Customer Service Office Assistant
Resume:
YASMEEN DEONARAIN
*******.*********@*****.***
www.linkedin.com/in/yasmeen-d-bb8b78130
SUMMARY
A determined Business Admin graduate with over one year of financial experience, and six years of excellent customer service. I am seeking to pursue a career where I can put my expertise and experiences acquired in the last year to expand my knowledge and broaden my experience. I am currently pursuing an MBA which will help me to gain the knowledge needed to be successful in my future endeavors.
EDUCATION AND TRAINING
Bachelor of Science: Business Administration Completed in 05/2020
Bowie State University, Bowie, MD
Major in General Business
Masters of Business Administration Expected: Fall 2024
University of Maryland: Robert H. Smith School of Business
EXPERIENCE
Health Management Inc.
Northwest, Washington DC
Director of Operations/ Human Resources 10/2021- Current
Conduct interviews for Personal Care/Home Health Aides within the DC area.
Perform all probationary and annual evaluations.
Manage benefits and workers’ compensation administration.
Accept all applications, perform background checks, and initial interviewing.
Coordinate employee hiring process from postings to new employee orientation.
Ensuring all licenses and credentials are met with the Board of Nursing and Department of Healthcare standards.
Ensure compliance with state and federal employment rules and regulations.
Develop and conduct training for employees related to diversity awareness, harassment prevention, performance management, and other HR compliance-related programs and policies;
Create and adjust appropriate payroll ledgers.
Improve both patient and aide satisfaction.
Maintain and update office information and operation procedures.
Administer routine communication, phone, email, and mail.
Create and update all current personnel files.
Manage and update office information and operation procedures.
Handle all routine communication, phone, email, and mail.
Perform timely submission of external reports.
Assist with Insurance carrier contacts.
Utilizes individual supervision and team meetings in the service of optimizing the program’s overall mission
Oversee the talent acquisition process and collaborate with leadership to understand the skills and competencies required for the organization’s mission.
Develop procedures and policies to improve the efficiency of the HR department and the organization.
ERICKSON SENIOR Living, Riderwood
Silver Spring, MD
Accounting Office Coordinator 06/2020- 10/2021
Demonstrating customer service for residents, serving as community receivable contract regarding billing.
Independently resolves day-to-day billing inquiries while also providing proper adjustments to residents’ accounts.
Conduct internal audit/and or compliance including to include compiling and documenting data, analyzing results, writing reports, and making recommendations
Update daily census, and perform research to ensure census data accuracy census data.
Handles special projects as the assigned by Director of Finance/Business Analyst, such as generating G/L reports, analyzing G/L details, composing and sending letters to residents/vendors, and assisting with the budget process.
Performs Long Term Care Billing insurance submissions and verifying insurance policies.
Support Move out Coordinator with refunding entrance deposits for individuals who are no longer residents, as well as request checks for accounts with outstanding credits.
Resolves vendor disputes and billing charges.
Ensure all transactions are correct and appropriately reflected on statements and ledgers.
Conducts PPE inventory procedures on a weekly basis.
Providing proper adjustments to residents’ accounts.
Generate pivot table reports monthly for External Department reports.
General Services Coordinator 03/2020 to 06/2020
Created and closed all work orders for Housekeeping and Maintenance through ServiceMax.
Responded to in-person and telephone inquiries regarding services.
Communicate with residents, employees, and other individuals to answer questions and explain any information that is needed.
Responsible for scheduling Housekeeping and Maintenance appointments.
Provided a high level of customer service while communicating with internal departments.
Resolve all issues and concerns that are reported relating to dissatisfied residents.
Communications Specialist 02/2017 to 03/2020
Greeted visitors, accommodate their needs as necessary, answered busy switchboards, and screened and transfer all calls in a professional manner.
Compiled comprehensive lists describing product and service offerings.
Utilized organizational and communication skills to enhance the General Services department goals, such as scheduling appointments, and boosting customer service satisfaction.
Reported all issues or concerns with General Services and completed a work order request form to ensure the matter will be both recorded and handled.
Supplied guests with directions, available services, and points of interest.
Prepared ingoing and outgoing mail and packages.
Work independently and collaboratively on assigned tasks.
Health Management Inc.
Northwest, Washington DC
Office Assistant 06/2015 to 09/2017
Coordinated and communicated with 100 clients daily to gather pertinent information.
Assisted 30 visitors per day by directing them to appropriate personnel and answering an average of 100 calls and emails daily.
Implemented new record-keeping and documenting systems to improve organization and traceability.
Handled heavy incoming mail and faxes and distributed them accordingly.
Reviewed pertinent documents and forms ensuring the accuracy of all information gathered.
Maintained an organized system of documents, both physical and electronic.
Consistently reviewed confidential information and maintained a high level of discretion when handling both patient and employee material.
NATIONAL INSTITUTES OF HEALTH (NIH)
Bethesda, Maryland
Biomedical Engineering Department
Hospital-Volunteer 06/2015 to 05/2016
Organized and assisted with time-sensitive delivery of medicine to doctors and nurse stations, providing easy access for medical staff.
Escorted patients throughout the hospital to enhance their sense of security while being transported from one area to another.
Efficiently handled administrative /filing tasks, completing several hundred thank-you letters for the hospital.
Administer and manage the length of service recognition.
Performed sanitary work in the physical therapy area, ensuring a clean, safe environment for recovering patients.
Attended meetings while providing input and brainstorming ideas on the topics addressed.
SKILLS
Skilled multi-tasker
Microsoft Office Suite
Customer service-oriented
Flexible
Assertiveness
Versatility
Interpersonal
Analytical
Deadline-driven
Adaptability
Effective Communication skills
Critical Thinking
Time Management
Leadership
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