Hr Coordinator and Office Manager

Caitlin Alcorn ***********@*****.*** *** Newton Lake Dr, Collingswood, NJ 08107 217-***-****

Objective

Continue working within the HR function, and assume roles with increasing responsibility and leadership opportunities. Desire to work for a company with room for growth and career progression.

Summary

Decisive leader who weighs risks and benefits to ensure optimal outcomes

Passionate team member, comfortable working in both a team environment and as an individual contributor

Tenacious pursuer of delivering high-quality work, whatever the task may be

Organized and detail-oriented professional with excellent collaboration and communication skills

Fast learner, not afraid taking on new challenges

Experience

Penn-Interactive, Office Manager and HR Support, Cherry Hill, NJ Jun 2021- present

Overall responsibilities include organizing office operations, establishing standardized office procedures, and assisting HR department as needed

Serve as HR resource for new hires. Duties include I-9 and other new employee paperwork completion and conducting new employee orientation for standard policies and procedures.

Assist new hires in obtaining the appropriate licensing required for their role and serve as notary on employee applications for state gaming boards

Accountable for overall office culture and employee engagement. Tasked with developing small monthly and larger quarterly events for all office staff to foster team building; lead a small cross-functional committee to collaborate on event ideas.

Responsible for office health and safety, including establishing COVID-19 related policies and procedures for: prevention measures, contact tracing protocol, daily health check-in process and audit, and return to office changes. Additional efforts include ensuring the office is meeting safety standards and labor regulations with items such as, fire extinguishers, labor posters, and developing and implementing emergency plans.

Primary administrator for employee travel portal, responsible for resolving issues related to booking travel and establishing proper approval hierarchies

Maintain several corporate expense accounts requiring monthly reconciliations

Responsible for identifying potential suppliers and conducting sourcing/bid exercises for large purchases such as sourcing a new security company and employee outing venues. Requires proposal and bid documents that are reviewed by leadership. Also responsible for tracking office-related supplier performance and addressing issues.

Maintain and track equipment returns for employees who have left and terminated employees

Additional duties include standard office manager type responsibilities of maintaining office supplies, janitorial and maintenance staff oversight, etc.

Accomplishments:

oDeveloped plan and marshalled team to distribute client W2G forms with only three days’ notice. This ensured the company avoided any potential penalties.

oStreamlined licensing process to assist multiple employees at the same time instead of individually

oStarted team member birthday celebrations, employee of the month recognition, annual Tailgate party, and end of the year Holiday Party. These engagement initiatives received very positive feedback from the employee base, which has translated into greater attendance at engagement events

Primary caregiver, household manager, and business manager, Quincy, IL Nov 2014-Jun 2019

Served as primary caregiver for my grandparents as they battled cancer and Alzheimer’s. This required significant planning and organization, working with multiple teams of doctors, nurses, practitioners, and therapists in multiple geographies.

Operated household on day to day activities such as bill paying, meal preparation, service provider hiring, medication management, etc.

Managed small business and served as property manager when my grandparents became incapacitated. Responsibilities including bookkeeping and account reconciliations, tax coordination, contractor management, EPA filings, and tenant communications.

Buffalo Wild Wings, Closing Shift Bartender/Server, Quincy, IL Jun 2011- Aug 2014

Performed in a supervisory capacity with responsibility for overseeing all staff closing duties were completed in a quality manner prior to shift end

Provided customer service to patrons

Ensured restaurant was ready for opening for the next day

Good Samaritan Nursing Home, Certified Nursing Assistant (CNA), Quincy, IL Aug 2009-Apr 2011

Provided compassionate care to residents on daily personal care such as getting them dressed, daily hygiene, etc.

Assisted with wound care management and minor medical needs

Provided light physical therapy to residents

Achieved positive engagement with residents to participate in activities, dine in the cafeteria, etc.

Promoted adherence with defined protocols to colleagues to ensure quality and safety and served as a change champion

Education

Bachelor of Science in Healthcare Administration, Purdue University Global, Jan 2020 - Jan 2021

Associate of Applied Science, Licensed Practical Nurse, John Wood Community College, Aug 2010-Aug 2014

Other Capabilities

Proficient in Microsoft Office application, Google application, and Slack

Experience with other business software: UltiPro, Success Factors, FCM travel, Concur, and Confluence

Excellent communication skills

Solid analytical capability and business case / proposal development

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