Service Representative Customer

Andriah R. Payton-Jones

**** ******** ******, ********, ** 94526

Phone: 510-***-****

Email: *************@*****.***

OBJECTIVE:

Challenging a position as a Recepionist, persuasive, creative communicator with strong and excellent public relation skills and ongoing commitment to professionalism and customer satisfaction. PROFESSIONAL EXPERIENCE:

September 2019

to

Present

Multicultural Bookstore Richmond, CA

September 2012

to

Present

Bay Area Girls Club Richmond, CA

September 2013

to

June 2018

Oakland Unified School District Oakland, CA

January 2013

to

December 2017

Rolling Hills Cementary El Sobrante, CA

October 2011

to

January 2012

University of California Oakland, CA

Inventory Associate September 2019 to Present

Oversee ordering storing, receiving and distributing products and supplies, controlling the flow of products and equipment. Tracking and placing orders from Vendors for additional inventory according to demand. Implementing loss prevention programs to prevent theft, obtaining estimates and price detail from vendors to compare prices. Customer Service/Inventory September 2019 to Present Board Member

Ensure responsibility that accurate and sufficient documentation exist to meet legal requirement and to enable authorized person, determine when, how and by whom the Executive Board business is conducted. Fulfill the responsibilities to the organization's bylaws, records, minutes, proposes policies and practices, submit various reports to the board, maintain membership records, fulfill requirements of the Board President, Executive Director and Officers, support the applicants in all events and college tours. Admin III/Office Manager September 2016 to June 2018 Provide direction relating to the Oakland Athletic League to the efficient operation to the Oakland Athletic League, identify, plan and implement office administrative procedures, policies and program requirements to provide necessary information for decision making, taking appropriate action and or complying with established guidelines as directed by the Oakland Athletic League Commissioner. Research, analyze, review, correct and compile a variety of information. Develop and manage project plans and timelines; create project tools, resources and deliverables as needed. Oversee budgets and expenditures; research and prepare purchase requisitions, requests for services, contact and contract and hourly additional funding; submit appropriation transfers. Manage Oakland Athlete League reception and ensure excellent customer service to District employees and visitors. Subsitute/Administrative Asstistant III September 2013 to September 2016 Perform administrative duties for Chief Academic Officer's Executive Assistant, Procurement/Purchasing Department, Human Resources, Custodial Services, Nutritional Services, Risk Management Department, Early Childhood Development and Principals at various School Sites. Responsibilities Include; Screening calls, managing calendars, meetings, and event planning and arrangements,preparing reports and financial data, supporting, Chief Officer of Operations, staff, teachers, buyers, managers, network superintendents, student relations, using strong computer and Internet research skills, project coordination experience, able to work well with all levels of internal management and staff as well as parents and outside vendors, Procurement Duties; Assist the needs carefully crafted to ensure the needs of the school district, Key Player of procurement strategy multi-skilled able to craft a robust procurement approach, acted as liaise effectively with suppliers, manufactures as well as internal school district employees and Executive Cabinet Members Assistants. Using knowledge to help influence procurement activities within the Oakland Unified District.

Outside Advance Planner

Prospecting Cold Calling Leads, Presentations to various Bay Area Churches, Union Halls Social Clubs and Families. Solving burial accommodations or the passing of Loved Ones, guide and advise families on advance planning for funeral and cemetery services.

TOPS Customer Service Analyst

Provide information and guidance primarily by phone to UC employees,retirees and survivors and other interested parties regarding insurance and investment strategies for both pre-retirement planning, health and welfare coverage and tax sheltering or minimizing purposes. Calculate financial projections for retirement income taking into consideration benefits limits under IRS limitations and Federal and State withholding tax and liabilities and consequences. Perform staff and research and resolve problems relating to advanced customer service financial February 2008

to

August 2010

Walden House/FOTEP San Francisco, CA

June 2007

to

December 2007

University of California Oakland, CA

September 2006

to

June 2007

University of California/President's Immediate Office Oakland, CA November 1997

to

August 2001

United Behavioral Health San Francisco, CA

June 1994

to

November 1997

Health Net HMO Oakland, CA

EDUCATION:

Business Education Technologies Oakland, CA

2004 Diploma Business Computer Applications

Merritt College Oakland, CA

1994 Associate/Certificate Community Social Services Cal State East By Hayward, CA

Undergraduate Work Sociology

benefits, transactions, automated call distribution and voice response technology. Supported internally to Customer

/Service group by performing tasks related to provisions of customer service on assigned needs or as-needed basis, plan certifications,special handling of distribution request, communications reviews, presentations to the group on specific subject matters, and other duties assigned for smooth and seamless operation of the unit. Re-Entry Coordinator/Counselor

Serve as Primary Counselor up to 20 Clients, Maintain files on a weekly basis, Provide Individual Counseling twice weekly, Facilitate Groups; Criminal Thinking, Women Issues, Relationships, Relapse Prevention, Weekly Caseload Meetings, Supervise the administering of clients medications, Urine Analyst Drug Testing. Supervise and train new employees, Primary supervise 52 clients and 4 children with the assistance of the Parenting Coordinator and Parenting Workers. Maintain the Caseload of my Supervisor in her absence, who also holds the title of PM Re-Entry Coordinator. TOPS - Personnel Assistant I

Provide administrative assistance in Financial Management-Budget Admin. Department primary to the Director, Budget Admin, and Senior Analyst. Responsible for maintaining the base payroll/personnel system publication of the accounting manual and related policies. Initiate all classes of purchase orders, Pro-Card purchases and perform monthly reporting expenditures. Ensure entries comply with UC accounting policies and procedures. Respond to inquiries regarding invoices and payments and communicate with vendors, units and service departments to resolve problems. Reconcile General Ledger for 30 + accounts for the President's Office, Financial Management, and Senior Vice President's Immediate Office on monthly basis. Coordinate and schedule meetings, and make arrangements for facilities, equipment, and catering services, compile and organize meeting materials. Coordinate conference calls. Independently perform duties as assigned, including, typing correspondence and other documents. TOPS- Assistant I

Serve as primary backup to Administrative Specialist to the President and provide administrative support to President's Immediate Office Staff, including typing, photocopying, sending and delivering faxes. Update Vice President's weekly master calendar, copy and distribute to all the Vice President's assistants, including transferring all e-mail responses from assistants into the updated master calendar. Set up operator assisted conference calls, assist with monthly Cabinet, Vice Presidents, Council of Chancellors and other large meetings. Make deliveries of incoming mail to staff in President's Immediate Office. Respond to invitations for the President, maintain administrative database for equipment inventory entries. Provide primary reception support to the President's Immediate Office in all areas, including answering and screening main reception calls to the President, providing information to inquires, research inquires and refer to appropriate staff. Direct twelfth floor visitors to other offices and various conference rooms in the building. Provide accurate and timely entries and access to the President's outside visitor's, using I-Visitor database system. Member Service Representative November 1997 to May 1999 Responded to members, employees, attorneys and personal managers, manage 40-70 incoming calls per day, quoted benefits for eligibility and claim situations. Maintained accountability for total problem resolutions and communicated resolutions to appropriate parties. Investigated and handled retro certification activities as required for resolutions. Assistant to Supervisor/Senior Representative, handled all department training functions, meetings and appointments. Provider Service Specialist May 1999 to August 2001 Responded to doctors, clinician and hospital administration (up to 60 calls per day), resolving claim eligibility, benefits and related issues. Handled difficult clients in high-demand, high volume call center environment and trained new and existing employees to handle necessary paperwork on a daily, weekly, monthly, and quarterly reporting Basis. Responded to Doctor's formal complaints and appeals. Managed resolution of client discrepancies through claim department.

Member Services Claim Adjuster

Provide primary adjudication of incoming Medical Claims in accordance with policies, procedures and guidelines. Ensure compliance with contracts and establish procedures and generate reports used to improve overall claims. Processing efficiency and accuracy, answering member's inquiries and general administrative duties. KEYWORD SUMMARY:

Computer Skills: MS Office (Proficient), Dragon Voice Recognition, Keyboarding (50 net WPM),, Excel

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