Auto Parts Customer Service
Resume:
Bruce Burnham
Yakima, WA *****
*********@*****.***
Work Experience
Assistant Manager
Advance Auto Parts
June 2016 to Present
Assist the Store manager in daily store operations, provided and set the example for superior customer service, maintained inventory levels to ensure turns and profitability. General Manager
Advance Auto Parts - Yakima, WA
June 2017 to December 2020
Managed daily store operations, provided and set the example for superior customer service, maintained inventory levels to ensure profitability and turns, scheduled to fulfill business demands while maintaining payroll constraints, actively enforced safety programs and procedures to prevent work place incidents and injuries, aggressively maintained low levels of shrink and provided positive input and support to all levels of team and culture as necessary.
Store Manager
O'Reilly Auto Parts - Yakima, WA
December 2009 to August 2011
Managed daily store operations, provided and set the example for superior customer service, maintained inventory levels to ensure turns and profitability. Scheduled to fulfill business demands while maintaining payroll constraints.
Store Manager
Schuck's Auto Supply - Yakima, WA
September 1999 to December 2009
Managed daily store operations, provided and set the example for superior customer service, maintained inventory levels to ensure turns and profitability. Scheduled to fulfill business demands while maintaining payroll constraints.
Also acted as District Instructor, conducting training classes of both new and existing employees, as well as recruiting and designated second interview manager. Store Manager
Al's Auto Supply - Yakima, WA
January 1989 to September 1999
Managed daily store operations, provided and set the example for superior customer service, maintained inventory levels to ensure turns and profitability. Scheduled to fulfill business demands while maintaining payroll constraints.
Also acted as Field Trainer and administered the Model Store Training Program, conducting training classes and individual training of new employees.
Education
High School Diploma
Kodiak High School - Kodiak, AK
Skills
• Automotive Repair
• Suspension
• Brake Repair
• Writing skills
• Retail management
• Automotive Diagnostics
• Vehicle Maintenance
Certifications and Licenses
ASE P2
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