Service Representative Office Assistant

Anita Griffin

** **** ***** *****

Powder Springs, GA 30127

601-***-**** e-mail: ********@*****.***

CAREER To acquire a challenging position with the potential for growth and

OBJECTIVE: advancement.

SUMMARY OF 5 years of on-the-job experience as a customer service representative.

ACHIEVEMENTS: Proficient in operation of Windows and major software applications. Applied computer knowledge while employed. Detail oriented multitask individual with exemplary organizational skills.

EDUCATION: HINDS COMMUNITY COLLEGE MURRAH HIGH SCHOOL GRADUATE

EXPERIENCE:

06/19-present CONTINUUM-MINUTE CLINIC Senior Representative

Complete live transaction reviews with a detail-oriented approach

Evaluate and resolve reports of system abuse

Categorize user data based on preset qualitative criteria

Database entry and maintenance

Execute on repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements

Assist in the formulation of targets for individuals and teams

Provided guidance and feedback to staff; ability to work under pressure

Anticipate escalation and takeover calls as needed

06/17/06/19 CONDUENT Customer Service Representative

Manage inbound and outbound calls in a timely manner

Identify customer’s needs, clarify information, research issues/provide solutions

Keep records of conversations in call center database

03/15-01/17 MULTI-CON, INC. Office Assistant

Assist in identifying customer’s financial needs and providing appropriate products & services to meet their needs.

Assist in daily operation to include:

Demonstrated ambitious, creative, resourceful, hardworking and strong leadership skills while performing multi-tasks on a daily basis.

SKILLS: Window XP, Microsoft Word, Excel, PowerPoint, Type 50-60 WPM

Copier, fax, file maintenance, 10 key, Internet Navigation, Outlook and AS400, and EPIC database

REFERENCES: Available on request

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