Appointment Setter Service Representative
Resume:
Britini Lee
#readytowork
Fort Wayne, IN *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Family Case Manager
Whitington Homes and Services - Fort Wayne, IN
December 2022 to Present
Teaching the family how to manage crisis situations. Referring and linking the family to services or community opportunities. Walking the family through the community supports the process. Building and developing strengths in the family.
Facilitating the resources in the community.
Advocating for youth and their families through community agencies, schools, and court systems. Collaborating with the families to develop, support, and monitor the progress of treatment plans and interventions.
Completing timely and accurate documentation.
Help the family to a stable position so feel they can manage on their own. Eligibility Specialist - Case Manager
Knowledge Services - Fort Wayne, IN
September 2022 to December 2022
• Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email Customer Service Representative
Millineum trust - Fort Wayne, IN
July 2022 to September 2022
• Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on PayFlex policies and programs
• Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
• Accountable for resolving issues without management intervention to remove barriers for the member.
• Accountable to protect sensitive member information with discretion
• Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
Appointment Setter
market search inc - Fort Wayne, IN
March 2022 to June 2022
• Call clients to survey the decision makers and ensures clients do not feel neglected.
• Set appointments for various companies to get an introduction of services
• Utilize SharePoint
• Utilities other software such as Google docs, Google teams, Case Manager
Crossroads - Fort Wayne, IN
January 2021 to January 2022
• Teaching the family how to manage crisis situations.
• Referring and linking the family to services or community opportunities.
• Walking the family through the community supports the process.
• Building and developing strengths in the family.
• Facilitating the resources in the community.
• Advocating for youth and their families through community agencies, schools, and court systems.
• Collaborating with the families to develop, support, and monitor the progress of treatment plans and interventions.
• Completing timely and accurate documentation.
• Help the family to a stable position so feel they can manage on their own. Registered Behavioral Technician
Child's Play Plus - Fort Wayne, IN
July 2020 to January 2021
• Complete daily acquisition skills, maintenance, and mastered skills as directed by BCBA Collect accurate data daily
• Complete all data sheets, programming sheets, progress notes, and billing sheets daily
• Follow behavior plan, individualized treatment plan, and reinforcement schedule as prescribed
• Implement appropriate teaching strategies and behavior modification approaches
• Complete all programming requests from BCBAs in a timely manner
• Maintain cleanliness of center and ensure it always looks presentable
• Adhere to policies and procedures
• Assist in providing a safe environment for all patients and staff
• Assist with problem solving to improve efficiency and morale within the clinic
• Portray a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints
• Attend weekly meetings and training as requested Aba Therapist
Hopebridge
May 2018 to April 2020
HOPE BRIDGE
• Complete daily acquisition skills, maintenance, and mastered skills as directed by BCBA Collect accurate data daily
• Complete all data sheets, programming sheets, progress notes, and billing sheets daily
• Follow behavior plan, individualized treatment plan, and reinforcement schedule as prescribed
• Implement appropriate teaching strategies and behavior modification approaches
• Complete all programming requests from BCBAs in a timely manner
• Maintain cleanliness of center and ensure it always looks presentable
• Adhere to policies and procedures
• Assist in providing a safe environment for all patients and staff
• Assist with problem solving to improve efficiency and morale within the clinic
• Portray a positive attitude and maintain a customer and co-worker satisfaction level that limits adverse situations or complaints
• Attend weekly meetings and training as requested Job Coach
Benchmark Human Services - Fort Wayne, IN
November 2016 to September 2019
• Develop and implement effective coaching strategies to help person served overcome employment- related challenges
• Identifying person served strengths and advise them on how to use those strengths to secure employment or excel in their chosen career path
• Build relationships with community employers
• Provide transportation as necessary
• Teach appropriate work behaviors and interpersonal skills Education
BACHLOR OF SCIENCE DEGREE in HUMAN SERVICES
PURDUE GLOBAL UNIVERSITY
January 2022 to Present
DIPLOMA
GARRETT HIGH SCHOOL
May 2008
Skills
• Data collection
• Client records management
• Problem Solving
• Behavior observation
• Coaching
• Client advocacy
• Autism Experience
• Behavioral Therapy
• Experience with Children
• Developmental Disabilities Experience
• Special Education
• Applied Behavior Analysis
• Administrative Experience
• Time Management
• Microsoft Excel
• Social Work
• Crisis Intervention
• Experience Working With Students
• Case Management
• Motivational Interviewing
• Customer service
• Sales
• Behavioral Health
Languages
• English - Fluent
• Spanish - Beginner
Certifications and Licenses
CPR Certification
First Aid Certification
Assessments
Active Listening — Proficient
May 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Case Management & Social Work — Highly Proficient
May 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
May 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Written Communication — Proficient
May 2020
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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