General Manager Customer Service

References available upon request

RONALD V. LANE

*** ****** ***, *****, ** 31204

Phone: 478-***-****

E-mail: ********@*****.***

OBJECTIVE

To obtain a position in upper level management at a newly established or currently established business. Not just seeking a job, but a family oriented business to build a lasting career with. SUMMARY

Educated in Restaurant Management Processes, Training and Development, Personnel Management and Arbitration. Designed and presented training curriculum for crewmembers. Experienced in sales and marketing, asset and account management, personal and performance counseling as well as networking various methods of projecting an unquestionable company image through civic and community events, trade shows and other means of public relations.

EXPERIENCE

General Manager 2018 – 2022

Shell Kuntry Kitchen Macon, GA

Managed Deli located in gas station. Respsonsible for overall operation/maintenance of the deli.

Controlled food and labor costs while helping to increase the bottom line. Responsible for inhouse promotions to increase sales.

General Manager 2007 – 2018

Premier Catering Service Macon, GA

Managed up to 30 employees and overall operation/maintenance of the catering service. Maintained minimal turnover, Controlled food and labor costs. Responsible for catering promotions /operations generating over $20,000 monthly. Owner/Operator 2000 - 2007

Ron’s Kuntry Kitchen Middle Georgia

Opened three stores (Macon, Miledgeville, Gray), Coordinated catering events for large corporations

Maintained oversight of all restaurants and store managers. Responsible for ordering food and supplies for all three restaurants Head of Operations 1995 - 2000

Layson & Gamble Foods, Inc. Macon, GA

Responsible for multi-unit operations, Supervised operations and management of 4 restaurants Organized the Stores during intitial opening, Met or exceeded weekly sales goals set by the owner. Coordinated advertising campaign for all stores: to include print, radio & television, Managed and scheduled up to 20 employees

General Manager 1987 - 1995

Golden Wok Restaurant Macon, GA

General Manager 1984 – 1987

Howard Johnson Motel – Restaurant Division Macon, GA EDUCATION

Albany State College Albany, GA

Business Major May 1984

PERSONAL INFORMATION

Skilled manager with creative, innovative approach to managing staff, generating teamwork and improving customer service. Proven track record of low turnover, low overtime, high retention rate and high profit. Married with six children, well rounded, professional and open to change. Invite new challenges and refuse to give less than my best. Complex problem solver able to accomplish multiple taskings concurrently. Computer literate, very knowledgeable of Microsoft programs, ie: MS Word, Excel, Outlook and PowerPoint. Available for full-time employment.

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