to changing priorities and expectations

Ability to work a flexible schedule that includes days, evenings, weekends and holidays, when necessary

Meeting/exceeding sales, profitability and operational goals promoting company loyalty and guest service programs

Strong collaboration, organizational and prioritization

Attracting new lifelong customers and retaining existing customers by delivering a “Wow” customer experience through a consultative, people-centric and compassionate sales approach

Motivating, training, and monitoring talent using morale-building skills to enhance employee engagement, loyalty, and performance

Building and managing prospect and existing customer pipelines for revenue generation, developing new opportunities, creating and executing account strategies, negotiating and closing deals for targeted accounts

Meeting deadlines and collaborating within a fast-paced, dynamic team environment

Employee and Customer Relationship Management skills driving sales and business development as a trusted advisor

Able to drive revenue and lead the full cycle sales process including prospecting new leads, navigating the C-Suite and business line owners, analyzing and researching data, delivering and closing new and renewal business with clients and affiliate partner networks

An extremely solution-oriented, analytic problem solver, and “outside the box” thinker resulting in overcoming obstacles to close sales and serve as the voice of the customer by collecting feedback to drive continuous improvement across all areas of the sales cycle

Possess outstanding professional written, verbal, and oral communication via phone, email and all messaging platforms

Extreme attention to detail ensuring accurate information is effectively communicated to stakeholders

Possess sound judgement and an independent decision-maker to positively impact company growth and success

Willingness to travel and represent company at industry related events, based on availability

Technology Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)

Google Suite (Gmail, Docs, Sheets, Calendar, Slides)

Canva

QuickBooks

Various proprietary industry specific software programs (i.e., Agency Assistant, Encompass, H2O, Octane)

Zoom, Teams

CRM – Total Expert

Professional Leadership Experience

President, National Association of Professional Women (NAPW)

Board Member, Women’s Council of Realtors

Board Member, Florida Association of Mortgage Professionals (FAMP)

National Corporate Advisory Board Liaison

Career Experience

Mortgage Industry – Loan Originator Consultant 12/2017 - Current

100% 5-star customer satisfaction survey results

Guide customers through each step of mortgage loan approval process and provide solutions to accomplish their goals

Present pricing scenarios based on maximum purchase price the customer qualifies for and verify they are comfortable with total estimated monthly housing payment, as well as funds needed for down payment and closing costs

Collaborate with affiliate partners to attract new clients and enhance partnerships

Built positive relationships both internally and externally with multiple stakeholders

Consulted with realtor partners to ensure they were updated throughout the loan approval process

Educated customers on loan options allowing them to determine the best financing option to help meet their needs and accomplish their goals

Reviewed and analyzed customer credit reports

Utilized what-if scenario software program with credit company when credit score not sufficient to qualify and provided customer with steps to take to increase score allowing them to attain pre-approval along with opportunity for lower interest rate

Collaborated with and provided support to team members, enabling them to close more deals and accomplish their goals

Managed pipeline for myself and Senior Loan Officer resulting in exceeding our growth and development goals funding $38M in loans for two consecutive years

Experienced 157% growth in personal production

Successfully developed new affiliate partner relationships and grew existing ones

Hyatt Sales, LLC 02/2007 - 09/2012

Operations Manager / Client-Vendor Relations – Boca Raton, FL

Account manager for Home Shopping Network (HSN) and ShopNBC’s small electronics on-air sales production

Successfully managed multiple relationships between distributor, vendor, and presenting client regarding package options for on-air sales

Achieved 100% on-time delivery of projects while working in fast-paced environment

Successfully developed, implemented, and tracked processes to boost long-term business success and increase profit levels

National Health Resources 01/2002 – 02/2007

Operations Manager / Executive Administrator – Deerfield Beach, FL

Achieved 100% company growth and successfully managed business operations working directly with C-Suite

Generated new business, provided marketing direction and administrative support

Additionally, interviewed, hired, onboarded, and trained new employees

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