Donna Kusmider

Garner, NC *****

919-***-****

advre3@r.postjobfree.com

Profile

Answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues with a flexible and hardworking have the drive to succeed. Dedicated worker and highly motivated to maintain customer satisfaction and contribute to company success.

Education

Heritage High School, Conyers, Georgia June 1994

Professional Experience

Mavis Tires & Brakes, Fuquay-Varina North Carolina

Assistance Manager, June 2022 – present

Handing Customers complaints and assisting customers.

Insight Pest Solution, Morrisville, North Carolina

Operation /Customer Care Rep, April 2015 – June 2022

Scheduling & Optimizing Techs Routes

Help reps find appointments for customers

Processing payments for services

Answer Customer Questions and concerns

Social Media & Marketing Surveys

Rite Rug, Morrisville, North Carolina

Order Writer/Customer Service, December 2013- February 2015

Order material for installs and services in RMFS

Process change orders & job Finishes, ensure billing accuracy

Resolve discrepancies by collecting and analyzing information

Respond to any concerns or questions to ensure customer satisfaction

Contributes to team effort by accomplishing related results

Merritt Webb, Durham, North Carolina

Customer Service Representative, September 2013-December 2013

Process brief descriptions of members legal matters

Process intake orders

Ensuring Members complaints

Donna Kusmider

Garner, NC 27529 919-***-**** advre3@r.postjobfree.com

Verizon/ Frontier Communications, Durham, North Carolina

Customer Service Representative, January 2000 - June 2012

Answered an average of 15-100 calls per day by addressing customer inquiries, solving problems.

We provided services for residential and businesses for landlines and internet services

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Additional Skills

10-key - 8,000kps, 50-55wpm

Intermediate in Microsoft Office: Word, Excel, Power Point, Outlook

Decision making

RMFS systems, Lotus Notes, PestPac Systems

Mulit-phone lines, varies office equipment

References Upon Request

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