Executive Assistant Customer Service

PAMELA HUGHES

E-mail: *********@*****.*** Phone: 832-***-****

Advanced Abilities:

Manage and coordinate C-Level executive calendars, including international and domestic travel arrangements and departmental meetings and events (Continuing Education Unit Trainings, Business Status Events etc.)

Prepare expense reports and invoices for payment, Coordinate meetings and conferences including preparing agendas; Create presentations, reports, spreadsheets, and compose correspondence; Functions effectively with multiple business departments including Engineering, Accounting, Sales, and Legal and maintains highly confidential and sensitive information with professionalism, tact, and discretion; Outstanding interpersonal and leadership and supervisory skills; Supervisor accounts payable - High volume Accounts Payable processing with manual three-way and two-way match with an emphasis on SOX compliance of - Delegation of Authority “DOA” and control documentation

Advanced skills in prioritization, organizational skills, and operates comfortably in a fast-paced environment; Worked as Document Control Manager verifying company and departmental retention schedules

Strong Oracle, SAP, and MSOffice skills (i.e.: Advanced User in Word, Excel, PowerPoint, Publisher, Outlook, Access and Visio) and willingness to learn other applications as required

Ability to work well within team environment and to think independently and the ability to handle multiple priorities, exhibits initiative, and time management

PROFESSIONAL EXPERIENCE

August 2020 – January 2023 Pilot Catastrophe Services for Allstate in Cedar Rapids, Iowa, Atlanta, Georgia,

Alacrity Solutions for USAA, Buffalo, Texas

Eberl for Farm Bureau, Wichita, Kansas and Pacific Junction, Iowa

Administrative Team Lead Insurance Adjuster (Catastrophic)

Worked closely with policy holder, claimant and select service to ensure a great customer service experience

Worked property claims in Xactimate completing claims daily post catastrophe event

Practiced great customer service skills daily with policyholders and made sure compliance steps were met

Professional with the Client, Staff, and the Insureds

Interviewed homeowner; Evaluated all data to determine if windstorm, rodents, or rotting over time

Very well organized and detailed, great problem solver and diffuser

Created File, Included Setting up Pictures and Applying title, Drawing Home Schematics to indicate damage and approximate locations and amount of damage; Writing Scope and General Loss Reports; Applying notes to Xactimate;

Contacting Insured to update on File Status and sent Completed files after final review by client

February 2020 – July 2020 Hospice Care for Parent

Managed Medications and Medical care for Parent

March 2018 – February 2020 Adroit Personnel, Houston, Texas

Accounts Payable Specialist (Temporary)

Verify and process financial transactions for payment; Database management experience

October 2017 – February 2018 Claudia Morrill Personnel, Houston, Texas

Executive Assistant (Temporary) to Chief Executive Officer, Chief Financial Officer, Chief Operations Officer

Provided a variety of critical administrative support to the CEO, including spreadsheets, financial data and other documents; Prioritized issues which needed the attention of senior management team; Functioned as Department support focal point; Answered phones and screened calls; Answered caller’s questions and routed to appropriate party; Communicated information and details accurately and concisely; Assisted with projects and presentations as needed to include research, spreadsheets, mail merges and data analysis;

Assisted in Board of Directors Meetings and all Board of Directors Committee Meetings (i.e., Executive Committee, Building Committee, Advancement, and Governance Committee); Created and updated Board of Directors Directory Booklet and contact information

February 2017 – August 2020 1st Source Adjusters, Houston, Texas

Insurance Adjuster (Temporary Weekend work)

Worked closely with policy holder, claimant and select service to ensure a great customer service experience

Determined liability in motor vehicle accidents; Worked property desk claims completing very high claim volumes daily during catastrophe season; Worked Total Loss (Mitchell survey, NADA survey); Determined damages (flood, hail. man-made) and vehicle value; Successfully defuse attorney and claimant issues; Knowledgeable in TWIA claims (coastal);

Willing to travel on very short notice; Investigated and closed countless claims (over 300 BI/PD claims assigned at any given time); Proficient in requesting street camera recordings (per guidelines of the company); Proficient in X1 (Xactimate 28) XA and Symbility

August 2016– October 2017 Hospice Care for Parent

Managed Medications and Medical care for Parent

June 2014 – August 2016 Paragon Offshore plc, Houston, Texas

Executive Assistant to Chief Accounting Officer/Vice President

Accounts Payable Supervisor

Supported V. P., Chief Accounting Officer (CAO), V. P., Operations Controller, V. P. Tax Department, V. P. Treasury, and their respective departments. Assisted CAO with Board of Directors Meetings and Board of Directors Committee Meetings (i.e., Audit Committee and Disclosure Committee) utilizing BoardVantage; Assisted with Board of Directors Meetings; Produced PowerPoint Presentations for CAO, and VP Tax; maintained multiple demands of calendar, travel arrangements and expense reports; Recreated and maintained Legal Organizational Chart in Visio for V. P. Tax department; Coordinating multiple complex calendars;

Maintained Reporting Files, Phone list and Organizational chart for Accounting Department; experience leading administrative assistants; divided my time between managerial and administrative responsibilities

Performed office manager duties, insured office was well organized and maintained; utilized Adobe Acrobat and internet navigation skills; property maintenance functions within individual departments Attended meetings, kept records of meeting minutes, followed up with team members on assigned action items as needed

Proactively initiated and managed multiple assignments and projects while maintaining a high level of confidentiality, professionalism, tact, and discretion

Supervised 8 accounts payable clerks, trained and verified work; Supervisor accounts payable - High volume AP processing with manual three-way and two-way match with an emphasis on SOX compliance of - Delegation of Authority “DOA” and control documentation; AP activities including: receiving, reviewing, coding and processing of expense reports, G&A invoices, Operational vendor invoices, and pulling utility bills from the websites; Prepare statement reconciliations as needed for past due accounts; Follow up on invoices not approved within 60 days Follow up on invoices not approved within 60 days; Vendor setup, outreach, maintenance, and statement reconciliations; Assure transactions are documented and properly classified for both internal reporting and federal, state, and local tax reporting purposes; Reconcile, note, and resolve or report discrepancies found in records; Perform general office duties such as filing and managing routine correspondence

January 2008 – March 2014 Powell Electrical Systems, Inc., Houston, Texas

Executive Assistant to Chief Accounting Officer/Vice President and Chief Financial Officer

Assisted CFO with Board of Directors Meetings, Shareholder Meetings, and all Board of Directors Committee Meetings (i.e., Audit Committee, Nominating and Governance Committee, Compensation Committee) utilizing BoardVantage; Created, and updated Board of Directors and Officers Directory

Produced PowerPoint presentations for CEO and CAO, Travel Coordination for all chief officers and provided itineraries and maps, expense reporting and invoice payments through Oracle; Functioned as focal point for development of a retention policy to maintained vital records; Maintained retention schedule database and proactively initiated and managed multiple assignments and projects Monitoring budgets

Analyzed recordkeeping systems, forms control, and implement changes in addition to collaborating with consulting company on design and functionality of new corporate file room and system for security; Database management experience

Performed office manager duties, insured office was well organized and maintained and provided administrative support for Tax Director, Financial Reporting Director, Analysts, Shared Services, Legal and Internal Audit Departments Publicly traded organization experience

JOB-RELATED ORGANIZATIONS AND AWARDS –

International Association of Administrative Professionals / American Records Management Association / Texas Notary / Special Recognition for Perseverance / Special Recognition

Award for Safety Performance Special Recognition Award for Leadership of Chartered Texas City Office Professionals Network / Recognized for Special Projects Performance / Performance - Above and Beyond

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