Customer Service Security Officer

Justice Chance

202-***-**** ● Hyattsville, MD ● *****************@*****.***

SKILLS

● Customer Service

● Detail Oriented

● Time Management

● Interpersonal Communication

● Team Work

● Safety Oriented

● New Hire Training

● Inventory Management

EXPERIENCE

Field Operator Supervisor March. 2022 - Present

Genco Bethesda, MD

Supervise and perform administrative and operational duties on site and remotely for various contacts.

● Oversee performance of staff ● Supervise & manage staff

● Delegate work responsibilities for staff ● Manage expenses within assigned budget

● Prepare & Create work schedules for staff ● Develop & implement operational procedures

● Assist in recruiting and onboarding new

employees

● Demonstrating and coaching behaviors that

ensure quality customer service

Lead Security Officer Feb. 2021 - Present

Signal 88 Security Hyattsville, MD

Leads and performs the administrative and operational duties for all security-related functions associated with an assigned shift.

● Delivered excellent customer service

● Concise written reports for work sites and upper management

● Insure safety of personnel, guests & residents

● In-person training of new hires

Customer Service Associate Jun. 2019 - Jun. 2020

Wawa Maryland

Performed and worked directly with the public; providing excellent customer service.

● Computed & recorded transactions details

● Assisted with inventory management

● Kept inventory well stocked on floor

● Followed proper food handling procedures

● Used barista skills for drink preparations

● Maintained clean & sanitary work areas

● Gave correct change & processed credit card sales Custodian 2018-2019

PMM Maryland

Prepare the facility for daily operations and maintain the cleanliness of the building

● Followed cleaning schedule and completed all tasks on time

● Maintained equipment to perform job duties

● Inspect assigned areas while cleaning & turn in any maintenance requests as needed

● Kept interior and exterior property clean & orderly

● Did minor maintenance repairs as needed

Stock Clerk/Cashier 2017

Food Lion Delaware

Used interpersonal communication skills to assist & make all customers feel welcomed into the store.

● Greet all customers in store

● Handled item merchandising

● Assisted customers in finding items in store

● Cashed out customers using proper cashier skills

● When needed bagged customer’s purchases

● Handled incoming stock and place inventory on the floor

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