Customer Service Market Researcher
Resume:
Jordan Hagan
N Las Vegas, NV *****
***************@*****.***
I have an Active Accidental and Health Insurance Licenses Renewed in 2022 with addition CE's Completed.
National Producer #19250548
I am have current appointments with HUMANA,UHC,WELLCARE,ANTHEM/BCBS, CIGNA. HAVE COMPLETED AHIP 2023
Work Experience
Licensed Health & Accidental Insurance Agent (Medicare Specialist) HealthIQ - Las Vegas, NV
July 2019 to Present
• Interact with customers, clients, insurance carriers and internal sources to provide coverage information
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
• Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
• Complete carrier certifications to obtain “Ready to Sell Status” for multiple insurance providers
• Utilize tools and applications to complete needs assessments
• Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
• Weekly review of quality standards and performance Sales Agent
Knoah Solutions
February 2020 to April 2020
Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
● Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
● Open and maintain customer accounts and information
● Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
● Resolve customer technical issues with patience and understanding
● Identify additional needs customers may have and help them to upgrade products or services Market Researcher
Precision Opinion
December 2018 to September 2019
Collect and analyze data through modern and traditional methods on consumers, competitors and the market place
● Devise and design qualitative and quantitative custom market research projects
● Perform qualitative and quantitative analyses to identify opportunities for product expansion
● Apply statistical techniques to interpret data and produce substantiated recommendations.
● Prepare reports of findings, illustrating data graphically and translating complex findings into written text and presenting results
● Make recommendations for feasible methods for market penetration
● Proactively share and present market research reports and data analysis throughout the organization
● Research competitors and compile data for benchmarking Lounge Manager
TOBACCO LEAF
January 2017 to March 2018
Welcome customers to the location, ensuring high levels of customer satisfaction through excellent sales service
● Assess customer needs and provide assistance and information on product features
● Recommends merchandise based on product knowledge and customer preferences
● "Go the extra mile" to drive sales
● Work well and support co-workers to ensure outstanding service and sales
● Build productive trust relationship with customers
● Maintain visual merchandising standards
● Remain knowledgeable on products offered and discuss the available options.
● Process POS (point of sale) purchases; handle and process returns of merchandise • Comply with inventory control procedures
● Open and close location; following procedures and ensuring the location is properly secured. • Adhere to cash handling policies and procedures
TEAM MANAGER (AT&T/DirectTV Contract) (Sales & Retention) SYKES
March 2016 to January 2017
Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
● Meet individual and department objectives and apply sales skills while soliciting and cross selling all personal lines of Products
● Drive team performance to provide a consistently outstanding candidate experience that meets or exceeds center performance expectations.
● Conduct effective team meetings, facilitating learning, group participation and impact.
● Maintain a culture of learning and accountability for performance.
● Motivates CSRs to offer the best service possible while firmly maintaining internal business rules.
● Coach CSRs to address specific areas of focus or performance concern.
● Serve as a resource for CSRs for candidate call escalations and general candidate service questions. McDonalds Crew Trainer
RLT Corporation - Las Vegas, NV
December 2012 to December 2014
• Greeting customers with a smile
• Take accurate food orders
• Properly preparing all of McDonald’s World Famous food
• Continually monitor Restaurant Cleanliness
• Ensuring items are well stocked
• Ability to Train and mentor new crew members
• Communicate clearly and effectively
• Lead by example
Education
High School Diploma
Odyssey Charter School
August 2012 to July 2013
Skills
• Qualitative Research
• Data Analysis
• Market Research
• Team Management
• Insurance Sales
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